Gateway Profile 6, User Manual

Page 1: ...USER GUIDE Gateway Profile 6 Version12 Front fm Page a Monday April 17 2006 10 17 AM...

Page 2: ...Version12 Front fm Page b Monday April 17 2006 10 17 AM...

Page 3: ...dia keyboard features 11 Using the mouse 12 Connecting the dial up modem 13 Connecting to a cable or DSL modem or to a wired Ethernet network 14 Installing a printer scanner or other device 14 Chapter...

Page 4: ...ically retry sending a fax 41 Canceling a fax 41 Automatically canceling a fax 42 Receiving and viewing a fax 42 Chapter 6 Using Your Computer Hardware 43 Using the diskette drive 44 Using the CD or D...

Page 5: ...hanging the colors on your Windows desktop 80 Changing the desktop background 81 Selecting a screen saver 81 Adjusting monitor settings 83 Monitor buttons 83 On screen display options 84 Using the ext...

Page 6: ...s and applications recovery discs 117 Copying drivers and applications recovery files to a network 119 Creating discs from recovery files on a network 120 Recovering your system 120 Recovering specifi...

Page 7: ...s 142 Ethernet 143 File management 143 Hard drive 144 Internet 144 Keyboard 145 Memory 146 Memory card reader 146 Modem cable or DSL 146 Modem dial up 146 Mouse 149 Networks 149 Passwords 149 Power 14...

Page 8: ...Contents www gateway com vi 8511456 book Page vi Monday April 17 2006 9 59 AM...

Page 9: ...CHAPTER 1 1 GettingHelp Using the Gateway Web site Using Help and Support Using online help Finding the Microsoft Certificate of Authenticity 8511456 book Page 1 Monday April 17 2006 9 59 AM...

Page 10: ...od operating condition Gateway stands behind our value proposition to our customers to provide best of class service and support in addition to high quality brand name components at affordable prices...

Page 11: ...rd in the Search box located at the top of any Help and Support screen then click the arrow button For each search you receive the following search result types Suggested Topics These topics are locat...

Page 12: ...an search for information by viewing the help contents checking the index searching for a topic or keyword or browsing through the online help Finding the Microsoft Certificate of Authenticity The Mic...

Page 13: ...ng off your computer Restarting your computer Using the keyboard Using the mouse Connecting the dial up modem Connecting to a cable or DSL modem or to a wired Ethernet network Installing a printer sca...

Page 14: ...creen and light shining directly into your eyes Reduce glare by installing shades or curtains on windows and by installing a glare screen filter on your monitor Use soft indirect lighting in your work...

Page 15: ...o it supports the lower curve of your spine You can use a pillow or cushion to provide extra back support Setting up your computer and computer accessories Set up the monitor so the top is no higher t...

Page 16: ...uter normally Starting your computer To start your computer 1 Connect the cables to your computer according to the setup poster 2 Press the power button on your computer Important Your computer has a...

Page 17: ...respond to keyboard or mouse input you may have to close programs that are not responding If closing unresponsive programs does not restore your computer to normal operation you may have to restart re...

Page 18: ...rnet home page search or e mail programs Audio playback buttons Press these buttons to play your audio files and to adjust the volume Navigation keys Press these keys to move the cursor to the beginni...

Page 19: ...the calculator program Audio playback buttons Press these buttons to play your audio files and to adjust the volume Indicators Show if your NUM LOCK CAPS LOCK or SCROLL LOCK keys are activated Press t...

Page 20: ...mouse As you move the mouse the pointer arrow on the display moves in the same direction You can use the left and right buttons on the mouse to select objects on the display You can use the scroll wh...

Page 21: ...mouse around on the mouse pad If you run out of space on your mouse pad and need to move the pointer farther pick up the mouse set it down in the middle of the mouse pad then continue moving the mous...

Page 22: ...or more of the following ports IEEE 1394 also known as Firewire or i Link Universal Serial Bus USB serial and parallel You use these ports to connect peripheral devices such as printers scanners and...

