CHAPTER 7: Troubleshooting
120
www.gateway.com
A DVD movie will not play
■
Make sure that you have a DVD drive. To
identify your drive type, see “Identifying
drive types” in your online User Guide.
■
Make sure that the disc label is facing up,
then try again.
■
Try a different disc. Occasionally discs are
flawed or become scratched and cannot be
read by the DVD drive.
■
Shut down and restart your computer.
■
Clean the disc. For more information, see
“Cleaning CDs or DVDs” in your online User
Guide.
■
Reinstall the device driver.
■
Make sure that the DVD program has been
installed on your computer.
■
DVDs and DVD drives contain
regional
codes
that help control DVD title exports
and help reduce illegal disc distribution. To
be able to play a DVD, the disc’s regional
code and your DVD drive’s regional code
must match.
The regional code on your DVD drive is
determined by your computer’s delivery
address. The regional code for the United
States and Canada is 1. The regional code
for Mexico is 4. Your DVD drive’s regional
code must match the regional code for the
disc. The regional code for the disc is on the
disc, disc documentation, or disc
packaging.
If the DVD movie does not play, the disc’s
regional code and your DVD drive’s
regional code may not match.
8511781.book Page 120 Tuesday, October 10, 2006 4:41 PM