: Troubleshooting
116
4
Click the
Dialing Rules
tab, click the location from
which you are dialing, then click
Edit
.
5
Make sure that all settings are correct.
•
Disconnect any answering machine, fax machine, or
printer that is on the same line as the modem. Do not
connect these devices to the same telephone line as the
modem.
•
Make sure that you are not using a digital, rollover, or
PBX line. These lines do not work with your modem.
•
Check for line noise (scratchy, crackling, or popping
sounds). Line noise is a common problem that can cause
the modem to connect at a slower rate, abort
downloads, or even disconnect. The faster the modem,
the less line noise it can tolerate and still work correctly.
Listen to the line using your telephone. Dial a single
number (such as 1). When the dial tone stops, listen for
line noise. Wiggle the modem cable to see if that makes
a difference. Make sure that the connectors are free
from corrosion and all screws in the telephone wall jack
are secure.
You can also call your telephone service and have the
telephone line checked for noise or low line levels.
•
Try another telephone line (either a different telephone
number in your house or a telephone line at a different
location). If you can connect on this line, call your
telephone service.
•
Try connecting with the modem at a lower connection
speed. If reducing the connect speed lets you connect,
call your telephone service. The telephone line may be
too noisy.
You cannot connect to the Internet
•
The ISP may be having technical difficulties. Contact
your ISP for technical support.
•
See if the modem works with a different
communications program. The problem may be with
just one program.
•
Review the troubleshooting information under
.
Help
For more information about dialing properties, click
Start
, then
click
Help and Support
. Type the keyword
dialing
in the
Search Help
box, then press E
NTER
.
8512162.book Page 116 Tuesday, February 13, 2007 3:44 PM
Summary of Contents for FX530XG
Page 1: ...GATEWAY COMPUTER REFERENCEGUIDE 8512162 book Page a Tuesday February 13 2007 3 44 PM...
Page 2: ...8512162 book Page b Tuesday February 13 2007 3 44 PM...
Page 10: ...CHAPTER 1 About This Reference 4 8512162 book Page 4 Tuesday February 13 2007 3 44 PM...
Page 88: ...CHAPTER 5 Upgrading Your Computer 82 8512162 book Page 82 Tuesday February 13 2007 3 44 PM...
Page 106: ...CHAPTER 6 Maintaining Your Computer 100 8512162 book Page 100 Tuesday February 13 2007 3 44 PM...
Page 144: ...CHAPTER 7 Troubleshooting 138 8512162 book Page 138 Tuesday February 13 2007 3 44 PM...
Page 154: ...APPENDIX A Legal Notices 148 8512162 book Page 148 Tuesday February 13 2007 3 44 PM...
Page 165: ...8512162 book Page 159 Tuesday February 13 2007 3 44 PM...
Page 166: ...MAN BTX CONS REF GDE V R1 2 07 8512162 book Page 160 Tuesday February 13 2007 3 44 PM...