Page 23: ...CHAPTER 3 15 UsingWindows XP Using the Windows desktop Working with files and folders Searching for files Working with documents Shortcuts 8511456 book Page 15 Monday April 17 2006 9 59 AM...

Page 24: ...ther buttons on the taskbar represent programs that are running Click a program s button on the taskbar to open the program s window The Start button provides access to programs files help for Windows...

Page 25: ...r over any menu item that has an arrow next to it another menu called a submenu opens and reveals related files programs or commands 3 Click a file or program to open it Adding icons to the desktop He...

Page 26: ...wn menus icons and controls Most windows include these items Window item Description The title bar is the horizontal bar at the top of a window that shows the window title Clicking the minimize button...

Page 27: ...phrase files and folders in the Search box then click the arrow Drives are like file cabinets because they hold files and folders A computer almost always has more than one drive Each drive has a let...

Page 28: ...reated 5 Type a name for the folder then press ENTER The new folder name appears by the folder icon For information about renaming folders see Shortcuts on page 28 Copying and moving files and folders...

Page 29: ...desktop 3 Click Cut on the pop up menu 4 Open the destination folder 5 With the pointer inside the destination folder right click 6 Click Paste The file or folder you moved appears in its new location...

Page 30: ...se emptying Recycle Bin in the Search box then click the arrow 1 Double click the Recycle Bin icon on the desktop The Recycle Bin window opens 2 Click File then click Empty Recycle Bin Windows asks yo...

Page 31: ...ers 2 If you want to search by file or folder name type in all or part of the file or folder name in the name box in the left pane of the window If you type all of the name Search will list all files...

Page 32: ...y have many levels usually many more levels than a file cabinet in fact So you usually will have to search through levels of folders to find the file or folder that you need This is called browsing To...

Page 33: ...document using Microsoft WordPad Similar procedures apply to other programs such as WordPerfect Microsoft Word and Microsoft Excel For more information about using a program click Help on its menu ba...

Page 34: ...ou need to save it if you want to use it later To save a document 1 Click File then click Save The Save As dialog box opens 2 Click the arrow button to open the Save in list then click the folder wher...

Page 35: ...rs listed below the Look in list 4 Double click the document file name The document opens Printing a document Help Support For more information about printing documents click Start then click Help and...

Page 36: ...t or graphic Click inside the folder or window where you want to paste the object then press CTRL V Select multiple items in a list or window Click the first item press and hold down the CTRL key then...

Page 37: ...CHAPTER 4 29 Using the Internet Learning about the Internet Setting up an Internet account Using the World Wide Web Using e mail 8511456 book Page 29 Monday April 17 2006 9 59 AM...

Page 38: ...hone modem Cable andDSLmodems connect to your computer through an Ethernet jack and provide a faster connection speed than a standard telephone modem An Internet service provider a company that provid...

Page 39: ...ered an always connected service With this type of service your cost is the same regardless of the amount of time you use your Internet connection Accessing your Internet account Help Support For gene...

Page 40: ...al Resource Locator in the browser address bar for example www gateway com then click GO on the browser address bar OR On the current Web page click a link to a Web site Help Support For more informat...

Page 41: ...he time that it takes to transfer the file to your computer depends on file size and Internet conditions 6 Open the folder that you created Help Support For more information about downloading files cl...

Page 42: ...er the Internet to the e mail address you specified Checking your e mail Help Support For general information about using e mail click Start then click Help and Support Type the keyword e mailinthe Se...

Page 43: ...CHAPTER 5 35 Sending and Receiving Faxes Installing and configuring Microsoft Fax Sending a fax Receiving and viewing a fax 8511456 book Page 35 Monday April 17 2006 9 59 AM...

Page 44: ...ing and receiving faxes Installing Fax Microsoft Fax lets you send and receive faxes using your dial up modem When Windows was originally installed on your computer Fax may not have been installed To...

Page 45: ...art All Programs Accessories Communications Fax then click Fax Console The Fax Configuration Wizard opens 2 On the Welcome to Fax Configuration Wizard screen click Next The Sender Information screen o...

