Gateway M320, User Manual

Page 1: ...User Guide M320 Notebook ...

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Page 3: ...model and serial number 16 Microsoft Certificate of Authenticity 16 Finding your specifications 17 Accessories 18 3 Getting Started 19 Installing the battery 20 Connecting the AC adapter 21 Protecting from power source problems 23 Starting your notebook 24 Waking up your notebook 25 Turning off your notebook 25 Restarting rebooting your notebook 26 Status indicators 27 Using the keyboard 28 Key ty...

Page 4: ...e battery 49 Recalibrating the battery 49 Changing batteries 51 Replacing the battery 51 Extending battery life 52 Conserving battery power 52 Using alternate power sources 53 Changing power modes 54 6 Upgrading Your Notebook 55 Preventing static electricity discharge 56 Adding or replacing memory 57 Replacing the hard drive kit 59 7 Maintaining Your Notebook 63 Caring for your notebook 64 Cleanin...

Page 5: ... Power 88 Printer 89 Sound 90 Status indicators 91 Video 91 Telephone support 92 Before calling Gateway Customer Care 92 Telephone numbers 93 9 Networking Your Notebook 95 Introduction to networking 96 Using a network 96 Using a wireless network 97 Creating an wireless network 101 Making sure your broadband connection works 101 Naming the computers and the workgroup 101 Configuring the TCP IP prot...

Page 6: ...iv www gateway com Sharing drives and printers 118 Using the network 121 Connecting to hotspots 124 Troubleshooting your wireless network 125 A Safety Regulatory and Legal Information 129 Index 141 ...

Page 7: ...Chapter 1 1 FUUJOH FMQ Using the Gateway Web site Using Help and Support Using Your Computer guide Using online help ...

Page 8: ...attery life experience This design provides you with maximum performance when plugged into AC power balanced with optimized battery life when on battery power Please read this manual carefully to familiarize yourself with our range of services and support We ve highlighted some basic care and safety information to help you keep your notebook in good operating condition Gateway stands behind our va...

Page 9: ...y s online support is available 24 hours per day 7 days per week and provides the most current drivers product specifications tutorials and personalized information about your notebook Visit the Gateway eSupport Web site at support gateway com ...

Page 10: ...nd installing a hard drive Product Support Click Product Support to view a list of all the products that Gateway supports Downloads Click Downloads then click My Downloads to get the latest software updates for BIOS and driver upgrades By entering your serial number you get drivers specific to your notebook Click All Downloads to walk through a step by step wizard to locate your drivers Contact Us...

Page 11: ...s and automated support Use Help and Support to answer questions about Windows and to help you quickly discover and use the many features of your Gateway notebook To start Help and Support Click Start then click Help and Support Help and Support opens You can find help information by clicking a link performing a search or browsing the index ...

Page 12: ...se topics are located on the Microsoft Web site and contain the words you entered in the Search box You must be connected to the Internet to search for and access these topics To view a list of your search results click the results header for the type of results you want to view To view a topic click the topic name in the Search Results list Using Your Computer guide In addition to this Using Your...

Page 13: ...ow to perform a task while you are using the program You can access most online help information by selecting a topic from a Help menu or by clicking a Help button You can search for information by viewing the help contents checking the index searching for a topic or keyword or browsing through the online help ...

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Page 15: ...LJOH 0VU PVS BUFXBZ PUFCPPL Identifying features Locating your notebook s model and serial number Locating the Microsoft Certificate of Authenticity Locating the specifications for your notebook Purchasing accessories ...

Page 16: ...ook is in Standby mode LED off notebook is off Battery charge indicator LED on battery is charging LED blinking battery charge is very low LED off battery is fully charged LCD panel release latch Open the LCD panel by sliding the release latch Power and battery charge indicators LCD panel release latch ...

Page 17: ... 1394 port Plug an IEEE 1394 also known as Firewire or i Link device such as a digital camcorder into this 4 pin IEEE 1394 port Memory card reader Insert a memory card from a digital camera MP3 player PDA or cellular telephone into the memory card reader For more information see Using the memory card reader on page 41 The memory card reader supports Memory Stick Memory Stick Pro MultiMediaCard and...

Page 18: ...s jack USB port Plug USB Universal Serial Bus devices such as a diskette drive flash drive printer scanner camera keyboard or mouse into this port DVD CD RW or DVD RW drive Insert CDs or DVDs into this drive For more information see Using the DVD drive on page 38 This drive may be a combination DVD CD RW or DVD RW drive To determine the type of drive in the notebook examine the drive tray s plasti...

Page 19: ...10 100 Ethernet network cable into this jack Modem jack Plug a modem cable into this jack Monitor port Plug an analog VGA monitor into this port Kensington lock slot Secure your notebook to an object by connecting a Kensington cable lock to this slot Component Icon Description Modem jack Ethernet jack Monitor port Kensington lock slot ...

Page 20: ... page 51 Hard drive bay The hard drive is located in this bay For more information see Replacing the hard drive kit on page 59 Memory bay Install as many as two memory modules into this bay For more information see Adding or replacing memory on page 57 Battery lock Slide to unlock the battery For more information see Changing batteries on page 51 Memory bay Battery latch Hard drive bay Battery loc...

Page 21: ...tus indicators on page 27 Touchpad Provides all the functionality of a mouse For more information see Using the EZ Pad touchpad on page 32 Power button Press to turn the power on or off You can also configure the power button for Standby Resume mode For more information on configuring the power button mode see Changing Power saving Settings in Using Your Computer which has been included on your ha...

