Telephone support
125
■
If you have recently installed hardware or
software, make sure that you have installed
it according to the instructions provided
with it. If you did not purchase the
hardware or software from Gateway, see
the manufacturer’s documentation and
technical support resources.
■
If you have “how to” questions about using
a program, see:
■
Online Help
■
Printed documentation
■
The Microsoft Windows
documentation
■
The software publisher’s Web site
■
See the troubleshooting section of this
chapter.
■
Warning
:
To avoid bodily injury, do not attempt to
troubleshoot your computer problem if:
■
Power cords or plugs are damaged
■
Liquid has been spilled into your
computer
■
Your computer was dropped
■
The case was damaged
Instead, unplug your computer and
contact a qualified computer technician.
■
Have your customer ID, serial number, and
order number available, along with a
detailed description of your problem,
including the exact text of any error
messages, and the steps you have taken.
■
Make sure that your computer is nearby at
the time of your call. The technician may
have you follow troubleshooting steps.
8511781.book Page 125 Tuesday, October 10, 2006 4:41 PM
