Gateway M350, Service Manual

Page 1: ...Service Guide Gateway M350 Notebook ...

Page 2: ...Thank you for purchasing this Factory Service Manual CD DVD from servicemanuals4u com Please check out our eBay auctions for more great deals on Factory Service Manuals servicemanuals4u ...

Page 3: ......

Page 4: ...al drive 16 Replacing the keyboard cover 19 Replacing the keyboard 23 Adding or replacing memory modules 28 Adding or replacing memory in the memory bay 28 Replacing memory under the keyboard 31 Replacing the IEEE 802 11 Mini PCI card 34 Replacing the cooling assembly 38 Replacing the hinge covers 41 Replacing the LCD panel assembly 45 Replacing the palm rest assembly 48 Replacing the diskette dri...

Page 5: ...ii ...

Page 6: ...s regarding the content of this guide send an e mail with the subject Service Guide Comments to channel services gateway com 2003 Gateway Inc All rights reserved Gateway Gateway Country the Gateway stylized logo and the black and white spot design are trademarks or registered trademarks of Gateway Inc in the United States and other countries All other brands and product names are trademarks or reg...

Page 7: ...the bottom of the notebook contains information that identifies the notebook model and its features Warning It is important that you use the correct service guide for the notebook Failure to follow the approved tasks for the notebook model may result in damage to the notebook Gateway model number ...

Page 8: ...e second number indicates screw length Use this chart to identify the main components of the notebook For a complete list of replaceable parts see the Contents on page i LCD panel assembly see page 45 Keyboard see page 23 Palm rest assembly see page 48 Cooling assembly see page 38 Keyboard cover see page 19 System board see page 68 Modem see page 62 ...

Page 9: ...face behind the notebook or far enough to the side that your arms do not accidentally brush them onto the floor To help keep track of screws try the following Place each component s screws in their own section of a parts sorter Place each component s screws next to the component on your work surface Print the first page of each task then place the page toward the rear of your work surface As you r...

Page 10: ...rkbench or other grounded object Unplug the power cord and the modem and network cables Remove the battery For more information see Removing the battery on page 7 Disconnect all peripheral devices and remove any PC Cards Warning ESD can permanently damage electrostatic discharge sensitive components in the notebook Prevent ESD damage by following ESD guidelines every time you open the notebook cas...

Page 11: ...components over any surface Preparing the notebook To prepare the notebook for maintenance Make sure that the CD or DVD drive is empty Disconnect all peripheral devices Remove any memory cards PC Cards and diskettes Turn off the notebook and unplug the power cord and modem and network cables if attached Turn over the notebook and remove the battery For more information see Removing the battery on ...

Page 12: ...ry To remove the battery 1 Disconnect the AC adapter and modem and network cables and prepare the notebook by following the instructions in Preparing the notebook on page 6 2 Turn the notebook over so the bottom is facing up 3 Slide the battery release latch ...

Page 13: ...8 Replacing Gateway M350 Components www gateway com 4 Lift the battery out of the bay ...

Page 14: ...lacing the hard drive kit www gateway com Replacing the hard drive kit Tools you need to complete this task Screws removed during this task Phillips 0 screwdriver 2 chrome 2 5 6 mm hard drive kit Hard drive ...

Page 15: ...re the notebook by following the instructions in Preparing the notebook on page 6 2 Turn the notebook over so the bottom is facing up 3 Remove the battery by following the instructions in Removing the battery on page 7 4 Remove the two hard drive kit screws Tips Tricks Use a magnetic screwdriver or turn the notebook over to remove the screws Screws ...

Page 16: ...11 Replacing the hard drive kit www gateway com 5 Slide the old hard drive kit away from the connector 6 Lift the end of the hard drive kit furthest from the connector then remove the kit from the bay ...

Page 17: ...12 Replacing Gateway M350 Components www gateway com 7 Place the new hard drive kit into the bay and slide it into the connector 8 Replace the screws that secure the hard drive kit to the notebook ...