Page 22: ...ou call for assistance Microsoft Certificate of Authenticity The Microsoft Certificate of Authenticity label found on the bottom of your notebook includes the product key code for your operating system Important The labels shown in this section are for informational purposes only Label information varies by model features ordered and location Website www gateway com Online Support www gateway com ...

Page 23: ...bout your notebook such as memory size memory type and hard drive size visit Gateway s eSupport page at support gateway com The eSupport page also has links to additional Gateway documentation and detailed specifications For more information see Using eSupport on page 4 ...

Page 24: ...s such as multimedia games or graphics programs use a lot of memory If your programs are running more slowly than you think they should try adding more memory See Adding or replacing memory on page 57 for more information Printers You can attach almost any type of printer to your notebook The most common types are inkjet and laser printers which print in color or black and white Inkjet printers an...

Page 25: ...Chapter 3 19 FUUJOH 4UBSUFE Installing the battery Connecting the AC adapter Turning your notebook on and off Using the status indicators keyboard and the EZ Pad touchpad Adjusting the volume ...

Page 26: ...tall the battery 1 Close the LCD panel 2 Turn your notebook over so the bottom is facing up 3 Hold the battery label side down and slide it into the open battery slot until the battery clicks into place 4 Slide the battery lock to the locked position ...

Page 27: ... before you use your notebook on battery power for the first time the battery life may be much shorter than you expect If the battery life seems short even after being charged for three hours the battery may need to be recalibrated For information on recalibrating the battery see Recalibrating the battery on page 49 Caution Make sure that you use the AC adapter that came with your notebook or one ...

Page 28: ...et The battery charge indicator turns on see Top on page 10 for the location of the battery charge indicator If the battery charge indicator does not turn on complete the following steps until it turns on a Unplug the adapter from your notebook then plug it back in b Press FN F1 to toggle the status lights on and off ...

Page 29: ...t to disassemble the AC adapter The AC adapter has no user replaceable or user serviceable parts inside The AC adapter has dangerous voltages that can cause serious injury or death Contact Gateway about returning defective AC adapters Important If the battery charge indicator does not turn off after three hours contact Gateway Customer Care at support gateway com Warning High voltages can enter yo...

Page 30: ...he keyboard The power button is preset to On Off mode However you can also set it to function in Standby Resume mode Tips Tricks For more information about changing the power button mode see Changing Power saving Settings in Using Your Computer which has been included on your hard drive To access this guide click Start All Programs then click Gateway Documentation Power button ...

Page 31: ...e it up Turning off your notebook To turn off your notebook 1 Click Start then click Turn Off Computer The Turn Off Computer dialog box opens 2 Click Turn Off Windows shuts down and turns off your notebook Tips Tricks For more information about changing the power button mode see Changing Power saving Settings in Using Your Computer which has been included on your hard drive To access this guide cl...

Page 32: ...s Task Manager dialog box opens 3 Click the program that is not responding 4 Click End Task 5 Click X in the top right corner of the Windows Task Manager dialog box 6 If your notebook does not respond turn it off wait ten seconds then turn it on again As a part of the regular startup process a program to check the disk status runs automatically When the checks are finished Windows starts Important...

Page 33: ...nal LED on wireless network is turned on LED off wireless network is turned off Caps lock LED on caps lock is turned on LED off caps lock is turned off Num lock LED on Numeric keypad is turned on LED off Numeric keypad is turned off Hard drive or disc drive LED blinking The drive is in use LED off The drive is not in use Important If none of the indicators are on you may need to press FN F1 to tog...

Page 34: ...nate functions including shortcut keys for Windows function keys for specific system operations and the Num Lock keys for the numeric keypad You can attach an external keyboard to the notebook using a USB port You do not need to shut down the notebook to connect a USB keyboard Function keys System keys Navigation keys FN key Windows key Numeric keypad Application key Arrow keys ...

Page 35: ... System key combinations on page 30 Navigation keys Press these keys to move the cursor to the beginning of a line to the end of a line up the page down the page to the beginning of a document or to the end of a document FN key Press the FN key in combination with a colored system key to perform a specific action Windows key Press this key to open the Windows Start menu This key can also be used i...

Page 36: ...ned off while traveling in an airplane 802 11G also known as wireless Ethernet or Wifi communication devices are examples of devices that provide wireless communication Important Your notebook came to you with the optional wireless network turned off Enter Standby mode Press the power button to leave Standby mode For more information see Changing Power saving Settings in Using Your Computer which ...

Page 37: ...Stop playing the CD or DVD Skip back one CD or DVD song or track Skip ahead one CD or DVD song or track Turn on Num Lock so you can use the numeric keypad Press this key combination again to turn off Num Lock The Num Lock status indicator appears when this function is turned on Press and hold FN then press this system key To ...

Page 38: ... touchpad two buttons and a scroll zone When you move your finger on the touchpad the pointer arrow on the screen moves in the same direction You can use the EZ Pad left and right buttons below the touchpad to select objects Touchpad Left button Right button Scroll zone ...

Page 39: ...teway Documentation To Do this Move the pointer on the screen Move your finger around on the touchpad If you run out of space and need to move the pointer farther lift your finger move it to the middle of the touchpad then continuemovingyour finger Select an object on the screen Position the pointer over the object Quickly press and release the left button once This action is called clicking Start...

Page 40: ...ickly press and release the right button once This action is called right clicking Move an object on the screen Position the pointer over the object Press the left button and hold it down then use the touchpad to move drag the object to the appropriate part of the screen Release the button to drop the object where you want it To Do this ...

Page 41: ... external speakers turn the knob on the front of the speakers OR Press the volume control on the notebook For more information see Right side on page 12 Tips Tricks For instructions on how to adjust the volume in Windows see Adjusting the Volume in Using Your Computer which has been included on your hard drive To access this guide click Start All Programs then click Gateway Documentation ...

