Gateway M460, Service Manual

Page 1: ...SERVICE GUIDE Gateway Notebook ...

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Page 3: ...ooling assembly 12 Replacing the processor 15 Replacing the IEEE 802 11 wireless card 18 Replacing the hard drive kit 23 Replacing the keyboard cover 26 Replacing the keyboard 28 Replacing the CMOS battery 33 Replacing the LCD panel assembly 35 Replacing the LCD panel inverter 39 Replacing the LCD panel or LCD panel assembly lid 42 Replacing the palm rest 48 Replacing the modem 51 Replacing the TP...

Page 4: ...Contents www gateway com ii ...

Page 5: ...1 ReplacingGatewayNotebookComponents Identifying the notebook model Identifying components Preparing your work space Preventing static electricity discharge Preparing the notebook ...

Page 6: ...ents to channel services gateway com Use this service guide to help plan maintenance tasks for the following Gateway notebooks M460 M465 E MX6700 All tasks covered in this guide can be performed by an authorized field technician without jeopardizing the notebook s warranty Identifying the notebook model Caution It is important that you use the correct service guide for the notebook Failure to foll...

Page 7: ...is chart to identify the main components of the notebook For a complete list of replaceable parts see Contents on page i LCD panel assembly see page 35 Keyboard see page 28 Keyboard cover see page 26 Palm rest see page 48 Cooling assembly see page 12 Processor see page 15 ...

Page 8: ...omponents and screws lay them toward the rear of your work surface behind the notebook or far enough to the side that your arms do not accidentally brush them onto the floor To help keep track of screws try the following Place each component s screws in their own section of a parts sorter Place each component s screws next to the component on your work surface Print the first page of each task the...

Page 9: ...nnectors Never slide components over any surface Wear a grounding wrist strap available at most electronics stores and attach it to a bare metal part of your workbench or other grounded connection Touch a bare metal surface on your workbench or other grounded object Tape Some of the procedures in this guide involve removing tape that holds cables or components Two types of tape are used in this Ga...

Page 10: ...om the port replicator 1 Press down on the docking release latch The notebook will spring up slightly 2 Lift the notebook off of the port replicator Removing the batteries Removing the main battery To remove the main battery 1 Turn the notebook over so the bottom is facing up 2 Slide the battery lock to the unlock position ...

Page 11: ...e battery out of the notebook Removing the optional secondary battery To remove the optional secondary battery 1 Remove the security screw if your notebook has one 2 Slide the bay module release latch The secondary battery moves out slightly 3 Slide the secondary battery out Security screw ...

Page 12: ...ww gateway com 8 Adding or replacing memory modules Important Use only memory modules designed for this Gateway notebook Tools you need to complete this task Screws removed during this task Phillips 0 screwdriver 1 black keyboard Memory bay ...

Page 13: ...k on page 5 Tips Tricks The screw hole is marked with a K 2 Remove the keyboard screw 3 Loosen the six memory bay cover screws these screws cannot be removed 4 Use the thumb notch to lift the memory bay cover then remove it Be careful not to break off the tabs located on the end of the cover opposite of the thumb notch Screw Screws ...

Page 14: ...ateway Notebook Components www gateway com 10 5 If you are removing a module gently press outward on the clip at each end of the memory module until the module tilts upward 6 Pull the memory module out of the slot ...

Page 15: ...o the empty memory slot This module is keyed so it can only be inserted in one direction If the module does not fit make sure that the notch in the module lines up with the tab in the memory bay 8 Replace the memory bay cover then tighten the cover screws Tips Tricks The screw hole is marked with a K 9 Replace the keyboard screw ...

Page 16: ...task Additional materials you need to complete this task X 23 7762 thermal grease Screws removed during this task To replace the cooling assembly 1 Complete the steps in Preparing the notebook on page 5 Tips Tricks The screw hole is marked with a K 2 Remove the keyboard screw Phillips 0 screwdriver 1 black keyboard Screw ...