Page 46: ...for your telephone number 8 Click Next 9 If you set up your computer to receive faxes type the receiving fax identifier information then click Next This identifier information is required by law and c...

Page 47: ...ate and time sent If you want to include text that always appears on your cover page suchas a letterhead or address draw a box using the text box tool type your text inside of it then move the box to...

Page 48: ...Next The Schedule screen opens 10 Select when you want to send the fax and a priority for the fax then click Next The Completing the Send Fax Wizard screen opens 11 Click Finish 12 If the Windows Sec...

Page 49: ...anel The Control Panel window opens 2 If your Control Panel is in Category View click Printers and Other Hardware Click View installed printers or fax printers The Printers and Faxes window opens OR I...

Page 50: ...k the Printersand Faxes icon The Printers and Faxes window opens 3 Right click Fax then click Properties The Fax Properties dialog box opens 4 Click the Devices tab then click Properties The Modem dia...

Page 51: ...gYourComputerHardware Using the diskette drive Using the CD or DVD drive Using the memory card reader Using a second monitor Installing an uninterruptible power supply 8511456 book Page 43 Monday Apri...

Page 52: ...drive activity indicator a small LED is off then press the diskette eject button Using the CD or DVD drive You can use your computer to enjoy a wide variety of multimedia features Identifying drive ty...

Page 53: ...discs DVD R RW drive Installing programs playing audio CDs playing DVDs accessing data and recording video and data to CDs and DVD R DVD RW DVD R and DVD RW discs Double layer DVD RW Installing progra...

Page 54: ...ollowing card types Each slot is assigned a different drive letter for example the E and F drives so data can be transferred from one memory card type to another Activity indicator Card Type Slot Inse...

Page 55: ...ard reader access indicator to stop blinking then pull the memory card out of the slot Using a second monitor Important The dialog boxes shown in this section are for demonstrative purposes only and m...

Page 56: ...erformance and Maintenance Power Options UPS Select Help Support For more information about setting up an uninterruptible power supply see the UPS documentation or click Start then click Help and Supp...

Page 57: ...3 Click the UPS tab 4 Click Select The UPS Selection dialog box opens 5 Click the manufacturer and model of the UPS device then click the serial port where the UPS device is attached 6 Click Finish th...

Page 58: ...CHAPTER 6 Using Your Computer Hardware www gateway com 50 8511456 book Page 50 Monday April 17 2006 9 59 AM...

Page 59: ...e audio jacks Playing music and movies Creating audio files and music libraries Creating and editing videos Creating music CDs and video DVDs Creating and copying data CDs and DVDs Using advanced mult...

Page 60: ...all volume using hardware controls Press the volume up and volume down buttons on the right side of your computer OR Use the mute and volume control buttons on the keyboard For more information see Us...

Page 61: ...device volume levels 1 Click Start then click Control Panel The Control Panel window opens If your Control Panel is in Category View click Sounds Speech and Audio Devices 2 Click Double click the Adju...

Page 62: ...a stereo in jack or a stereo out jack For more information on how each jack can be used see your Hardware Reference To use the audio jacks for something other than the default audio device you need to...

Page 63: ...k Start All Programs Accessories Entertainment then click Sound Recorder The Sound Recorder opens 2 Click File then click Open The Open dialog box opens 3 Click the file you want to play then click Op...

Page 64: ...Support For more information about playing CDs or DVDs click Start then click Help and Support Type the phrases playing CDs or playing DVDs in the Search box then click the arrow You can play CDs usi...

Page 65: ...3 If a dialog box opens with a list of CD players or DVD players click Windows Media Player Windows Media Player opens OR If a dialog box does not open with a list of CD players or DVD players click...

Page 66: ...plays To control the DVD or adjust the volume use the controls in PowerDVD Creating audio files and music libraries Creating music files Help Support For more information about making or playing an au...

Page 67: ...Click Start All Programs Accessories Entertainment then click Sound Recorder The Sound Recorder opens 3 Click record then speak into the microphone 4 When you finish recording click stop 5 Click File...