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Page 43: ...Chapter 4 37 6TJOH SJWFT BOE 1PSUT Using DVD drives Using the media card reader Using a PC Card Viewing the display on a monitor or projector ...

Page 44: ...s logo This is your drive type Use your drive for Combination DVD CD RW drive Installing programs playing audio CDs playing DVDs accessing data and recording music and data to CD R or CD RW discs You cannot use this drive to create DVDs DVD RW Drive Installing programs playing audio CDs playing DVDs accessing data recording music and data to CD R or CD RW discs and recording video and data to DVD ...

Page 45: ... down carefully on the disc until it snaps into place 3 Push the tray in until it is closed Important Some music CDs have copy protection software You may not be able to play these CDs on your notebook Important When you place a single sided disc in the tray make sure that the label side is facing up If the disc has two playable sides place the disc so the name of the side you want to play is faci...

Page 46: ...ity full length movies several albums of music or several gigabytes of data can fit on a single disc You can play DVDs with the DVD program or Windows Media Player Tips Tricks For more information about playing CDs see Playing CDs in Using Your Computer which has been included on your hard drive To access this guide click Start All Programs then click Gateway Documentation Tips Tricks For more inf...

Page 47: ...ra to your notebook You can also use the memory card reader to transfer data between your notebook and a device that uses memory cards such as a PDA MP3 player or cellular phone Memory card types The memory card reader supports Memory Stick Memory Stick Pro MultiMediaCard and Secure Digital Tips Tricks For more information about creating CDs and DVDs see Creating CDs and DVDs in Using Your Compute...

Page 48: ...he label pointing towards the notebook 3 To access a file on the memory card click Start then click My Computer Double click the drive letter for example the E drive then double click the file name To remove a memory card 1 Push the memory card into the notebook The memory card pops out slightly 2 Pull the memory card out of the notebook 3 Insert the protector into the memory card slot Important D...

Page 49: ...g most cards because your notebook supports hot swapping Hot swapping means that you can insert a PC Card while your notebook is running If your PC Card does not work after hot swapping see the PC Card manufacturer s documentation for further information To insert a PC Card Push the card firmly into the PC Card slot label side up until the outer edge of the card is flush with the side of your note...

Page 50: ... the PC Card name then click Stop OR Turn off your notebook 2 Release the eject button by pressing the PC Card eject button once 3 Eject the PC Card by pressing the eject button again Important If the remove hardware icon does not appear on the taskbar click the show hidden icons button ...

Page 51: ...r 1 Turn off your notebook 2 Plug the projector or monitor cable into the VGA port on your notebook For the location of the VGA port see Back on page 13 3 Turn on your notebook 4 Plug the projector s or monitor s power cord into an AC power source and turn it on Windows recognizes the new hardware and searches for its driver You may need to install the driver from the disc supplied by the manufact...

Page 52: ... as Screen Resolution or Color Quality if necessary 10 Click OK Important Press FN F4 to switch between viewing the display on the LCD panel and viewing the display on the projector or monitor Important If an external monitor or projector is connected and you close the LCD panel your notebook may turn off the LCD panel but will not enter Standby mode ...

Page 53: ...Chapter 5 47 BOBHJOH 1PXFS Checking and recharging the battery Recalibrating the battery Changing batteries Extending the life of the battery ...

Page 54: ... power cord icon or battery icon in the taskbar The Power Meter dialog box opens Look at the battery charge indicator LED off battery is fully charged LED on battery is charging LED blinking battery charge is very low Wait for a Low Battery warning message to appear Important If the power cord or battery icon does not appear on the taskbar click the show hidden icons button If the icon still does ...

Page 55: ...ou may need to recalibrate your battery You should also recalibrate the battery periodically to maintain the accuracy of the battery gauge To recalibrate the battery 1 Close all open files and programs 2 Connect your notebook to AC power and allow the battery to completely charge 3 Disconnect the AC power and restart your notebook Important If the power cord or battery icon does not appear on the ...

Page 56: ...nect your notebook to AC power 6 Charge the battery completely until the yellow battery status indicator goes out 7 When you are ready to use your notebook again do the following a From the desktop right click the power icon then select Adjust Power Properties b Click the Power Schemes tab c Click the arrow button to open the Power Schemes list then click Portable Laptop d Click the Alarms tab e C...

Page 57: ... work and turn off your notebook 2 Close the LCD panel 3 Turn your notebook over so the bottom is facing up Warning Danger of explosion if battery is incorrectly replaced Replace only with a battery specifically manufactured for your Gateway notebook Discard used batteries according to the manufacturer s instructions The battery used in this device may present a fire or chemical burn hazard if mis...

Page 58: ...o the lock position 7 Turn your notebook over 8 Open the LCD panel and press the power button Extending battery life Conserving battery power To conserve power while using the battery to power your notebook Dim the display as low as is comfortable Remove PC Cards when you do not need them Many PC Cards use a small amount of power while inserted even if they are not being used Modify the power mana...

Page 59: ...adapter If you plan on taking your AC power adapter also take a single plug surge protector If you will have access to an EmPower in flight power receptacle or an automobile cigarette lighter use a power inverter Save the battery for times when you cannot use a power adapter To find AC power outlets in airports look for them next to support pillars in large areas such as boarding gates and under b...

Page 60: ... were open when you activated Hibernate mode Using power saving modes Always save your work before using Standby mode In Standby mode your notebook reduces or turns off the power to most devices except memory However the information in memory is not saved to the hard drive If power is interrupted the information is lost When in Hibernate mode your notebook saves all memory information to the hard ...

