Gateway Profile 4, Service Manual

Page 1: ...Gateway Profile 4 Customizing Troubleshooting service guide...

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Page 3: ...computer 4 Replacing drives 4 Replacing the diskette drive 5 Replacing the optical drive 12 Replacing the hard drive 17 Replacing the Mini PCI card 23 Installing or replacing DIMM memory 31 Replacing...

Page 4: ...ii 09561 book Page ii Wednesday October 29 2003 6 43 PM...

Page 5: ...tory notices see your Gateway user s guide If you have suggestions regarding the content of this guide send an e mail with the subject Service Guide Comments to channel services gateway com 2003 Gatew...

Page 6: ...Thank you for purchasing this Factory Service Manual CD DVD from servicemanuals4u com Please check out our eBay auctions for more great deals on Factory Service Manuals servicemanuals4u...

Page 7: ...ee from clutter and dust that may damage components Use a magnetized screwdriver for removing screws As you remove components and screws lay them toward the back of your work surface behind your compu...

Page 8: ...rpeted floors plastic and packing foam Remove components from their antistatic bags only when you are ready to use them Do not lay components on the outside of antistatic bags because only the inside...

Page 9: ...Press the power button to drain any residual power from your computer Replacing drives Use the procedures in this section to replace the Diskette drive Optical drive Hard drive Tools you need to compl...

Page 10: ...ptical drive To replace the diskette drive 1 Turn off the computer and prepare it by following the instructions in Preparing your computer on page 4 2 Remove the two retaining screws located on either...

Page 11: ...gateway com 3 Slide the drive pack forward then down 4 Disconnect the two drive cables from the drive adapter card Note the location and orientation of each cable You will reconnect these cables later...

Page 12: ...7 Replacing drives www gateway com 5 Disconnect the diskette drive cable from the ZIF connector on the drive adapter card 09561 book Page 7 Wednesday October 29 2003 6 43 PM...

Page 13: ...Replacing Components in Your Gateway Profile 4 www gateway com 6 Remove the four screws that secure the diskette drive to the drive pack Screws Screws 09561 book Page 8 Wednesday October 29 2003 6 43...

Page 14: ...Replacing drives www gateway com 7 Remove the old diskette drive 8 Insert the new diskette drive and secure it with the four screws removed in Step 6 09561 book Page 9 Wednesday October 29 2003 6 43 P...

Page 15: ...in the ZIF connector 10 Connect the drive cables to the drive adapter card on the drive pack using the notes you made in Step 4 The drive cables and connectors are keyed which means that they can only...

Page 16: ...bs on the drive pack with the notches on the drive bay then slide the drive pack back until it is flush with the front of the case 13 Secure the drive pack with the two screws removed in Step 2 Tabs 0...

Page 17: ...The optical drive may be a CD DVD or recordable drive To replace the optical drive 1 Turn off the computer and prepare it by following the instructions in Preparing your computer on page 4 2 Remove t...

Page 18: ...lide the drive pack forward then down 4 Disconnect the two drive cables from the drive adapter card Note the location and orientation of each cable You will reconnect these cables later 09561 book Pag...

Page 19: ...nents in Your Gateway Profile 4 www gateway com 5 Remove the four screws that secure the optical drive to the drive pack Screw Screw Screw Screw Right Side Left Side 09561 book Page 14 Wednesday Octob...

Page 20: ...rive and secure it with the four screws removed in Step 5 8 Connect the drive cables to the drive adapter card on the drive pack using the notes you made in Step 4 The drive cables and connectors are...

Page 21: ...into the top of the drive bay 10 Align the tabs on the drive pack with the notches on the drive bay then slide the drive pack back until it is flush with the front of the case 11 Secure the drive pack...

Page 22: ...g the instructions in Preparing your computer on page 4 2 Remove the two screws that secure the access panel to the back of the computer case Tips Tricks For more stability place your computer face do...

Page 23: ...ith your hands positioned on each side of the case swing the access panel up and away from the case and set the access panel aside 4 Unsnap the two hard drive cage tabs 5 Remove the hard drive cage fr...

