CHAPTER 7: Troubleshooting
114
www.gateway.com
Help &
Support
For more information
about modem
troubleshooting, click
Start
, then click
Help
and Support
. Type the
phrase
modem
troubleshooting
in
the
Search
box, then
click the arrow.
5
Click the
Diagnostic
tab, then click
Query Modem
. If information
about the modem appears, the
modem passed diagnostics. If no
modem information is available, a
white screen appears with no data,
or if you get an error such as
port
already open
or
the modem has
failed to respond
, the modem did
not pass diagnostics.
The modem is noisy when it dials and
connects
When your modem tries to connect to another
modem, it begins
handshaking
. Handshaking is
a digital “getting acquainted” conversation
between the two modems that establishes
connection speeds and communication
protocols. You may hear unusual handshaking
sounds when the modems first connect. If the
handshaking sounds are too loud, you can turn
down the modem volume.
To turn down the modem volume:
1
Click
Start
, then click
Control
Panel
. The
Control Panel
window
opens. If your Control Panel is in
Category View, click
Printers and
Other Hardware
.
2
Click/Double-click the
Phone and
Modem Options
icon, then click
the
Modems
tab.
3
Click the modem you want to
adjust, then click
Properties
.
4
Click the
Modem
tab, then adjust
the
Speaker volume
control.
5
Click
OK
twice to close the
Phone
and Modem Options
dialog box.
8511781.book Page 114 Tuesday, October 10, 2006 4:41 PM