Page 61: ...Chapter 6 55 6QHSBEJOH PVS PUFCPPL Adding and replacing memory Replacing the hard drive ...

Page 62: ...ther grounded object Unplug the power cord and the modem and network cables Important Before installing memory or replacing the hard drive you should read and understand the information in this section Warning To avoid exposure to dangerous electrical voltages and moving parts turn off your notebook and unplug the power cord and modem and network cables before opening the case Caution ESD can perm...

Page 63: ...omponents over any surface Adding or replacing memory Your notebook uses memory modules called SO DIMMs Small Outline Dual Inline Memory Modules The modules are available in various capacities and any module can be placed in any available slot Use only memory modules designed for your Gateway notebook for upgrading your memory To add or replace memory modules 1 Follow the instructions under Preven...

Page 64: ...58 www gateway com 6 If you are removing a module gently press outward on the clip at each end of the memory module until the module tilts upward 7 Pull the memory module out of the slot ...

Page 65: ...rn on your notebook Replacing the hard drive kit If you would like more hard drive capacity you can replace your original drive with a higher capacity drive To replace the hard drive kit 1 Back up any data you want to transfer to the new hard drive For more information see Backing up files in Using Your Computer which has been included on your hard drive To access this guide click Start All Progra...

Page 66: ...e kit away from the hard drive connector then lift the hard drive kit out of your notebook 8 If your new hard drive already includes the hard drive kit bracket go to Step 13 OR If you need to move the hard drive kit bracket from your old hard drive kit to your new hard drive go to Step 9 9 Remove the screws that secure the hard drive to the hard drive kit bracket 10 Remove the bracket from the old...

Page 67: ...ok 14 Replace the hard drive bay cover and replace the cover screw 15 Insert the battery and turn your notebook over 16 Connect the power adapter and modem and network cables then turn on your notebook 17 For instructions on installing Windows your drivers and your applications see the instructions that were included with the Restore DVD ...

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Page 69: ...Chapter 7 63 BJOUBJOJOH PVS PUFCPPL Caring for your notebook Cleaning your notebook Protecting from viruses Updating Windows Restoring your system ...

Page 70: ...asy to break in cold temperatures and can melt or warp in high temperatures Damage due to either extreme is not covered by your warranty As a general rule your notebook is safest at temperatures that are comfortable for you Keep all liquids away from your notebook When spilled onto computer components almost any liquid can result in extremely expensive repairs that are not covered under your warra...

Page 71: ...sehold abrasive or solvent cleaners because they can damage the finish on components Your notebook is cooled by air circulated through the vents on the case so keep the vents free of dust With your notebook turned off and unplugged brush the dust away from the vents with a damp cloth Be careful not to drip any water into the vents Do not attempt to clean dust from the inside of your notebook Clean...

Page 72: ...ng the notebook screen To clean a notebook LCD screen use a soft cloth and water to clean the LCD screen Squirt a little water on the cloth never directly on the screen and wipe the screen with the cloth Cleaning CDs or DVDs Wipe from the center to the edge not around in a circle using a product made especially for the purpose Caution A notebook LCD screen is made of specially coated glass and can...

Page 73: ...n to the Norton AntiVirus service when you purchased your notebook Using the Norton AntiVirus program to check files and programs that are attached to e mail messages or downloaded from the Internet Checking all programs for viruses before installing them Disabling macros on suspicious Microsoft Word and Excel files These programs will warn you if a document that you are opening contains a macro t...

Page 74: ...lick Start All Programs Norton AntiVirus then click Norton AntiVirus 2004 Norton AntiVirus opens 2 Click Scan for Viruses 3 Click the type of scan you want to make in the Scan for Viruses area then under Actions click Scan Scan for viruses Scan ...

Page 75: ... to the Internet 2 Click Start All Programs Norton AntiVirus then click LiveUpdate Norton AntiVirus The LiveUpdate wizard opens 3 Follow the on screen instructions to update your Norton AntiVirus program with the latest virus protection files 4 When the program has finished click Finish Important You received a free limited time subscription to the Norton AntiVirus service when you purchased your ...

Page 76: ...ply only to the software and hardware on your computer To run Windows Update 1 Connect to the Internet 2 Click Start All Programs then click Windows Update 3 Click Scan for Available Updates Restoring your system If you need to restore your computer to its original configuration use the Restore DVD that was shipped with your computer The Restore DVD contains a copy of all programs that were preins...

Page 77: ...Chapter 8 71 5SPVCMFTIPPUJOH Troubleshooting typical hardware and software problems Getting telephone support Using automated troubleshooting systems ...

Page 78: ...ng internal components For more information about preventing damage from static electricity see Preventing static electricity discharge on page 56 After you complete any maintenance tasks where you remove the memory bay or hard drive bay cover make sure that you replace the cover reinstall any screws then replace the battery before you start your notebook Warning Do not try to troubleshoot your pr...

Page 79: ...re Make sure that your hard drive is not full If an error message appears on the screen write down the exact message The message may help Gateway Customer Care in diagnosing and fixing the problem If you added or removed peripheral devices review the installation procedures you performed and make sure that you followed each instruction If an error occurs in a program see the program s printed docu...

Page 80: ... new device Sometimes a new device such as a PC Card can cause a system resource IRQ conflict Check IRQ usage to determine if there is an IRQ conflict To check IRQ usage 1 Click Start then click Control Panel The Control Panel window opens If your Control Panel is in Category View click Performance and Maintenance 2 Click Double click System click the Hardware tab then click Device Manager The Dev...