Page 68: ...nsion WMA and MP3 files end in the file extension MP3 To create WMA or MP3 files 1 Insert a music CD into your CD or DVD drive 2 If a dialog box opens with a list of CD players click Windows Media Pla...

Page 69: ...by sorting and add information to a music file You can add music tracks to your music library by Creating MP3 or WMA files When you create MP3 or WMA files from the tracks on your music CD Windows Me...

Page 70: ...lick Advanced TagEditor The Advanced Tag Editor dialog box opens 4 Enter track information such as Title Artist Album and Genre 5 Click OK The new track information appears in the Windows Media Player...

Page 71: ...ith your computer For more information about using this software including additional features not available in Windows Movie Maker see that program s online help Transferring your video to your compu...

Page 72: ...rive For information about the settings in the Video Capture Wizard click Learn more about video settings in the wizard or click Help then click Help Topics in Windows Movie Maker Editing your video A...

Page 73: ...music CDs and video DVDs Creating a music CD Important We recommend that you do not use your computer for other tasks while creating CDs or DVDs If you record copyrighted material on a CD or DVD you...

Page 74: ...ft column to add them to the playlist After all the songs are added to your list click OK 7 Click Start Burn Creating a music CD using CyberLink Power2Go To create a music CD 1 Insert a blank writable...

Page 75: ...c Disc in the left column select CD in the right column then click OK The Select a Burning Task dialog box closes 5 In the top pane browse to the folder that contains the files or folders you want to...

Page 76: ...e Burning dialog box opens and Power2Go burns the files to the CD 9 When a message tells you that the recording is complete click OK to start the LabelPrint program or click Cancel to return to Power2...

Page 77: ...column select your disc type in the right column then click OK The Select a Burning Task dialog box closes 5 Click the Add Files button The Open dialog box opens 6 Browse to the folder that contains t...

Page 78: ...figuration Information dialog box opens 12 Click the Video tab then select the television and audio format for your DVD 13 Click the Burner tab 14 If you have one DVD burner click Burn The Burning dia...

Page 79: ...eate MP3 files from these CDs and you may not be able to listen to these CDs on your computer 1 Insert a blank writable CD or DVD into your CD or DVD drive 2 If a dialog box opens click Take no action...

Page 80: ...s 5 In the top pane browse to the folder that contains the files or folders you want to burn to the CD or DVD then click to select the file or folder Press and hold the CTRL key to select multiple fil...

Page 81: ...n click Burn The Burning dialog box opens and Power2Go burns the files to the CD or DVD 9 When a message tells you that the recording is complete click OK to start the LabelPrint program or Cancel to...

Page 82: ...ve 6 Click Copy The Burning dialog box opens If you are using one drive Power2Go copies the tracks or files to your hard drive If you are using two drives Power2Go copies the tracks from the source di...

Page 83: ...mation see the Windows Media Player online help CyberLink Power2Go advanced features Power2Go includes the following disc utilities Burn Disc Image and Save Disc Image create an exact image of a disc...

Page 84: ...CHAPTER 7 Using Your Computer Software www gateway com 76 8511456 book Page 76 Monday April 17 2006 9 59 AM...

Page 85: ...izingYourComputer Adjusting the desktop display settings Adjusting monitor settings Using the extended desktop Changing the mouse settings Changing power saving settings 8511456 book Page 77 Monday Ap...

Page 86: ...pthsforoptimum appearance Forexample simplecolor drawings may appear adequately in 256 colors while color photographs need millions of colors to be displayed with optimum quality Windows letsyou choos...

Page 87: ...n the Search box then click the arrow You can increase the screen resolution to fit more icons on your desktop or you can decrease the resolution to make reading the display easier The higher the reso...

Page 88: ...Click the arrow button to open the Color scheme list click the color scheme you want then click OK The new colors appear on your desktop OR If you want to create a new color scheme as part of a deskt...

Page 89: ...hen click Stretch or Tile If the picture you chose does not cover the entire screen and you did not choose to stretch or tile the picture you can change the solid color behind the pictureby clicking t...