Page 17: ...e cover opposite of the thumb notch Caution When loosening the cooling assembly s screws in the numbered holes loosen them in reverse numerical order Important The number of screws varies by model 5 Loosen the three or four screws these screws cannot be removed that secure the cooling assembly to the system board Use the numbers stamped in the metal next to each screw and loosen the screws in reve...

Page 18: ...w thermal grease on the processor Use only enough to cover the CPU die 10 Plug in the new cooling fan 11 Insert the new cooling assembly into the notebook Caution When tightening the cooling assembly s screws into the numbered holes tighten them in numerical order 12 Tighten the three or four screws that secure the cooling assembly to the system board Use the numbers stamped in the metal next to e...

Page 19: ...rials you need to complete this task X 23 7762 thermal grease Screws removed during this task To replace the processor 1 Complete the steps in Preparing the notebook on page 5 2 Remove the cooling assembly by following the instructions in Replacing the cooling assembly on page 12 Phillips 0 screwdriver 1 black keyboard ...

Page 20: ...Replacing Gateway Notebook Components www gateway com 16 3 Use a flat blade screwdriver to turn the processor lock screw 1 4 turn counter clockwise Screw ...

Page 21: ...e corner of the processor aligns with Pin 1 on the processor socket indicated by the absence of a pin hole in the processor socket then use a flat blade screwdriver to turn the processor lock screw 1 4 turn clockwise 6 Place the thermal grease on the processor Use only enough to cover the CPU die 7 Remove any thermal grease residue from the cooling assembly using a soft cloth and isopropyl alcohol...

Page 22: ...ateway authorized representative explicitly for this Gateway notebook may be installed in this notebook Caution Legal requirements dictate the wireless cover be in place during any and all operation of the notebook s wireless feature Tools you need to complete this task Screws removed during this task Phillips 0 screwdriver Wireless bay 1 chrome wireless card optional ...

Page 23: ...replace the 802 11 wireless card 1 Complete the steps in Preparing the notebook on page 5 2 Loosen the wireless bay cover screw this screw cannot be removed then remove the wireless bay cover 3 Unplug the two antenna cables 4 Move the antenna cables out of the way ...

Page 24: ...tebook Components www gateway com 20 5 If the wireless card is held by clips press outward on the clip at each side of the card until the card tilts upward OR If the wireless card is held by a screw remove the screw Screw ...

Page 25: ...pty slot This card is keyed so it can only be inserted in one direction If the card does not fit make sure that the notch in the card lines up with the tab in the card slot 8 Move the antenna cables out of the way 9 If the wireless card is held by clips press the card down until it clicks into place OR If the wireless card is held by a screw replace the screw ...

Page 26: ...onents www gateway com 22 10 Reattach the light gray antenna cable to the connector labelled MAIN or M then reattach the black antenna cable to the connector labelled AUX or A 11 Replace the wireless bay cover then tighten the screw ...

Page 27: ...ools you need to complete this task Screws removed during this task To replace the hard drive kit 1 Complete the steps in Preparing the notebook on page 5 2 Remove the two hard drive kit screws Phillips 0 screwdriver 2 black hard drive kit 4 chrome hard drive cover Hard drive kit ...

Page 28: ...Replacing Gateway Notebook Components www gateway com 24 3 Slide the old hard drive bay kit then remove it 4 Remove the four screws that secure the hard drive to the hard drive cover Screws Screws ...

Page 29: ...5 Remove the cover from the old drive 6 Place the new drive label side up onto the cover so the screw holes line up 7 Replace the screws that secure the cover to the drive 8 Slide the new hard drive kit into your notebook then replace the kit screws ...

Page 30: ...n Preparing the notebook on page 5 2 Turn the notebook over so the top is facing up 3 Remove the two keyboard cover screws 4 Insert the small flat blade screwdriver or non marring tool under the bottom each LCD panel hinge and gently pry it up 5 Carefully open the LCD panel to the fully opened position Flat blade driver Scribe or non marring tool OR Phillips 0 screwdriver 2 black keyboard cover Sc...

Page 31: ...he notebook You will hear small snapping sounds as the cover comes away from the notebook Caution If the cover is not correctly replaced the notebook could be damaged when you try to close the LCD panel 8 Place the new cover on the notebook then press down on the cover in several places until it clicks in place The cover is correctly mounted when you can run you finger along the cover and find no ...

