CHAPTER 7: Troubleshooting
126
•
Make sure that your computer is connected correctly to
a grounded AC outlet that is supplying power. If you use
a surge protector, make sure that it is turned on.
•
If a peripheral device, such as a keyboard or mouse,
does not appear to work, make sure that all cables are
plugged in securely.
•
If you have recently installed hardware or software,
make sure that you have installed it according to the
instructions provided with it. If you did not purchase the
hardware or software from Gateway, see the
manufacturer’s documentation and technical support
resources.
•
If you have “how to” questions about using a program,
see:
•
Online Help
•
Printed documentation
•
The Microsoft Windows documentation
•
The software publisher’s Web site
•
See the troubleshooting section of this chapter.
•
Have your customer ID, serial number, and order
number available, along with a detailed description of
your problem, including the exact text of any error
messages, and the steps you have taken.
•
Make sure that your computer is nearby at the time of
your call. The technician may have you follow
troubleshooting steps.
Telephone numbers
Gateway offers a wide range of customer service, Customer
Care, and information services.
Automated troubleshooting system
Warning
To avoid bodily injury, do not attempt to troubleshoot your
computer problem if:
- Power cords or plugs are damaged
- Liquid has been spilled into your computer
- Your computer was dropped
- The case was damaged
Instead, unplug your computer and contact a qualified computer
technician.
Service description
How to reach
Use an automated menu system and your telephone
keypad to find answers to common problems.
800-846-2118
(US and Canada)
8511858.book Page 126 Monday, December 18, 2006 10:51 AM
Summary of Contents for FX530QS
Page 1: ...REFERENCE GUIDE...
Page 2: ...8511858 book Page b Monday December 18 2006 10 51 AM...
Page 10: ...CHAPTER 1 About This Reference 4 8511858 book Page 4 Monday December 18 2006 10 51 AM...
Page 48: ...CHAPTER 4 Advanced Hardware Setup 42 8511858 book Page 42 Monday December 18 2006 10 51 AM...
Page 82: ...CHAPTER 1 Upgrading Your Computer 76 8511858 book Page 76 Monday December 18 2006 10 51 AM...
Page 98: ...CHAPTER 1 Maintaining Your Computer 92 8511858 book Page 92 Monday December 18 2006 10 51 AM...
Page 144: ...Appendix A Legal Notices 138 8511858 book Page 138 Monday December 18 2006 10 51 AM...
Page 152: ...146 Index 8511858 book Page 146 Monday December 18 2006 10 51 AM...
Page 153: ...8511858 book Page 147 Monday December 18 2006 10 51 AM...
Page 154: ...MAN BTX CONS REF GDE V R0 12 06 8511858 book Page 148 Monday December 18 2006 10 51 AM...