Troubleshooting
113
The modem is not recognized by your
computer
■
Make sure that the line connected to the
modem is working and plugged into the
appropriate port on your computer. See
your setup poster or “Checking Out Your
Computer” on page 5 to make sure that the
connections have been made correctly.
■
If the modem shares the telephone line
with another device, make sure that the
telephone line is not in use (for example,
someone is on the telephone, or another
modem is in use).
■
Use the modem cable that came with your
computer. Some telephone cables do not
meet required cable standards and may
cause problems with the modem
connection.
■
Shut down and restart your computer.
■
Run Windows modem diagnostics.
To run modem diagnostics:
1
Close all open programs.
2
Click
Start
, then click
Control
Panel
. The
Control Panel
window
opens. If your Control Panel is in
Category View, click
Printers and
Other Hardware
.
3
Click/Double-click the
Phone and
Modem Options
icon, then click
the
Modems
tab.
4
Click your modem, then click
Properties
. The
Modem Properties
dialog box opens.
8511781.book Page 113 Tuesday, October 10, 2006 4:41 PM