Page 32: ... steps in Preparing the notebook on page 5 2 Remove the keyboard cover by following the instructions in Replacing the keyboard cover on page 26 Tips Tricks The screw hole is marked with a K 3 Turn the notebook over so the bottom is facing up 4 Remove the keyboard screw Flat blade driver Scribe or non marring tool OR Phillips 0 screwdriver 2 black keyboard cover 1 3 black keyboard Screw ...

Page 33: ...ews cannot be removed 6 Use the thumb notch to lift the memory bay cover then remove it Be careful not to break off the tabs located on the end of the cover opposite of the thumb notch 7 Loosen the wireless bay cover screw this screw cannot be removed then remove the wireless bay cover Screws ...

Page 34: ...notebook over so the top is facing up then open the LCD panel to the fully opened position 10 Lift the back edge of the keyboard slightly then carefully push it toward the LCD panel to release the keyboard retaining tabs Be careful not to damage the LCD panel 11 Carefully rotate the keyboard toward you so it lies keys down on top of your notebook Be careful not to damage the LCD panel Screw Screw ...

Page 35: ... twisted The EZ Point cable is correctly oriented if the blue side is up 15 Make sure the black keyboard connector clip and optional EZ Point clip are fully raised insert the cables into the connectors then lower the black connector clips back to lock the connectors in place 16 Rotate the keyboard toward the LCD panel until the keyboard is almost face up 17 Insert the tabs on the front edge of the...

Page 36: ...9 Reinstall the keyboard cover by following the instructions in Replacing the keyboard cover on page 26 20 Turn the notebook over so the bottom is facing up 21 Replace the screws removed in Step 8 22 Replace the wireless cover then tighten the screw 23 Replace the memory bay cover then tighten the six screws Tips Tricks The screw hole is marked with a K 24 Replace the keyboard screw 25 Reassemble ...

Page 37: ... 2 Remove the keyboard cover by following the instructions in Replacing the keyboard cover on page 26 Tips Tricks You do not need to unplug the keyboard from the notebook 3 Open the keyboard compartment by following the instructions in Replacing the keyboard on page 28 4 Locate the old battery on the system board Flat blade driver Scribe or non marring tool OR Phillips 0 screwdriver 1 3 black keyb...

Page 38: ...CMOS battery connector from the system board Be careful not to touch or damage any other components Important Use only CMOS batteries designed for your Gateway notebook The non conductive sleeve and wires are not reusable 6 Plug the new battery into the system board 7 Reassemble the notebook ...

Page 39: ... from the IEEE 802 11 wireless card by following the instructions in Replacing the IEEE 802 11 wireless card on page 18 3 Remove the keyboard cover by following the instructions in Replacing the keyboard cover on page 26 Tips Tricks You do not need to unplug the keyboard from the notebook 4 Open the keyboard compartment by following the instructions in Replacing the keyboard on page 28 Flat blade ...

Page 40: ...tor not the cable 6 Lift up on the video cable retaining clips slightly then slide the video cable from under the clips 7 Taking care to note the cable routing and positions as they are installed from Gateway pull the antenna wires out from under the system board then slide the wires from under the retaining clips Retaining clip Retaining clip ...

Page 41: ...hinge screws that secure the LCD panel to the notebook 9 Lift the LCD panel assembly away from the notebook The LCD panel assembly is now completely detached from the notebook 10 Place the new LCD panel assembly onto the notebook then replace the four hinge screws Screws ...

Page 42: ... board and into the wireless card area 12 Slide the LCD video cable under the retaining clips then plug the LCD video connector into the notebook 13 Close the keyboard compartment by following the instructions in Replacing the keyboard on page 28 14 Reconnect the antenna to the IEEE 802 11 wireless card 15 Reassemble the notebook ...

