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Chapter 5: Troubleshooting
www.gateway.com
Troubleshooting
The Gateway Tablet PC has passed a rigorous series of usage and quality-control
tests, but now and then a problem may appear. If you do not see a solution
among the following issues, see “Support options” on page 65.
Power
The tablet will not turn on.
■
The Power switch has not been fully engaged. Slide and hold the Power
switch for at least a half-second, but no more than three seconds.
■
The battery is fully discharged but AC power is not connected. Connect
the AC adapter to power the tablet and charge the battery.
The tablet turns on and the hard drive LED flashes, but nothing
appears on the display.
■
Display brightness is set too low. Shut down and restart the tablet. If the
problem continues, connect an external VGA monitor and adjust the
brightness in Tablet and Pen Settings.
The tablet will not enter Hibernation mode.
■
Hibernation is not enabled. Enable Hibernation through Power Option
Properties.
The tablet will not come out of Standby or Hibernation mode when
running on battery power.
■
The battery fully discharged but AC power is not connected. Connect the
AC power adapter to power the tablet and charge the battery.
The display goes black while the tablet is still turned on.
■
Tablet has gone into Standby after sitting idle (power LED is flashing green).
Slide and hold the Power switch for about a second to resume operations.
■
Tablet has gone into low-battery Hibernation (power LED is flashing green).
Slide and hold the Power switch for about a second to resume operations,
and charge the battery.