Page 81: ...see System key combinations on page 30 The screen resolution is not correct Change the screen resolution from the Display Properties dialog box The text on the display is dim or difficult to read Adjust the brightness and contrast using the system keys For more information see System key combinations on page 30 Change the display settings Help and Support For more information about IRQs click Star...

Page 82: ...you press the disc firmly onto the spindle so the retainers hold the disc in place Make sure that the disc label is facing up then try again Try a different disc Occasionally discs are flawed and cannot be read by the drive Some music CDs have copy protection software You may not be able to play these CDs on your notebook Your notebook may be experiencing some temporary memory problems Shut down a...

Page 83: ...ut down and restart your notebook Reinstall the audio device drivers For more information see Downloads on page 4 A DVD movie will not play Make sure that the label or side you want to play is facing up then try again Shut down and restart your notebook Clean the DVD For more information see Cleaning CDs or DVDs on page 66 DVD discs and drives contain regional codes that help control DVD title exp...

Page 84: ...r notebook File management A file was accidentally deleted If a file was deleted at a DOS prompt or in Windows while holding down the SHIFT key the file cannot be restored To restore deleted files 1 Double click the Recycle Bin icon 2 Right click the file you want to restore then click Restore The file is restored to the place where it was originally deleted from If the Recycle Bin was emptied bef...

Page 85: ...g program Tips Tricks For instructions on deleting unnecessary files see Using Disk Cleanup in Using Your Computer which has been included on your hard drive To access this guide click Start All Programs then click Gateway Documentation Caution All deleted files will be lost when you empty the Recycle Bin Help and Support For more information about file management click Start then click Help and S...

Page 86: ...using a cable or DSL modem make sure that the modem cable is plugged into the Ethernet network jack and not the modem jack See Back on page 13 to make sure that the connections have been made correctly Make sure that you do not have a problem with your modem For more information Modem dial up on page 83 Make sure that your account with your Internet service provider ISP is set up correctly Contact...

Page 87: ... programs open on your notebook People are sending you e mail messages but you have not received any mail Click the receive button in your e mail program Make sure that your account with your Internet service provider ISP is set up correctly Contact your ISP for technical support Keyboard The external keyboard does not work Make sure that the keyboard cable is plugged in correctly Remove all exten...

Page 88: ...r message Make sure that the memory modules are inserted correctly in the memory bay slots For more information see Adding or replacing memory on page 57 Use a third party diagnostic program to help determine if a memory module is failing For more information see Adding or replacing memory on page 57 You see a Not enough memory error message Close all programs then restart your notebook Memory car...

Page 89: ... call waiting call messaging or voice mail make sure that all messages are cleared and call waiting is disabled before using the modem Contact your telephone service to get the correct code to temporarily disable the service Also make sure that the modem dialing properties are set appropriately To check the dialing properties 1 Click Start then click Control Panel The Control Panel window opens If...

Page 90: ...ll jack are secure You can also call your telephone service and have the telephone line checked for noise or low line levels Try another telephone line either a different telephone number in your house or a telephone line at a different location If you can connect on this line call your telephone service Try connecting with the modem at a lower connection speed If reducing the connect speed lets y...

Page 91: ...o make sure that the connections have been made correctly If the modem shares the telephone line with another device make sure that the telephone line is not in use for example someone is on the telephone or another modem is in use Use the modem cable that came with your notebook Some telephone cables do not meet required cable standards and may cause problems with the modem connection Shut down a...

Page 92: ...n protocols You may hear unusual handshaking sounds when the modems first connect If the handshaking sounds are too loud you can turn down the modem volume To turn down the modem volume 1 Click Start then click Control Panel The Control Panel window opens If your Control Panel is in Category View click Printers and Other Hardware 2 Click Double click the Phone and Modem Options icon then click the...

Page 93: ...ferent surface Networks You cannot connect to your company network Every network is unique Contact your company computer department or network administrator for help For more information about setting up a network in your home see Networking Your Notebook on page 95 Passwords Your notebook does not accept your password Make sure that CAPS LOCK and NUM LOCK are turned off then retype the password H...

Page 94: ...C power Make sure that your AC power adapter is connected correctly to your notebook For more information see Connecting the AC adapter on page 21 If your notebook is plugged into a surge protector make sure that the surge protector is connected securely to an electrical outlet turned on and working correctly To test the outlet plug a working device such as a lamp into the outlet and turn it on Ma...

Page 95: ...ne Check the port and cable for bent or broken pins If the printer you want to print to is not the default printer make sure that you have selected it in the printer setup To set a default printer 1 Click Start then click Control Panel The Control Panel window opens If your Control Panel is in Category View click Printers and Other Hardware 2 Click Double click the Printers and Faxes icon The Prin...

Page 96: ...ime you may want to add additional memory to the printer See the printer documentation for instructions for adding additional memory You see a Printer is out of paper error message After adding paper make sure that the printer is online Most printers have an online offline button that you need to press after adding paper Sound You are not getting sound from the built in speakers Make sure that hea...

Page 97: ... F4 to activate the external monitor option Make sure that the monitor is turned on and that the video cable is connected correctly Tips Tricks For instructions on how to adjust the volume control in Windows see Adjusting the volume in Using Your Computer which has been included on your hard drive To access this guide click Start All Programs then click Gateway Documentation Help and Support For m...

Page 98: ...eway see the manufacturer s documentation and technical support resources If you have how to questions about using a program see Online Help Printed documentation The Microsoft Windows documentation The software publisher s Web site See the troubleshooting section of this chapter Have your customer ID serial number and order number available along with a detailed description of your problem includ...