Page 18: ... adapter and modem and network cables and prepare the notebook by following the instructions in Preparing the notebook on page 6 2 Turn the notebook over so the bottom is facing up 3 Remove the battery by following the instructions in Removing the battery on page 7 4 Remove the hard drive kit by following the instructions in Replacing the hard drive kit on page 9 Phillips 0 screwdriver 4 chrome 3 ...

Page 19: ...move the four screws that secure the hard drive to the hard drive kit bracket 6 Remove the bracket from the old drive 7 Insert the new drive into the bracket so the screw holes line up 8 Replace the four screws that secure the bracket to the drive Screw Screw ...

Page 20: ...15 Replacing the hard drive in the hard drive kit www gateway com 9 Slide the new hard drive kit into the notebook 10 Replace the screws that secure the hard drive kit to the notebook ...

Page 21: ...d drive in the hard drive kit 1 Disconnect the AC adapter and modem and network cables and prepare the notebook by following the instructions in Preparing the notebook on page 6 2 Turn the notebook over so the bottom is facing up 3 Remove the battery by following the instructions in Removing the battery on page 7 Phillips 0 screwdriver 2 chrome 2 5 6 mm Optical drive ...

Page 22: ...tical drive screws 5 Slide the old drive out of your notebook Tips Tricks To make removing the optical drive easier insert a straightened paperclip into the manual eject hole on the optical drive Grab the open optical drive tray and pull the drive straight out Screws ...

Page 23: ...18 Replacing Gateway M350 Components www gateway com 6 Slide the new drive into your notebook 7 Replace the two optical drive screws ...

Page 24: ...twork cables and prepare the notebook by following the instructions in Preparing the notebook on page 6 2 Turn the notebook over so the bottom is facing up 3 Remove the battery by following the instructions in Removing the battery on page 7 4 Turn the notebook over so the top is facing up 5 Open the LCD panel to the normal viewing position Flat blade driver Scribe or non marring tool OR ...

Page 25: ...rt the small flat blade screwdriver or non marring tool under the bottom right corner of the keyboard cover and gently pry it up Important Inserting a piece of cloth between the screwdriver and keyboard and notebook case will help prevent damage to the notebook ...

Page 26: ... the cover off the notebook You will hear small snapping sounds as the cover comes away from the notebook Be careful not to break off the tabs found on the left end of the cover 8 Slide the two tabs on the left end of the new cover under the notebook frame ...

Page 27: ...l places until it clicks in place The cover is correctly mounted when you can run you finger along the cover and find no loose spots The cover should be flat all the way across Warning If the cover is not correctly replaced the notebook could be damaged when you try to close the LCD panel ...

Page 28: ...llowing the instructions in Preparing the notebook on page 6 2 Turn the notebook over so the bottom is facing up 3 Remove the battery by following the instructions in Removing the battery on page 7 4 Turn the notebook over so the top is facing up 5 Remove the keyboard cover by following the instructions in Replacing the keyboard cover on page 19 Flat blade driver Scribe or non marring tool OR Phil...

Page 29: ...ur keyboard screws that secure the keyboard to the notebook 7 Lift the back edge of the keyboard slightly then carefully slide the keyboard back until the four tabs on the front edge of the keyboard are free from their slots Be careful not to damage the LCD panel Screws ...

Page 30: ...amage the LCD panel 9 Carefully insert the small flat blade screwdriver between the keyboard cable and the black plastic hinge where the cable connects to the system board Gently lift the hinge off the cable The cable is now free and you can remove the keyboard 10 Place the new keyboard keys down on the notebook with the space bar away from you ...

Page 31: ...e black plastic hinge onto the keyboard cable 14 Rotate the keyboard toward the LCD panel until the keyboard is almost face up 15 Insert the four tabs located on the front edge of the keyboard into the corresponding slots under the palm rest 16 Gently press the keyboard down until it is flat all the way across The keyboard should easily fall into place Be careful not to damage the LCD panel Import...

Page 32: ...27 Replacing the keyboard www gateway com 17 Replace the four keyboard screws 18 Reassemble the notebook Screws ...