Page 90: ...cannot customize the screen saver you selected If you want to display the Welcome Login screen whenever you exit the screen saver click the On resume display Welcome screen check box If you want to ch...

Page 91: ...ve Press to select the video source Auto OSD active Press to open a menu or setting OSD inactive Press to automatically optimize the monitor s image position clock and phase brightness OSD active Pres...

Page 92: ...upport For more information about using an extended desktop click Start then click Help and Support Type the phrase multiple monitors in the Search box then click the arrow OSD menus OSD Menu Descript...

Page 93: ...oves the display image up and down You can also press the Auto button to configure the vertical and horizontal position automatically Clock Minimizes any vertical bars or stripes visible on the screen...

Page 94: ...Themes 2 Click Double click the Display icon The Display Properties dialog box opens 3 Right click any empty space on the desktop then click Properties The Display Properties dialog box opens 4 Click...

Page 95: ...dialog box opens 3 Click one of the tabs to change your mouse settings 4 Click OK to save changes Changing power saving settings Changing the power scheme Help Support For more information about chang...

Page 96: ...ngs click Start then click Help and Support Type the phrase power management in the Search box then click the arrow Advanced power settings let you assign different power saving modes to the power but...

Page 97: ...rol Panel window opens If your Control Panel is in Category View click Performance and Maintenance 2 Click Double click the Power Options icon The Power Options Properties dialog box opens 3 Click the...

Page 98: ...CHAPTER 8 Customizing Your Computer www gateway com 90 8511456 book Page 90 Monday April 17 2006 9 59 AM...

Page 99: ...etworkingYourComputer Introducing networking Creating an Ethernet network Testing your network Sharing resources Using the network Adding a printer to your network 8511456 book Page 91 Monday April 17...

Page 100: ...ble at three different speeds Standard Ethernet runs at 10 Mbps Fast Ethernet runs at 100 Mbps and Gigabit Ethernet runs at 1000 Mbps Most home networks are built using Standard or Fast Ethernet compo...

Page 101: ...k Important For best results all Ethernet components should be either standard Ethernet 10 Mbps Fast Ethernet 100 Mbps or 10 100 or Gigabit Ethernet 1000 Mbps or 10 100 1000 A mixture of components ra...

Page 102: ...ired drivers Making sure your broadband connection works Important If you do not have a broadband connection already installed make the necessary arrangements with your ISP Be sure to find out how soo...

Page 103: ...ocol TCP IP which is widely accepted and compatible for local area networks LANs as well as for Internet communications When networking is set up in Windows XP TCP IP is automatically installed as the...

Page 104: ...in the New Connection Wizard 4 Click to select the Internet Protocol TCP IP check box in the This connection uses the following items list If you do not see TCP IP drag the scroll bar to see more cho...

Page 105: ...to connect two computers To determine which type of cable you have hold both ends of the cable with the connectors facing away from you and with the spring clip on the bottom For straight through cab...

Page 106: ...s identified by a label or a switch Plug the other end of the cable into the network connector on the computer As each computer is connected to the router the corresponding green indicator should ligh...

Page 107: ...ves and DVD drives and printers among the computers connected to the network Important To share a printer among the network computers each computer must have the shared printer s drivers installed Fol...

Page 108: ...e Share this folder on the network check box type a shared name in the Shared name box To let other users have full permissions to read and write to the shared drive or folder click to select the Allo...

Page 109: ...ts on network printers Viewing shared drives and folders Help Support For more information about workgroups click Start then click Help and Support Type the keyword workgroups in the Search box then c...

Page 110: ...3 Click the arrow button to open the Drive list then click the drive letter you want to map this drive or folder to 4 Click Reconnect at Logon if you want to reconnect to this drive or folder each tim...

Page 111: ...ile then click Print 3 Click the arrow button to opentheprinter name list then click the network printer 4 Click OK Adding a printer to your network Instead of plugging a printer into your computer yo...

Page 112: ...CHAPTER 9 Networking Your Computer www gateway com 104 8511456 book Page 104 Monday April 17 2006 9 59 AM...