Page 99: ...led by the minute 800 229 1103 charged to your credit card 900 555 4695 charged to your telephone bill Gateway Customer Care Talk to a Gateway Customer Care representative about a non tutorial technical support question See Before calling Gateway Customer Care on page 92 before calling Gateway Customer Care telephone numbers vary by country or region See the label on the bottom of your notebook Fo...

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Page 101: ...Chapter 9 95 FUXPSLJOH PVS PUFCPPL Introducing networking Creating a wireless network Testing your network Sharing your resources Troubleshooting your network ...

Page 102: ...ine for your second computer and paying for a second Internet service provider ISP account Sharing drives With a network you can copy files from computer to computer by copying and pasting or dragging and dropping You will no longer waste your time transferring files by using recordable media In addition you can map a drive on a networked computer to another computer and access the files as if the...

Page 103: ...because it lets you move about your home or office with your notebook For example you can take your notebook from your home office to your patio without losing a connection to your network Help and Support For more information about using a network click Start then click Help and Support Type one of these keywords in the Search box then click the arrow internet sharing sharing network drives strea...

Page 104: ... the computers or Ethernet ready devices communicate with the access point router using radio waves If your computer does not have built in wireless networking you need to add a wireless PCI card desktop PC card notebook or USB adapter Important If your computer came equipped with an internal radio frequency wireless device see Safety Regulatory and Legal Information on page 129 for general wirele...

Page 105: ...access point wireless network For an access point wireless network you need Two or more computers with wireless networking One access point router One broadband Internet connection optional Cable DSL modem Access point router USB wireless adapter ...

Page 106: ...equency A combination of IEEE 802 11a and IEEE 802 11b or IEEE 802 11a and IEEE 802 11g components will not work Some wireless devices can broadcast and receive signals on both frequencies A mixture of IEEE 802 11b and IEEE 802 11g components will result in your network running at the speed of the slower IEEE 802 11b components Tips Tricks When buying your access point router be sure the model inc...

Page 107: ...p If the connection is not working contact your Internet service provider Naming the computers and the workgroup Each computer on your network must have a unique name and be identified as part of a workgroup This must be done individually on each computer Important If you do not have a broadband connection already installed make the necessary arrangements with your ISP Be sure to find out how soon...

Page 108: ... for your workgroup in the Workgroup box Use a workgroup name of up to 15 characters with no blank spaces The workgroup name must be the same for all computers in your network workgroup and the name must be different than any computer name on your network 7 Click OK to close the Computer Name Changes dialog box Configuring the TCP IP protocol A networking protocol is a language computers use to ta...

Page 109: ...ter is located on This number will be the same on all computers on a home network Using a DHCP server In order to use the TCP IP protocol on each computer with an access point router you must set the protocol to Obtain an IP address from a DHCP server To use a DHCP server 1 Click Start then click Control Panel The Control Panel window opens If your Control Panel is in Category View click Network a...

Page 110: ...ea Connection Properties dialog box opens 4 Click to select the Internet Protocol TCP IP check box in the This connection uses the following items list If you do not see TCP IP drag the scroll bar to see more choices 5 Click Properties The Internet Protocol TCP IP Properties dialog box opens ...

Page 111: ...work Connections window 11 Repeat this procedure for every computer on your network Setting up a wireless network See the instructions that came with your wireless access point router for initial setup How you set up your access point router varies depending on the features of the access point router and your networking situation Mounting the access point router When selecting a place to mount you...

Page 112: ...DSL or cable modem 4 Press the reset button on the wireless access point router 5 Temporarily connect a computer to the wireless access point router using a straight through cable and turn the computer on 6 From the computer plugged into your wireless access point router open your Web browser 7 In the browser s Address box type http 192 168 1 1 then press ENTER 8 When prompted for a username and p...

Page 113: ...your access point router Channel In the United States you can specify any channel between 1 and 11 WEP To use WEP wired equivalent privacy encryption select Mandatory If you use WEP encryption all computers on your network must use the same WEP encryption See the documentation that came with your access point router on how to use WEP encryption WAN Connection Type If your ISP assigns you a differe...

Page 114: ...onnecting to an access point router you must turn on wireless networking For more information see System key combinations on page 30 2 Click Start then click Control Panel The Control Panel window opens If your Control Panel is in Category View click Network and Internet Connections The Network and Internet Connections window opens 3 Click Double click Network Connections The Network Connections w...

Page 115: ...e Available networks list see Adding an access point router on page 112 Configuring computer settings for an access point network If you are unable to connect to an access point router in the Available networks list the most likely cause is that the access point router is using WEP security You need to configure your network settings to use the same WEP security settings as those used by the acces...

Page 116: ...n access point wireless network 1 With the Connect to Wireless Network dialog box open click the network you want to configure your computer for then click Advanced The Wireless Network Connection Properties dialog box opens 2 Click the Wireless Networks tab ...

Page 117: ...those set on the access point router 5 Make sure that the This is a computer to computer ad hoc network wireless access points are not used check box is not selected 6 Click OK to close the Wireless Network Properties dialog box Your network should be running Go to Testing your network on page 114 Help and Support For more information about configuring a wireless network click Start then click Hel...

Page 118: ...anually This typically happens when you set the access point router s Allow Broadcast SSID to associate to No For more information see Configuring the access point router on page 106 To manually add an access point wireless network 1 With the Connect to Wireless Network dialog box open click Advanced The Wireless Network Connection Properties dialog box opens 2 Click the Wireless Networks tab ...

Page 119: ...ure that the This is a computer to computer ad hoc network wireless access points are not used check box is not selected 7 Click OK to close the Wireless Network Properties dialog box Your network should be running Go to Testing your network on page 114 Help and Support For more information about configuring a wireless network click Start then click Help and Support Type the keyword wireless netwo...