Page 33: ...nts www gateway com Adding or replacing memory modules Adding or replacing memory in the memory bay Tools you need to complete this task Important Use only memory modules designed for the Gateway M350 Phillips 0 screwdriver Memory bay ...

Page 34: ...repare the notebook by following the instructions in Preparing the notebook on page 6 2 Turn the notebook over so the bottom is facing up 3 Remove the battery by following the instructions in Removing the battery on page 7 4 Loosen the five captive memory bay cover screws then remove the memory bay cover These screws cannot be removed Screws Screws ...

Page 35: ...ule out of the slot 7 Hold the new or replacement module at a 30 degree angle and press it into the empty memory slot This module is keyed so it can only be inserted in one direction If the module does not fit make sure that the notch in the module lines up with the tab in the memory bay 8 Gently push the module down until it clicks in place 9 Replace the memory bay cover and tighten the cover scr...

Page 36: ... the instructions in Preparing the notebook on page 6 2 Turn the notebook over so the bottom is facing up 3 Remove the battery by following the instructions in Removing the battery on page 7 4 Turn the notebook over so the top is facing up 5 Open the LCD panel to the normal viewing position Important Use only memory modules designed for the Gateway M350 for upgrading your memory Flat blade driver ...

Page 37: ... outward on the clip at each end of the memory module until the module tilts upward 9 Pull the memory module out of the slot 10 Hold the new or replacement module at a 30 degree angle and press it into the empty memory slot This module is keyed so it can only be inserted in one direction If the module does not fit make sure that the notch in the module lines up with the tab in the memory bay Impor...

Page 38: ...33 Adding or replacing memory modules www gateway com 11 Gently push the module down until it clicks in place 12 Reassemble the notebook ...

Page 39: ...he notebook on page 6 2 Turn the notebook over so the bottom is facing up 3 Remove the battery by following the instructions in Removing the battery on page 7 4 Turn the notebook over so the top is facing up 5 Open the LCD panel to the normal viewing position Caution By law only approved wireless modules provided by Gateway or a Gateway authorized representative explicitly for the Gateway M350 may...

Page 40: ...over by following the instructions in Replacing the keyboard cover on page 19 7 Open the keyboard compartment by following the instructions in Replacing the keyboard on page 23 8 Unplug the two antenna cables Important You do not need to disconnect the keyboard from the system board ...

Page 41: ...acing Gateway M350 Components www gateway com 9 Move the antenna wires out of the way then press outward on the clip at each side of the module until the module tilts upward 10 Pull the module out of the slot ...

Page 42: ...e direction If the module does not fit make sure that the notch in the module lines up with the tab in the module slot 12 Move the antenna wires out of the way then press the module down until it clicks into place 13 Reattach the black antenna cable to the connector labelled MAIN or M then reattach the light gray antenna cable to the connector labelled AUX or A 14 Reassemble the notebook ...

Page 43: ...ork cables and prepare the notebook by following the instructions in Preparing the notebook on page 6 2 Turn the notebook over so the bottom is facing up 3 Remove the battery by following the instructions in Removing the battery on page 7 4 Loosen the five captive memory bay cover screws then remove the memory bay cover These screws cannot be removed 5 Unplug the cooling fans Phillips 0 screwdrive...

Page 44: ...r that covers the thermal grease on the bottom side of the new cooling assembly remove it Go to Step 10 OR If the new cooling assembly did not come with thermal grease already applied go to Step 9 9 Use the provided applicator to apply a thin layer of thermal grease to the bottom of the cooling assembly where it will make contact with the processor Warning Do not apply thermal grease to any other ...

Page 45: ... or Toluene and a lint free cloth 11 Insert the new cooling assembly into the notebook 12 Tighten the five cooling assembly screws in the order Make sure that you tighten the screws in numerical order Each screw hole has a numeral next to it 13 Plug in the cooling fans 14 Reassemble the notebook Warning When tightening the cooling assembly s chrome screws into the numbered holes tighten them in nu...