Page 113: ...CHAPTER 10 105 ProtectingYourComputer Using startup and hard drive passwords Security updates Updating Windows Using BigFix 8511456 book Page 105 Monday April 17 2006 9 59 AM...

Page 114: ...information about Windows XP user accounts click Start then click Help and Support Type the phrase user accounts in the Search box then click the arrow When you set up a user account you can also lim...

Page 115: ...is a program that attaches itself to a file on a computer then spreads from one computer to another Viruses can damage data or cause your computer to malfunction Some viruses go undetected for a peri...

Page 116: ...rvice protects against online identity theft by blocking the transmission of personally identifiable information This service also filters offensive online content including pop ups ads and web bugs a...

Page 117: ...enter To start McAfee SecurityCenter Click Start All Programs McAfee then click McAfee Security Center McAfee SecurityCenter opens Scanning for and removing viruses To scan for viruses 1 Start McAfee...

Page 118: ...Important To update McAfee SecurityCenter after the subscription period expires you must extend your subscription You should update your virus definitions regularly to protect your computer from the l...

Page 119: ...otection software Security options in Internet Explorer Modifying security settings To modify security settings 1 Click Start Control Panel then double click Security Center The Windows Security Cente...

Page 120: ...you can always get the most recent updates and fixes to protect your computer and keep it running smoothly Windows Update scans your computer and provides you with a tailored selection of updates that...

Page 121: ...eck for the latest important updates for your computer and install them automatically To schedule automatic updates 1 Click Start Control Panel then double click Security Center 2 Click Automatic Upda...

Page 122: ...nd updates from BigFix sites on the Internet Whenever BigFix detects a problem it alerts you by flashing the blue taskbar icon To fix the problem click on that icon to open BigFix To start BigFix Clic...

Page 123: ...CHAPTER 11 115 RecoveringYourSystem Understanding system recovery options Creating recovery discs Recovering your system 8511456 book Page 115 Monday April 17 2006 9 59 AM...

Page 124: ...and programs worked correctly Recovering your system using Microsoft System Restore on page 122 describes how to return your system to a previous working condition If you are still experiencing probl...

Page 125: ...plications recovery discs Shortcut Start All Programs System Recovery Create My Drivers Applications CD s Burn ISO Start Creation 1 Make sure that you have blank discs ready Depending on the type of r...

Page 126: ...Click OK The program prepares the recovery files then records the recovery files to the blank disc s 8 If a message tells you to insert another blank disc remove the completed disc then insert a blan...

Page 127: ...sks you if you want to Burn ISO record recovery discs or Create ISO copy the files to a drive 2 Click Create ISO then find the network location you want to save the driver and application recovery fil...

Page 128: ...disc Gateway Drivers and Applications Recovery As you remove each disc from the drive use the marker to label each disc 1 of x 2 of x 3 of x and so on 7 When the disc is complete remove that disc and...

Page 129: ...s System Recovery then click Application Driver Recovery The Application Recovery program opens OR Turn on your computer then insert the drivers and applications recovery disc 1 if available into the...

Page 130: ...es of hard to resolve software problems you canreturn to one oftheserestorepoints to get your system running again To restore using Microsoft System Restore Shortcut F1 Undo changes Restore my compute...

Page 131: ...page 123 for instructions Recovering your system from the hard drive To recover from the hard drive Shortcut Start All Programs System Recovery System Recovery Yes 1 Get the operating system disc that...

Page 132: ...py of Windows XP This option saves your existing data files but all programs must be reinstalled and the program settings reconfigured You need at least 4 GB of hard drive space to use this restore op...

Page 133: ...CHAPTER 12 125 MaintainingYourComputer Scheduling maintenance Caring for your computer Managing hard drive space Moving from your old computer 8511456 book Page 125 Monday April 17 2006 9 59 AM...

Page 134: ...r computer When spilled onto computer components almost any liquid can result in extremely expensive repairs that are not covered under your warranty Avoid dustyordirtywork environments Dustand dirt c...

Page 135: ...st from the inside of your computer Cleaning the keyboard You should clean the keyboard occasionally by using an aerosol can of air with a narrow straw like extension to remove dust and lint trapped u...