Page 24: ...ng drives www gateway com 6 Disconnect the drive cable and power cable Note the location and orientation of each cable You will reconnect these cables later 09561 book Page 19 Wednesday October 29 200...

Page 25: ...g Components in Your Gateway Profile 4 www gateway com 7 Remove the four screws that secure the drive to the hard drive cage 8 Remove the drive Screws Screws 09561 book Page 20 Wednesday October 29 20...

Page 26: ...drive cage and secure it with the four screws removed in Step 7 11 Connect the drive cable and power cable to the drive using the notes you made in Step 6 12 Align the single hard drive cage tab into...

Page 27: ...ables are arranged inside the case so they will not be pinched when you close the case 14 Align the access panel tabs into the case notches 15 Swing the access panel down into place and secure it with...

Page 28: ...move the existing card Tools you need to complete this task Warning Replace the Mini PCI card with only Gateway approved cards Tips Tricks For more stability place your computer face down to perform t...

Page 29: ...ace the Mini PCI card 1 Turn off the computer and prepare it by following the instructions in Preparing your computer on page 4 2 Remove the two screws that secure the access panel to the back of the...

Page 30: ...ateway com 3 With your hands positioned on each side of the case swing the access panel up and away from the case and set the access panel aside 4 Unsnap the two hard drive cage tabs 09561 book Page 2...

Page 31: ...om 5 Remove the hard drive cage from your computer 6 Disconnect the drive cable and power cable and set the drive cage aside Note the location and orientation of each cable You will reconnect these ca...

Page 32: ...Mini PCI card www gateway com 7 Press outward on both of the retaining clips holding the Mini PCI card until the card tips up at an angle 8 Remove the Mini PC card 09561 book Page 27 Wednesday October...

Page 33: ...Replacing Components in Your Gateway Profile 4 www gateway com 9 Remove the cable from the Mini PCI card 10 Connect the cable to the new Mini PCI card 09561 book Page 28 Wednesday October 29 2003 6 43...

Page 34: ...the retaining clips will snap into place 12 Connect the drive cable and power cable to the hard drive using the notes you made in Step 6 13 Align the single hard drive cage tab into the case notch th...

Page 35: ...ables are arranged inside the case so they will not be pinched when you close the case 15 Align the access panel tabs into the case notches 16 Swing the access panel down into place and secure it with...

Page 36: ...omplete this task Important Use only DDR266 DIMM memory Tips Tricks For more stability place your computer face down to perform this procedure Avoid scratching the computer display by placing it on a...

Page 37: ...or replace DIMM memory 1 Turn off the computer and prepare it by following the instructions in Preparing your computer on page 4 2 Remove the two screws that secure the access panel to the back of th...

Page 38: ...nds positioned on each side of the case swing the access panel up and away from the case and set the access panel aside 4 Find the memory module banks sometimes called add in slots on your system boar...

Page 39: ...the plastic tabs away from the sides of the memory module bank 6 Align the notch on the new memory module with the notch on the memory module bank and press firmly into the bank The tabs on the sides...

Page 40: ...top appears 12 In Windows XP click Start Control Panel then click Performance and Maintenance if in Category View Click Double click System The amount of memory in your computer is shown at the bottom...

Page 41: ...ls you need to complete this task Tips Tricks For more stability place your computer face down to perform this procedure Avoid scratching the computer display by placing it on a towel or other non abr...

Page 42: ...n 1 Turn off the computer and prepare it by following the instructions in Preparing your computer on page 4 2 Remove the two screws that secure the access panel to the back of the computer case Screws...

Page 43: ...m 3 With your hands positioned on each side of the case swing the access panel up and away from the case and set the access panel aside 4 Remove the four screws that secure the fan to the heatsink Scr...

Page 44: ...Replacing the fan www gateway com 5 Disconnect the fan power cable Note the location and orientation of the cable You will reconnect this cable later 09561 book Page 39 Wednesday October 29 2003 6 43...

Page 45: ...cing Components in Your Gateway Profile 4 www gateway com 6 Remove the old fan 7 Secure the new fan to the heatsink with the four screws removed in Step 4 09561 book Page 40 Wednesday October 29 2003...