Page 46: ...he instructions in Preparing the notebook on page 6 2 Turn the notebook over so the bottom is facing up 3 Remove the battery by following the instructions in Removing the battery on page 7 4 Turn the notebook over so the top is facing up 5 Remove the keyboard cover by following the instructions in Replacing the keyboard cover on page 19 Flat blade driver Scribe or non marring tool OR Phillips 0 sc...

Page 47: ...by following the instructions in Replacing the keyboard on page 23 7 Open the LCD panel all the way 8 Remove the hinge cover screws for the cover you are replacing Important You do not need to disconnect the keyboard from the system board Left hinge cover screws Right hinge cover screws ...

Page 48: ...ng tool under the bottom of the hinge cover then carefully pry it up Press down on the two plastic screw tabs while you pry 10 Snap the new cover into place over the hinge Warning To avoid breaking the hinge cover or putting stress on the LCD panel hold down on the two plastic screw tabs while you pry ...

Page 49: ...44 Replacing Gateway M350 Components www gateway com 11 Replace the hinge cover screws 12 Reassemble the notebook ...

Page 50: ...ctions in Preparing the notebook on page 6 2 Turn the notebook over so the bottom is facing up 3 Remove the battery by following the instructions in Removing the battery on page 7 4 Turn the notebook over so the top is facing up 5 Remove the keyboard cover by following the instructions in Replacing the keyboard cover on page 19 Flat blade driver Scribe or non marring tool OR Phillips 0 screwdriver...

Page 51: ... wireless networking built in detach the two antenna cables 8 Remove both hinge covers by following the instructions in Replacing the hinge covers on page 41 9 Use the plastic tab to carefully unplug the LCD video cable from the notebook Make sure you grasp the tab not the cable Important You do not need to disconnect the keyboard from the system board Warning The connector is fragile ...

Page 52: ... the notebook 12 Place the new LCD panel assembly onto the notebook then replace the four hinge screws Make sure to reattach the grounding cables to the appropriate screws 13 Reattach the black antenna cable to the connector labelled MAIN or M then reattach the light gray antenna cable to the connector labelled AUX or A 14 Plug the LCD video cable into the notebook 15 Reassemble the notebook Warni...

Page 53: ... this task Flat blade driver Scribe or non marring tool OR Phillips 0 screwdriver 4 black 2 5 5 mm hinge covers 4 chrome 2 5 6 mm LCD panel hinges 4 chrome 2 5 2 5 mm keyboard 10 chrome 2 5 6 mm bottom palm rest 3 chrome 2 5 3 5 mm bottom palm rest 6 black 2 5 5 mm top palm rest 1chrome 2 5 2 5 mm top palm rest 4 chrome 2 5 6 mm back palm rest ...

Page 54: ...n page 7 4 Remove the hard drive kit by following the instructions in Replacing the hard drive kit on page 9 5 Turn the notebook over so the top is facing up 6 Remove the keyboard cover by following the instructions in Replacing the keyboard cover on page 19 7 Remove the keyboard by following the instructions in Replacing the keyboard on page 23 8 Remove both hinge covers by following the instruct...

Page 55: ...Gateway M350 Components www gateway com 10 Turn the notebook over then remove the thirteen screws on the bottom of the notebook Important The three shorter screws fit into the battery bay Screws Screws Screws Screws ...

Page 56: ...ssembly www gateway com 11 Turn the notebook over then remove the seven screws on the top of the notebook 12 Remove the four screws on the back of the notebook Important The chrome screw fits in the silver EMI shield Screws Screws ...

Page 57: ...ntly lift the hinge off the cable The cable is now free 14 Lift the palm rest assembly completely from the notebook 15 Place the new palm rest assembly onto the notebook then snap the assembly into place 16 Replace all of the palm rest screws 17 Make sure that the black plastic hinge on the system board touchpad connector is in the raised position Important The three shorter screws fit into the ba...

Page 58: ...e touchpad cable between the black plastic hinge and the white connector 19 Press the black plastic hinge onto the touchpad cable 20 Reassemble the notebook Important The cable is oriented correctly if it is twisted as shown in the previous picture and the blue side is visible ...

