CHAPTER 11: Troubleshooting
www.gateway.com
142
■
Try another telephone line (either a different telephone number in your
house or a telephone line at a different location). If you can connect on
this line, call your telephone service.
■
Try connecting with the modem at a lower connection speed. If reducing
the connect speed lets you connect, call your telephone service. The
telephone line may be too noisy.
You cannot connect to the Internet
■
The ISP may be having technical difficulties. Contact your ISP for technical
support.
■
See if the modem works with a different communications program. The
problem may be with just one program.
■
Review the troubleshooting information under
“Internet” on page 136
.
Your 56K modem does not connect at 56K
Current FCC regulations restrict actual data transfer rates over public telephone
lines to 53K. Other factors, such as line noise, telephone service provider
equipment, or ISP limitations, may lower the speed even further.
If your computer has a v.90 modem, the speed at which you can upload (send)
data is limited to 33.6K. If your computer has a v.92 modem, the speed at which
you can upload data is limited to 48K. Your ISP may not support 48K uploads.
Your fax communications program only sends and receives faxes at
14,400 bps when you have a 56K modem
■
Current fax technology only supports a maximum send and receive rate
of 14,400 bps.
The modem is not recognized by your computer
■
Make sure that the line connected to the modem is working and plugged
into the appropriate port on your computer. See your hardware reference
or setup poster to make sure that the connections have been made
correctly.
■
If the modem shares the telephone line with another device, make sure
that the telephone line is not in use (for example, someone is on the
telephone, or another modem is in use).
■
Use the modem cable that came with your computer. Some telephone
cables do not meet required cable standards and may cause problems
with the modem connection.
■
Shut down and restart your computer.
■
Run Windows modem diagnostics.
To run modem diagnostics:
1
Close all open programs.
2
Click
Start
, then click
Control Panel
. The
Control Panel
window
opens. If your Control Panel is in Category View, click
Printers and
Other Hardware
.
3
Click/Double-click the
Phone and Modem Options
icon, then click
the
Modems
tab.
4
Click your modem, then click
Properties
. The
Modem Properties
dialog box opens.
Summary of Contents for GT4015H
Page 1: ...USER GUIDE Manuel de l utilisateur Gateway Computer Ordinateur Gateway ...
Page 7: ...Contents www gateway com vi ...
Page 8: ...CHAPTER 1 1 GettingHelp Using the Gateway Web site Using Help and Support Using online help ...
Page 13: ...CHAPTER 1 Getting Help www gateway com 6 ...
Page 27: ...CHAPTER 2 Using Your Computer www gateway com 20 ...
Page 65: ...CHAPTER 5 Using the Internet and Faxing www gateway com 58 ...
Page 66: ...CHAPTER 6 59 ProtectingYourComputer Hardware security Data security Security updates ...
Page 95: ...CHAPTER 7 Using Drives and Ports www gateway com 88 ...
Page 109: ...CHAPTER 8 Networking Your Computer www gateway com 100 ...
Page 139: ...CHAPTER 10 Maintaining Your Computer www gateway com 130 ...
Page 165: ... Safety Regulatory and Legal Information www gateway com 158 ...
Page 183: ...CHAPITRE 1 Obtenir de l aide www gateway com 6 ...
Page 197: ...CHAPITRE 2 Utilisation de votre ordinateur www gateway com 20 ...
Page 213: ...CHAPITRE 3 Utilisation de Windows XP www gateway com 36 ...
Page 237: ...CHAPITRE 5 Utilisation d Internet et envoi de télécopie www gateway com 60 ...
Page 311: ...CHAPITRE 10 Maintenance de votre ordinateur www gateway com 134 ...