Page 43: ...o replace the LCD panel inverter 1 Complete the steps in Preparing the notebook on page 5 2 Open the LCD panel to the fully open position 3 Remove the six rubber inserts from the front of the LCD panel assembly Flat blade driver Scribe or non marring tool OR Phillips 0 screwdriver 6 chrome LCD panel assembly 2 chrome bracket Rubber inserts Rubber inserts ...

Page 44: ...Replacing Gateway Notebook Components www gateway com 40 4 Remove the six screws from the front of the LCD panel assembly 5 Carefully separate the front and back of the LCD panel assembly Screws Screws ...

Page 45: ...cket to the LCD panel assembly then remove the bracket 7 Unplug both cables from the inverter 8 Remove the old inverter then insert the new one 9 Connect the cables to the new inverter 10 Replace the bracket then replace the two screws removed in Step 6 11 Reassemble the notebook Screw Screw ...

Page 46: ...ing the IEEE 802 11 wireless card on page 18 3 Remove the keyboard cover by following the instructions in Replacing the keyboard cover on page 26 Tips Tricks You do not need to unplug the keyboard from the notebook 4 Open the keyboard compartment by following the instructions in Replacing the keyboard on page 28 5 Remove the LCD panel by following the instructions in Replacing the LCD panel assemb...

Page 47: ...or LCD panel assembly lid www gateway com 43 6 Remove the six rubber inserts from the front of the LCD panel assembly 7 Remove the six screws from the front of the LCD panel assembly Rubber inserts Rubber inserts Screws Screws ...

Page 48: ...eway Notebook Components www gateway com 44 8 Carefully separate the front and back of the LCD panel assembly 9 Remove the two screws holding the bracket to the LCD panel assembly then remove the bracket Screw Screw ...

Page 49: ... panel or LCD panel assembly lid www gateway com 45 10 Remove the six screws connecting the LCD panel to the LCD panel assembly 11 Remove the LCD panel from the LCD panel assembly lid Screw Screw Screw Screw Screw Screw ...

Page 50: ...the new LCD panel 13 Place the new LCD panel into the existing LCD panel assembly lid OR Place the existing LCD panel into the new LCD panel assembly lid 14 Replace the six screws removed in Step 10 15 Replace the bracket then replace the two screws removed in Step 9 16 Press the two halves of the LCD panel front and back together in several places until they click in place You should find no loos...

Page 51: ...Replacing the LCD panel or LCD panel assembly lid www gateway com 47 17 Replace the six LCD panel assembly screws 18 Replace the six rubber inserts 19 Reassemble the notebook ...

Page 52: ...E 802 11 wireless networking built in unplug the antenna from the IEEE 802 11 wireless card by following the instructions in Replacing the IEEE 802 11 wireless card on page 18 4 Remove the hard drive kit by following the instructions in Replacing the hard drive kit on page 23 5 Remove the keyboard cover by following the instructions in Replacing the keyboard cover on page 26 Flat blade driver Scri...

Page 53: ...ng the keyboard on page 28 7 Remove the LCD panel by following the instructions in Replacing the LCD panel assembly on page 35 8 Lift the black touchpad connector clip then remove the cable Be careful not to touch or damage any other components 9 Remove the four screws from the top of the palm rest Screws ...

Page 54: ...e the 17 screws shown in the following picture Note the location of the six short screws 11 Lift the palm rest assembly completely from the notebook 12 Place the new palm rest assembly onto the notebook then snap the assembly into place 13 Replace all of the palm rest screws 14 Reassemble the notebook Screws Screws ...

Page 55: ...tworking built in unplug the antenna from the IEEE 802 11 wireless card by following the instructions in Replacing the IEEE 802 11 wireless card on page 18 4 Remove the hard drive kit by following the instructions in Replacing the hard drive kit on page 23 5 Remove the keyboard cover by following the instructions in Replacing the keyboard cover on page 26 Flat blade driver Scribe or non marring to...

Page 56: ...e keyboard on page 28 7 Remove the LCD panel by following the instructions in Replacing the LCD panel assembly on page 35 8 Remove the palm rest by following the instructions in Replacing the palm rest on page 48 9 Remove the two screws that secure the modem to the system board 10 Lift the modem from the system board Screws ...