Page 120: ...ction Wizard see Sharing an Internet connection on page 115 Check all physical cable connections Compare the status lights on the front of the access point router with the patterns described in the access point router literature Temporarily turn off any firewall software on your desktop computer Turn off all of the devices then power them back on Refer to your access point router s troubleshooting...

Page 121: ...dure uses the Windows XP New Connection Wizard and Internet Explorer The example screens show those screens that typically appear in the course of using the wizard If your Internet connection differs from that used in this example you may encounter additional screens or screens with different selections Make sure that you read each screen in the wizard and make your selections based on your partic...

Page 122: ...116 www gateway com 3 Click the Connections tab 4 Click Setup The New Connection Wizard opens 5 Click Next The Network Connection Type screen opens ...

Page 123: ...nect to the Internet then click Next The Getting Ready screen opens 7 Click Set up my connection manually then click Next The Internet Connection screen opens 8 Click the type of Internet connection you are setting up then click Next ...

Page 124: ...ork After the drives and printers on each network computer are shared you can access them as though they were attached directly to your computer Then you can View a network drive Open and copy files stored on other network computers Print documents on network printers Turning on Windows file and printer sharing Before you can share your drives and printers you need to turn on Windows file and prin...

Page 125: ...mputer 9 Repeat this procedure on every computer on the network Sharing drives or folders If you want to share a drive or folder use the following instructions To share drives or folders 1 Make sure that each computer on your network has Windows file and printer sharing turned on by following the steps in Turning on Windows file and printer sharing on page 118 2 In My Computer or Windows Explorer ...

Page 126: ...ct the Share this folder on the network check box 5 Click OK Un sharing drives folders and files To un share drives or folders 1 In My Computer or Windows Explorer right click the drive or folder that you want to un share then click Sharing and Security 2 Make sure that the Share this folder on the network check box is not selected 3 Click OK ...

Page 127: ... OK Using the network After the drives and printers on each network computer are shared you can View shared drives and folders Map a network drive Open and copy files stored on other network computers Print documents on network printers Viewing shared drives and folders To view shared drives and folders 1 Click Start then click My Network Places The My Network Places window opens 2 Click Double cl...

Page 128: ...he My Documents folder on computer 1 is mapped as the Z drive on computer 2 To access the My Documents folder on computer 1 from computer 2 double click the Z drive To map a network drive 1 Locate the drive or folder by completing the steps in Viewing shared drives and folders on page 121 2 Right click the drive or folder then click Map Network Drive The Map Network Drive wizard opens 3 Click the ...

Page 129: ...he file 5 Click Edit then click Copy 6 Double click the folder where you want to copy the file to 7 Click Edit then click Paste Printing files across the network To print files across the network 1 Open the file you want to print 2 Click File then click Print 3 In the printer name list click the network printer 4 Click OK Important Before you can print a file across the network you must install th...

Page 130: ...ation To access any new network obtain information about the network such as the SSID password key and security settings to use and enter that information See Configuring computer settings for an access point network on page 109 for instructions Important If you want to access your company s network through a hotspot contact your network administrator for setup information You will probably be rou...

Page 131: ...dow opens 3 Click to select the Network Bridge icon 4 Click File then click Delete The Confirm Connection Delete dialog box opens 5 Click Yes When the bridge has been removed it no longer appears in the Network Connections window The wireless utility icon shows that your wireless network is off but when you right click the icon in the system tray and select radio on the wireless network does not t...

Page 132: ...e Control Panel window opens If your Control Panel is in Category View click Network and Internet Connections The Network and Internet Connections window opens 2 Click Double click Network Connections The Network Connections window opens 3 Right click Wireless Network Connection then click Status The Wireless Network Connection Status dialog box opens The meter shows the signal strength for wirele...

Page 133: ...rom the administrator and add that network s information into the wireless utility For more information see Adding an access point router on page 112 You may want to try entering ANY as the SSID which will make the notebook try to auto detect the network Your wireless network is listed as a preferred network but it has an x on it An x means your preferred network is not currently available or you ...

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Page 135: ...Appendix A 129 Safety Regulatory and Legal Information Safety information Regulatory statements Notices ...

Page 136: ...nd into the notebook ventilation openings Some products are equipped with a three wire power cord to make sure that the product is properly grounded when in use The plug on this cord will fit only into a grounding type outlet This is a safety feature If you are unable to insert the plug into an outlet contact an electrician to install the appropriate outlet If you use an extension cord with this s...

Page 137: ... spilled into the system The system does not operate properly when the operating instructions are followed The system was dropped or the cabinet is damaged The system performance changes Replacement parts and accessories Use only replacement parts and accessories recommended by Gateway Warning Do not use Gateway products in areas classified as hazardous locations Such areas include patient care ar...

Page 138: ...me Because the wireless devices which may be embedded into your notebook emit less energy than is allowed in radio frequency safety standards and recommendations Gateway believes these devices are safe for use Regardless of the power levels care should be taken to minimize human contact during normal operation Measurements have been performed to show that the RF exposure is below what is considere...

Page 139: ... not operate the wireless device unless all covers and shields are in place and the system is fully assembled Caution Wireless devices are not user serviceable Do not modify them in any way Modification to a wireless device will void the authorization to use it Please contact Gateway for service Caution Only use drivers approved for the country in which the device will be used See the Gateway Syst...

Page 140: ...interference and 2 this device must accept any interference received including interference that may cause undesired operation of the device Unintentional emitter per FCC Part 15 This device has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interference in ...

