CHAPTER 7: Troubleshooting
106
Modem (cable or DSL)
•
See the documentation that came with your modem for
additional troubleshooting information.
Modem (dial-up)
Your modem does not dial or does not connect
•
Make sure that the modem cable is plugged into the
modem jack and not the Ethernet network jack. See
your hardware reference or setup poster to make sure
that the connections have been made correctly.
•
Make sure that your computer is connected to the
telephone line and the telephone line has a dial tone.
•
Make sure that the modem cable is less than 6 feet
(1.8 meters) long.
•
Remove any line splitters or surge protectors from your
telephone line, then check for a dial tone by plugging
a working telephone into the telephone wall jack.
•
If you have additional telephone services such as call
waiting, call messaging, or voice mail, make sure that
all messages are cleared and call waiting is disabled
before using the modem. Contact your telephone
service to get the correct code to temporarily disable
the service. Also make sure that the modem dialing
properties are set correctly.
To check the dialing properties:
1
Click
Start
, then click
Control Panel
. The
Control
Panel
window opens.
2
Click
Hardware and Sound
, then click
Phone and
Modem Options
. The
Phone and Modem Options
dialog box opens.
3
If this is the first time you have accessed this
category, the
Location Information
dialog box
opens. Enter the information for your area, then
click
OK
.
4
Click the
Dialing Rules
tab, click the location from
which you are dialing, then click
Edit
.
5
Make sure that all settings are correct.
8511858.book Page 106 Monday, December 18, 2006 10:51 AM
Summary of Contents for FX530QS
Page 1: ...REFERENCE GUIDE...
Page 2: ...8511858 book Page b Monday December 18 2006 10 51 AM...
Page 10: ...CHAPTER 1 About This Reference 4 8511858 book Page 4 Monday December 18 2006 10 51 AM...
Page 48: ...CHAPTER 4 Advanced Hardware Setup 42 8511858 book Page 42 Monday December 18 2006 10 51 AM...
Page 82: ...CHAPTER 1 Upgrading Your Computer 76 8511858 book Page 76 Monday December 18 2006 10 51 AM...
Page 98: ...CHAPTER 1 Maintaining Your Computer 92 8511858 book Page 92 Monday December 18 2006 10 51 AM...
Page 144: ...Appendix A Legal Notices 138 8511858 book Page 138 Monday December 18 2006 10 51 AM...
Page 152: ...146 Index 8511858 book Page 146 Monday December 18 2006 10 51 AM...
Page 153: ...8511858 book Page 147 Monday December 18 2006 10 51 AM...
Page 154: ...MAN BTX CONS REF GDE V R0 12 06 8511858 book Page 148 Monday December 18 2006 10 51 AM...