Page 59: ...ade driver Scribe or non marring tool OR Phillips 0 screwdriver 4 black 2 5 5 mm hinge covers 4 chrome 2 5 6 mm LCD panel hinges 4 chrome 2 5 2 5 mm keyboard 10 chrome 2 5 6 mm bottom palm rest 3 chrome 2 5 3 5 mm bottom palm rest 6 black 2 5 5 mm top palm rest 1chrome 2 5 2 5 mm top palm rest 4 chrome 2 5 6 mm back palm rest 3 black 2 5 5 mm diskette drive ...

Page 60: ... 4 Turn the notebook over so the top is facing up 5 Remove the keyboard cover by following the instructions in Replacing the keyboard cover on page 19 6 Remove the keyboard by following the instructions in Replacing the keyboard on page 23 7 Remove both hinge covers by following the instructions in Replacing the hinge covers on page 41 8 Remove the LCD panel from the notebook by following the inst...

Page 61: ...56 Replacing Gateway M350 Components www gateway com 10 Remove the three screws that secure the diskette drive to the notebook Screws Screw ...

Page 62: ... 12 Make sure that the black plastic hinge on the system board diskette drive connector is in the raised position 13 Insert the end of the diskette drive cable between the black plastic hinge and the white connector 14 Press the black plastic hinge onto the diskette drive cable 15 Replace the three screws that secure the diskette drive to the notebook 16 Reassemble the notebook Important The cable...

Page 63: ...ade driver Scribe or non marring tool OR Phillips 0 screwdriver 4 black 2 5 5 mm hinge covers 4 chrome 2 5 6 mm LCD panel hinges 4 chrome 2 5 2 5 mm keyboard 10 chrome 2 5 6 mm bottom palm rest 3 chrome 2 5 3 5 mm bottom palm rest 6 black 2 5 5 mm top palm rest 1chrome 2 5 2 5 mm top palm rest 4 chrome 2 5 6 mm back palm rest 3 black 2 5 5 mm memory card reader ...

Page 64: ...ge 7 4 Turn the notebook over so the top is facing up 5 Remove the keyboard cover by following the instructions in Replacing the keyboard cover on page 19 6 Remove the keyboard by following the instructions in Replacing the keyboard on page 23 7 Remove both hinge covers by following the instructions in Replacing the hinge covers on page 41 8 Remove the LCD panel from the notebook by following the ...

Page 65: ...60 Replacing Gateway M350 Components www gateway com 10 Remove the three screws that secure the memory card reader to the notebook Screws Screw ...

Page 66: ...ader www gateway com 11 Unplug the card reader cable from the system board 12 Connect the new card reader cable into the system board 13 Replace the three screws that secure the card reader to the notebook 14 Reassemble the notebook ...

Page 67: ...de driver Scribe or non marring tool OR Phillips 0 screwdriver 4 black 2 5 5 mm hinge covers 4 chrome 2 5 6 mm LCD panel hinges 4 chrome 2 5 2 5 mm keyboard 10 chrome 2 5 6 mm bottom palm rest 3 chrome 2 5 3 5 mm bottom palm rest 6 black 2 5 5 mm top palm rest 1chrome 2 5 2 5 mm top palm rest 4 chrome 2 5 6 mm back palm rest 2 chrome 2 5 2 5 mm modem ...

Page 68: ...uctions in Replacing the keyboard cover on page 19 6 Remove the keyboard by following the instructions in Replacing the keyboard on page 23 7 Remove both hinge covers by following the instructions in Replacing the hinge covers on page 41 8 Remove the LCD panel from the notebook by following the instructions in Replacing the LCD panel assembly on page 45 9 Remove the palm rest assembly by following...

Page 69: ... then unplug the modem cable from the modem 13 Connect the modem cable into the new modem 14 Align the modem s screw holes with the holes on the notebook then press the modem into place 15 Replace the two screws that secure the modem to the notebook 16 Reassemble the notebook ...