Page 46: ...of the internal cables are arranged inside the case so they will not be pinched when you close the case 10 Align the access panel tabs into the case notches 11 Swing the access panel down into place...

Page 47: ...you need to complete this task To replace the LCD panel 1 Turn off the computer and prepare it by following the instructions in Preparing your computer on page 4 2 Lay the computer down on its back P...

Page 48: ...Work your fingers between the LCD glass and the bezel not underneath the outside of the bezel 4 Continue to work your fingers around each side of the screen while carefully prying the plastic tabs on...

Page 49: ...the LCD panel to the case 6 Carefully tilt the bottom of the LCD panel slightly away from the case to access the cables behind the panel Warning Be careful while handling the LCD panel and do not tou...

Page 50: ...r board closest to you nearest the open side of the tilted LCD panel 8 Tilt the LCD panel up further and unplug the other cable from the inverter board then unplug the scaler board connector from the...

Page 51: ...d the LCD panel If you have difficulty pressing the LCD panel back into place first press the top of the panel into place then press the bottom forward and down 15 Attach the LCD panel with the four s...

Page 52: ...17 Align the plastic bezel s tabs with the tab slots on the computer then firmly press the bezel into place Make sure all four edges are correctly attached and that the bezel has a tight fit 09561 boo...

Page 53: ...it by following the instructions in Preparing your computer on page 4 2 Lay the computer down on its back 3 Starting at the bottom center of the LCD panel bezel carefully work your fingers under the...

Page 54: ...k your fingers around each side of the screen while carefully prying the plastic tabs on the bezel away from the LCD panel Warning Avoid excessively twisting or bending the bezel because the bezel s p...

Page 55: ...the LCD panel to the case 6 Carefully tilt the bottom of the LCD panel slightly away from the case to access the cables behind the panel Warning Be careful while handling the LCD panel and do not tou...

Page 56: ...nearest the open side of the tilted LCD panel 8 Tilt the LCD panel up further and unplug the other cable from the inverter board then unplug the scaler board connector from the LCD panel 9 Remove the...

Page 57: ...52 Replacing Components in Your Gateway Profile 4 www gateway com 10 Remove the two mounting screws on the inverter board Screw Screw 09561 book Page 52 Wednesday October 29 2003 6 43 PM...

Page 58: ...14 Hold the new inverter board by its edges and align it with the screw holes on the computer then attach the two screws to the new board 15 Place the LCD panel back onto the computer 16 Reattach the...

Page 59: ...l If you have difficulty pressing the LCD panel back into place first press the top of the panel into place then press the bottom forward and down 20 Attach the LCD panel with the four screws then set...

Page 60: ...ay com 22 Align the plastic bezel s tabs with the tab slots on the computer then firmly press the bezel into place Make sure all four edges are correctly attached and that the bezel has a tight fit 09...

Page 61: ...board 1 Turn off the computer and prepare it by following the instructions in Preparing your computer on page 4 2 Remove the two retaining screws located on either side of the Microsoft Certificate of...

Page 62: ...drive pack forward then down 4 Disconnect the two drive cables from the drive adapter card and set the drive pack aside Note the location and orientation of each cable You will reconnect these cables...

Page 63: ...e the two screws that secure the access panel to the back of the computer case 6 With your hands positioned on each side of the case swing the access panel up and away from the case and set the access...

Page 64: ...59 Replacing the system board www gateway com 7 Unsnap the two hard drive cage tabs 8 Remove the hard drive cage from your computer 09561 book Page 59 Wednesday October 29 2003 6 43 PM...

Page 65: ...n Your Gateway Profile 4 www gateway com 9 Disconnect the drive cable and power cable Note the location and orientation of each cable You will reconnect these cables later 09561 book Page 60 Wednesday...

Page 66: ...s the PC Card eject button so the eject button is extended 11 Pull off the rubber eject button cover then push the PC Card eject button back in so it is flush with the system case PC Card eject button...

Page 67: ...62 Replacing Components in Your Gateway Profile 4 www gateway com 12 Disconnect the modem cable from the case cover 09561 book Page 62 Wednesday October 29 2003 6 43 PM...