Page 57: ...dem www gateway com 53 11 Unplug the modem cable from the old modem and plug it into the new modem 12 Install the new modem onto the system board 13 Replace the modem screws removed in Step 9 14 Reassemble the notebook ...

Page 58: ...wireless networking built in unplug the antenna from the IEEE 802 11 wireless card by following the instructions in Replacing the IEEE 802 11 wireless card on page 18 4 Remove the hard drive kit by following the instructions in Replacing the hard drive kit on page 23 5 Remove the keyboard cover by following the instructions in Replacing the keyboard cover on page 26 Flat blade driver Scribe or non...

Page 59: ...n Replacing the LCD panel assembly on page 35 8 Remove the palm rest by following the instructions in Replacing the palm rest on page 48 9 Remove the two screws that secure the TPM module to the system board 10 Lift the TPM module from the system board 11 Install the new TPM module onto the system board 12 Replace the TPM module screws removed in Step 9 13 Reassemble the notebook Screws ...

Page 60: ...has IEEE 802 11 wireless networking built in unplug the antenna from the IEEE 802 11 wireless card by following the instructions in Replacing the IEEE 802 11 wireless card on page 18 4 Remove the hard drive kit by following the instructions in Replacing the hard drive kit on page 23 5 Remove the keyboard cover by following the instructions in Replacing the keyboard cover on page 26 Flat blade driv...

Page 61: ...structions in Replacing the LCD panel assembly on page 35 8 Remove the palm rest by following the instructions in Replacing the palm rest on page 48 9 Disconnect the Bluetooth cable from the system board then slide the Bluetooth module from the notebook 10 Slide the new Bluetooth module into the notebook 11 Connect the Bluetooth cable to the system board 12 Reassemble the notebook ...

Page 62: ...sk X 23 7762 thermal grease Screws removed during this task Flat blade driver Scribe or non marring tool OR Phillips 0 screwdriver 2 black keyboard cover 4 chrome LCD panel hinges 2 black hard drive kit 1 black module 2 chrome modem 1 chrome wireless card optional 4 black system board 4 black palm rest top 17 black palm rest bottom 1 3 black keyboard 2 chrome TPM module ...

Page 63: ... hard drive kit by following the instructions in Replacing the hard drive kit on page 23 8 Remove the keyboard cover by following the instructions in Replacing the keyboard cover on page 26 9 Remove the keyboard by following the instructions in Replacing the keyboard on page 28 10 Remove the LCD panel by following the instructions in Replacing the LCD panel assembly on page 35 11 Remove the palm r...

Page 64: ...Gateway Notebook Components www gateway com 60 15 Disconnect the speakers and the Bluetooth card 16 Remove the four screws that secure the system board to the notebook Speaker connector Bluetooth connector Screws ...

Page 65: ...urn the system board over and disconnect the external video board from the old system board and connect it to the new system board 18 Install the new system board into your notebook replacing the screws you removed in Step 16 19 Reassemble the notebook ...

Page 66: ...k X 23 7762 thermal grease Screws removed during this task Flat blade driver Scribe or non marring tool OR Phillips 0 screwdriver 5 0 mm hex nutdriver 2 black keyboard cover 4 chrome LCD panel hinges 2 black hard drive kit 1 black module 4 black system board 2chromehexnut VGAconnector 2 black external video board 4 black palm rest top 17 black palm rest bottom 1 3 black keyboard ...

Page 67: ...instructions in Replacing the IEEE 802 11 wireless card on page 18 5 Remove the hard drive kit by following the instructions in Replacing the hard drive kit on page 23 6 Remove the keyboard cover by following the instructions in Replacing the keyboard cover on page 26 7 Remove the keyboard by following the instructions in Replacing the keyboard on page 28 8 Remove the LCD panel by following the in...

Page 68: ...new external video board into your notebook replacing the screws removed in Step 12 15 Reassemble the notebook Copyright 2006 Gateway Inc All rights reserved Gateway Gateway Country the Gateway stylized logo and the black and white spot design are trademarks or registered trademarks of Gateway Inc in the United States and other countries All other brands and product names are trademarks or registe...

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