Page 70: ...task Flat blade driver Scribe or non marring tool OR Phillips 0 screwdriver 4 black 2 5 5 mm hinge covers 4 chrome 2 5 6 mm LCD panel hinges 4 chrome 2 5 2 5 mm keyboard 10 chrome 2 5 6 mm bottom palm rest 3 chrome 2 5 3 5 mm bottom palm rest 6 black 2 5 5 mm top palm rest 1chrome 2 5 2 5 mm top palm rest 4 chrome 2 5 6 mm back palm rest ...

Page 71: ...7 4 Turn the notebook over so the top is facing up 5 Remove the keyboard cover by following the instructions in Replacing the keyboard cover on page 19 6 Remove the keyboard by following the instructions in Replacing the keyboard on page 23 7 Remove both hinge covers by following the instructions in Replacing the hinge covers on page 41 8 Remove the LCD panel from the notebook by following the ins...

Page 72: ...ert the small flat blade screwdriver or non marring tool under the old battery and gently pry it up until it pops out of the socket 12 Make sure the positive side of the new battery is facing up then press the battery into the socket until it snaps into place 13 Reassemble the notebook CMOS battery ...

Page 73: ...Replacing Gateway M350 Components www gateway com Replacing the system board Tools you need to complete this task Flat blade driver Scribe or non marring tool OR Phillips 0 screwdriver 5 0 mm hex nutdriver ...

Page 74: ...5 5 mm top palm rest 1chrome 2 5 2 5 mm top palm rest 4 chrome 2 5 6 mm back palm rest 2 chrome 2 5 6 mm hard drive kit 2 chrome 2 5 6 mm Optical drive 3 black 2 5 5 mm diskette drive or memory card reader 2 chrome 2 5 2 5 mm modem 4 chrome 2 5 4 5 mm shaft with 5 4 5 mm head hexnut rear I O panel 7 black 2 5 5 mm system board 1 chrome 2 5 3 5 mm shaft with 5 3 5 mm head hexnut system board 1 chro...

Page 75: ...tion On newer notebooks the system board has a smaller power connection with a prong extending from the system board 3 Turn the notebook over so the bottom is facing up 4 Remove the battery by following the instructions in Removing the battery on page 7 5 Remove the hard drive kit by following the instructions in Replacing the hard drive kit on page 9 Warning Two different system boards are used i...

Page 76: ... the instructions in Replacing memory under the keyboard on page 31 13 If the notebook has IEEE 802 11 wireless networking built in remove the IEEE 802 11 Mini PCI module by following the instructions in Replacing the IEEE 802 11 Mini PCI card on page 34 14 Remove the hinge covers by following the instructions in Replacing the hinge covers on page 41 15 Remove the LCD panel by following the instru...

Page 77: ...72 Replacing Gateway M350 Components www gateway com 19 Unplug the speakers from the system board one connector 20 Unplug the audio board from the system board ...

Page 78: ...73 Replacing the system board www gateway com 21 Unplug the front LED panel from the system board 22 Remove the four hex nuts on the rear I O panel Hex nuts ...

Page 79: ...ay com 23 Remove the seven system board screws and the two system board hex nuts 24 Remove the system board Make sure that the rear I O panel clears the bottom of the chassis and the side audio jacks clear the bottom of the chassis Hex nuts Screws ...

Page 80: ...oard 26 Install the processor onto the new system board making sure that Pin 1 on the processor indicated by the silk screened arrow on the corner of the processor aligns with Pin 1 on the processor socket indicated by the absence of a pin hole in the processor socket then lock the processor in place by using a flat blade screwdriver to turn the processor lock screw turn clockwise ...

Page 81: ...audio board and front LED panel 31 Reassemble the notebook Important If the thermal grease on the processor or cooling assembly is dried clean the grease off the processor and cooling assembly The residue can be removed using Isopropyl Alcohol Acetone or Toluene and a lint free cloth Apply new thermal grease using the provided applicator Apply a thin layer of thermal grease to the bottom of the co...

Page 82: ...MAN SYS M350 SERVICE GDE R1 2 04 ...