Gateway NE46R, Quick Start Manual

Recovery -  

13

to the same state as when you purchased it, while giving you an option to 
retain all settings and personal data for later retrieval.
To recover your system:
1. Perform minor fixes.

If only one or two items of software or hardware have stopped working 
correctly, the problem may be solved by reinstalling the software or the 
device drivers.  
To recover software and drivers that were pre-installed at the factory, see 
“

Recovering pre-installed software and drivers

” on page 13.  

For instructions on reinstalling software and drivers that were not pre-
installed, see that product’s documentation or technical support Web 
site.

2. Revert to a previous system condition.

If reinstalling software or drivers does not help, then the problem may be 
solved by returning your system to a previous state when everything was 
working correctly.  
For instructions, see “

Returning to a previous system condition

” on page 

14.

3. Reset your system to its factory condition.

If nothing else has solved the problem and you want to reset your system 
to factory condition, see “

Returning your system to its factory condition

” 

on page 14.

Types of recovery

Recovering pre-installed software and drivers

As a troubleshooting step, you may need to reinstall the software and 
device drivers that came pre-installed on your computer from the factory. 
You can recover using either your hard drive or the backup you have 
created.
• New software - If you need to recover software that did not come pre-

installed on your computer, you need to follow that software’s 
installation instructions. 

• New device drivers - If you need to recover device drivers that did not 

come pre-installed on your computer, follow the instructions provided 
with the device.

To recover your pre-installed software and drivers:

1. Click on 

Start

> 

All Programs

 > 

Gateway

, then click on 

Gateway 

Recovery Management

. 

Gateway Recovery Management

 opens.

- OR -
If you are recovering from your 

driver and application recovery

 backup, 

insert it into the disc drive, then go to Step 3 after the 

Gateway Application 

Recovery

 main menu opens.