CHAPTER
6
: Troubleshooting
92
Modem (dial-up)
See also
“Internet” on page 85
.
Your modem does not dial or does not connect
•
Make sure that the modem cable is plugged into the
modem jack and not the Ethernet network jack. See
your setup poster to make sure that the connections
have been made correctly.
•
Make sure that your computer is connected to the
telephone line and the telephone line has a dial tone.
•
Make sure that the modem cable is less than 6 feet
(1.8 meters) long.
•
Remove any line splitters or surge protectors from your
telephone line, then check for a dial tone by plugging
a working telephone into the telephone wall jack.
•
If you have additional telephone services such as call
waiting, call messaging, or voice mail, make sure that
all messages are cleared and call waiting is disabled
before using the modem. Contact your telephone
service to get the correct code to temporarily disable
the service. Also make sure that the modem dialing
properties are set correctly.
To check the dialing properties:
1
Click (
Start
), then click
Control Panel
. The
Control Panel
window opens.
2
Click
Hardware and Sound
, then click
Phone and
Modem Options
. The
Phone and Modem Options
dialog box opens.
3
If this is the first time you have accessed this
category, the
Location Information
dialog box
opens. Enter the information for your area, then
click
OK
.
4
Click the
Dialing Rules
tab, click the location from
which you are dialing, then click
Edit
.
5
Make sure that all settings are correct.
Help
For more information about dialing properties, click
Start
, then
click
Help and Support
. Type the keyword
dialing
in the
Search Help
box, then press E
NTER
.
Summary of Contents for GM5407H
Page 1: ...GUIDE DU MAT RIEL REFERENCEGUIDE...
Page 2: ......
Page 10: ...CHAPTER 1 About This Reference 4...
Page 11: ...CHAPTER2 5 Checking Out Your Computer Front Back...
Page 40: ...CHAPTER 3 Setting Up and Getting Started 34...
Page 82: ...CHAPTER 5 Maintaining Your Computer 76...
Page 130: ...APPENDIX A Legal Notices 124...
Page 140: ...134 Index...
Page 148: ...CHAPITRE 1 propos de ce guide 4...
Page 149: ...CHAPITRE2 5 V rification de votre ordinateur Avant Arri re...
Page 206: ...CHAPITRE 4 Mise niveau de votre ordinateur 62...
Page 224: ...CHAPITRE 5 Maintenance de votre ordinateur 80...
Page 266: ...CHAPITRE 6 D pannage 122...
Page 276: ...ANNEXE A Informations l gales 132...
Page 287: ......