CHAPTER 7: Troubleshooting
112
www.gateway.com
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Try another telephone line (either a
different telephone number in your house
or a telephone line at a different location).
If you can connect on this line, call your
telephone service.
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Try connecting with the modem at a lower
connection speed. If reducing the connect
speed lets you connect, call your telephone
service. The telephone line may be too
noisy.
You cannot connect to the Internet
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The ISP may be having technical
difficulties. Contact your ISP for technical
support.
■
See if the modem works with a different
communications program. The problem
may be with just one program.
■
Review the troubleshooting information
under “Internet” on page 102.
Your 56K modem does not connect at 56K
Current FCC regulations restrict actual data
transfer rates over public telephone lines to 53K.
Other factors, such as line noise, telephone
service provider equipment, or ISP limitations,
may lower the speed even further.
If your computer has a V.90 modem, the speed
at which you can upload (send) data is limited to
33.6K. If your computer has a V.92 modem, the
speed at which you can upload data is limited to
48K. Your ISP may not support 48K uploads.
Your fax communications program only
sends and receives faxes at 14,400 bps when
you have a 56K modem
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Current fax technology only supports a
maximum send and receive rate of
14,400 bps.
8511781.book Page 112 Tuesday, October 10, 2006 4:41 PM