Page 68: ...cing the system board www gateway com 13 Disconnect the fan power cable Note the location and orientation of the cable You will reconnect this cable later 09561 book Page 63 Wednesday October 29 2003...

Page 69: ...64 Replacing Components in Your Gateway Profile 4 www gateway com 14 Remove the four heatsink screws Screws Screws 09561 book Page 64 Wednesday October 29 2003 6 43 PM...

Page 70: ...oard www gateway com 15 Gently move the heat sink side to side to make sure that the seal on the processor is loosened then swing the heatsink up and away from the computer 09561 book Page 65 Wednesda...

Page 71: ...e 4 www gateway com 16 Remove the six back case cover screws 17 Place your computer face down Avoid scratching the computer display by placing it on a towel or other non abrasive surface Screws 09561...

Page 72: ...18 Use a flat blade screwdriver to push out the four side screw caps from inside the case then use the screwdriver to remove the screw caps two on each side of the case Screw caps Screw caps 09561 bo...

Page 73: ...Components in Your Gateway Profile 4 www gateway com 19 Use a Philips screwdriver to remove the four case cover side screws two on each side of the case Screws 09561 book Page 68 Wednesday October 29...

Page 74: ...h up slightly on the stand so you can release the two case retaining tabs on the bottom of the computer 21 Press in on the case cover to release the six case retaining tabs Bottom case retaining tabs...

Page 75: ...70 Replacing Components in Your Gateway Profile 4 www gateway com 22 Lift the case cover straight up then set it aside 09561 book Page 70 Wednesday October 29 2003 6 43 PM...

Page 76: ...board Disconnect the speaker and headphone microphone jack cables from the audio card Note the location and orientation of each cable You will reconnect these cables later Hard drive cable Power cabl...

Page 77: ...Gateway Profile 4 www gateway com 24 Remove the five screws holding the hard drive suspension plate to the system board then remove the plate Hard drive suspension plate Screws 09561 book Page 72 Wed...

Page 78: ...e system board www gateway com 25 Remove the two screws holding the card retention plate to the computer chassis then remove the plate Screws Card retention plate 09561 book Page 73 Wednesday October...

Page 79: ...oard 27 Remove the two gray card brackets 28 Remove the three cards from the system board Note each card s location and orientation You will reinstall these cards later You can slightly seesaw the car...

Page 80: ...ower diskette drive and optical drive cables from the system board Note the location and orientation of each cable You will reconnect these cables later Diskette drive cable LCD video cable LCD power...

Page 81: ...76 Replacing Components in Your Gateway Profile 4 www gateway com 30 Remove the five additional system board retaining screws Screws Screws 09561 book Page 76 Wednesday October 29 2003 6 43 PM...

Page 82: ...system board www gateway com 31 Lift the system board away from the computer 32 Secure the new system board to the computer with the five screws removed in Step 30 09561 book Page 77 Wednesday October...

Page 83: ...ith the three screws removed in Step 26 35 Insert the three cards into the slots using the notes you made in Step 28 You can slightly seesaw the card end to end as you insert it into the slot but do n...

Page 84: ...ed in Step 24 38 Connect the hard drive power and LED cables to the system board then connect the speaker and headphone microphone jack cable to the audio card using the notes you made in Step 23 Hard...

Page 85: ...e cover making sure that the case retaining tabs snap into place 40 Replace the four side screws and screw caps removed in Step 18 and Step 19 41 Replace the six back case cover screws removed in Step...

Page 86: ...em board and swing the heatsink back into place then secure the heatsink with the four screws removed in Step 14 44 Connect the fan power cable 45 Connect the drive cable and power cable to the hard d...

Page 87: ...then swing the hard drive cage down until the two hard drive cage tabs on the other side snap into place 47 Make sure that all of the internal cables are arranged inside the case so they will not be p...

Page 88: ...tep 5 51 Return the computer to the upright position 52 Connect the drive cables to the drive adapter card on the drive pack using the notes you made in Step 4 The drive cables and connectors are keye...

Page 89: ...54 Align the tabs on the drive pack with the notches on the drive bay then slide the drive pack back until it is flush with the front of the case 55 Secure the drive pack with the two screws removed i...

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