Page 141: ...ce must accept any interference received including interference that may cause undesired operation California Proposition 65 Warning Telecommunications per Part 68 of the Code of Federal Regulations CFR 47 applicable to products fitted with USA modems Your modem complies with Part 68 of the Code of Federal Regulations CFR 47 rules On the computer or modem card is a label that contains the FCC regi...

Page 142: ... computer or other electronic device to send any message via a telephone fax machine unless such message clearly contains in a margin at the top or bottom of each transmitted page or on the first page of the transmission the date and time it is sent an identification of the business other entity or other individual sending the message and the telephone number of the sending machine or such busines...

Page 143: ...s company The equipment must also be installed using an acceptable method of connection In some cases the inside wiring associated with a single line individual service may be extended by means of a certified connector assembly The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations Caution To prevent radio interference to li...

Page 144: ...ence Numbers of all the devices does not exceed 5 Laser safety statement All Gateway systems equipped with CD and DVD drives comply with the appropriate safety standards including IEC 825 The laser devices in these components are classified as Class 1 Laser Products under a US Department of Health and Human Services DHHS Radiation Performance Standard Should the unit ever need servicing contact an...

Page 145: ...e right to make improvements in this manual and the products it describes at any time without notices or obligation Trademark Acknowledgments Gateway and the Black and White Spot Design are trademarks or registered trademarks of Gateway Inc in the U S and other countries SpotShop Spotshop com and Your Ware are trademarks of Gateway Inc Intel Intel Inside logo and Pentium are registered trademarks ...

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Page 147: ...aying 40 audio file streaming 97 automobile power adapter 53 B battery alternate power sources 53 bay 51 changing 51 charge indicator 10 48 charge status 48 charging 21 49 conserving power 52 icons 48 installing 51 latch 14 locating 14 managing power 52 monitoring charge 48 purchasing 18 recalibrating 49 recharging 21 49 release latch 14 replacing 51 bays battery 51 hard drive 14 memory 14 57 brig...

Page 148: ...45 to access point 108 to hotspots 124 connections audio 12 digital camera 11 12 digital video camera 11 Ethernet 13 external audio 12 external diskette drive 11 12 external speakers 12 Firewire 11 flash drive 11 12 headphone 12 i Link 11 IEEE 1394 11 keyboard 11 12 microphone 12 modem 13 monitor VGA 13 45 mouse 11 12 network 13 power 13 21 printer 11 12 projector 45 scanner 11 12 speaker 12 USB 1...

Page 149: ...e identifying 38 locating 12 troubleshooting 76 using 38 DVD CD RW drive See DVD drive DVD RW drive See DVD drive Dynamic Host Configuration Protocol 103 E electrostatic discharge ESD 56 EmPower power adapter 53 entering IP address 103 subnet mask 103 eSupport getting specifications 17 using 4 Ethernet jack 13 external monitor 13 30 EZ Pad touchpad See touchpad F fan 11 faxes troubleshooting 85 fi...

Page 150: ...43 Internet accessing 118 sharing access 96 115 troubleshooting 80 84 IP address entering 103 WAN 107 IRQ conflicts 74 J jacks See connections K Kensington cable lock lock slot 13 key combinations 30 keyboard buttons 28 cleaning 65 connecting 28 features 28 locating 15 troubleshooting 81 USB port 11 12 keys application 29 arrow 29 brightness 31 directional 29 Fn 29 30 function 29 LCD brightness 31...

Page 151: ...3 monitor adding external 45 cleaning 66 color quality 46 display properties 45 port 13 screen resolution 46 mouse troubleshooting 87 USB port 11 12 moving pointer 33 screen objects 34 MP3 file streaming 97 MP3 player memory cards 41 multimedia adjusting volume 35 playing DVD 40 using DVD drive 38 using Windows Media Player 40 multi player game playing 97 MusicMatch playing audio CD 40 muting soun...

Page 152: ...Card PDA memory cards 41 playing audio CD 40 DVD 40 multi player games 97 pointer identifying 32 moving 33 power AC adapter 21 53 automobile airplane adapter 53 battery 26 48 49 51 52 button 15 30 changing modes 54 connector 13 21 conserving battery power 52 EmPower adapter 53 extending battery life 52 Hibernate mode 54 indicator 10 25 management 47 52 source problems 23 Standby mode 25 30 54 stat...

Page 153: ... moving 34 selecting 33 searching in Help and Support 6 security features Kensington cable lock 13 serial number 16 17 setting up safety precautions 130 sharing devices 96 drives 96 118 Internet connection 96 115 printer 96 118 121 resources 115 shortcut menus accessing 34 shortcuts opening menu 34 shutting down notebook 25 26 SO DIMM See memory sound adjusting 35 controls 35 muting 35 troubleshoo...

Page 154: ...ning shortcut menu 34 right clicking 34 rocker switch 32 selecting screen objects 33 troubleshooting audio 90 automated system 93 device installation 74 display 75 DVD drive 76 faxes 85 files 78 general guidelines 73 hard drive 79 Internet connection 80 84 IRQ conflict 74 keyboard 81 LCD panel 75 memory 82 memory card reader 82 modem 83 mouse 87 network 87 passwords 87 PC Cards 88 power 88 printer...

Page 155: ...ume adjusting 12 35 adjusting modem 86 controls 12 35 muting 12 35 troubleshooting 90 W waking up notebook 25 WAN IP Address 107 Web site Gateway 3 Windows file and printer sharing 118 key 29 New Connection Wizard 115 Product Key Code 16 restoring 70 updating 70 Windows Media Player 40 wireless network button 30 creating 101 equipment needed 99 example 98 troubleshooting 125 using 97 workgroup nam...

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