Page 136: ...provides several utilities you can use to manage your hard drive Checking hard drive space To check hard drive space Shortcut Start My Computer Right click drive Properties 1 Click Start then click My...

Page 137: ...types you can delete read the descriptions in the Disk Cleanup dialog box 5 Click OK then click Yes Checking the hard drive for errors The Error checking program examines the hard drive for physical f...

Page 138: ...mentation and it is normal In order for your computer to use a file Windows must search for the pieces of the file and put them back together This process slows the hard drive performance The Disk Def...

Page 139: ...ht corner to close the Disk Defragmenter window Backing up files Backing up files and removing them from the hard drive frees space for new files on the hard drive It also protects you from losing imp...

Page 140: ...led Task Wizard opens 3 Click Next then click the task or program you want to schedule and follow the on screen instructions to customize the task Moving from your old computer Using the Files and Set...

Page 141: ...e Search box then click the arrow 1 In Windows XP click Start then click My Documents The My Documents window opens and displays many of your saved personal data files Go to Step 4 OR In Windows 98 Wi...

Page 142: ...ot preinstalled on your new computer locate the original Internet setup program provided by your local ISP or contact your ISP to see if they have an updated version of their software and install it o...

Page 143: ...ing these steps To install your old printer Help Support For more information about installing a printer click Start then click Help and Support Type the phrase installing a printer in the Search box...

Page 144: ...tall on your new computer Locate your original program installation discs and installation guides Your original discs and guides should contain any serial numbers or product ID keys that may be requir...

Page 145: ...CHAPTER 13 137 Troubleshooting Safety guidelines First steps Solving problems Telephone support 8511456 book Page 137 Monday April 17 2006 9 59 AM...

Page 146: ...ms with your computer try these things first Make sure that the AC power adapter is connected to your computer and an AC outlet and that the AC outlet is supplying power If you use a power strip or su...

Page 147: ...hed and cannot be read by the CD or DVD drive If you are trying to play a DVD make sure that you have a DVD drive To identify your drive type see Identifying drive types on page 44 Your computer may b...

Page 148: ...d or become scratched and cannot be read by the DVD drive Shut down and restart your computer Clean the disc For more information see Cleaning CDs or DVDs on page 128 Reinstall the device driver Make...

Page 149: ...the write protection tab in the upper right corner of the diskette down unprotected The diskette may be full Delete unnecessary files on the diskette and try again Make sure that the diskette you are...

Page 150: ...lor uniformity Make sure that Non shielded speakers are not placed too close to your computer Your computer is not positioned too close to an external monitor electric fan fluorescent light metal shel...

Page 151: ...the documentation that came with your Ethernet card Reseat the card For more information about opening your computer case see your hardware reference For more information about your Ethernet card see...

Page 152: ...your computer Press CTRL ALT DEL to restart your computer If your computer has been subjected to static electricity or physical shock you may need to reinstall the operating system You see a Non syst...

Page 153: ...eived any mail Click the receive button in your e mail program Make sure that your account with your Internet service provider ISP is set up correctly Contact your ISP for technical support Keyboard T...

Page 154: ...e reference or setup poster to make sure that the connections have been made correctly Make sure that your computer is connected to the telephone line and the telephone line has a dial tone Make sure...

Page 155: ...hecked for noise or low line levels Try another telephone line either a different telephone number in your house or a telephone line at a different location If you can connect on this line call your t...

Page 156: ...click Start then click Help and Support Type the phrase modem troubleshooting in the Search box then click the arrow 5 Click the Diagnostic tab then click Query Modem If information about the modem ap...

Page 157: ...ow Every network is unique Contact your company computer department or network administrator for help For more information about setting up a network in your home see Networking Your Computer on page...

Page 158: ...Printer queue is full error message Make sure that the printer is not set to work offline To make sure that the printer is not set to work offline 1 Click Start then click Control Panel The Control P...

Page 159: ...ting Gateway Customer Care Make sure that your computer is connected correctly to a grounded AC outlet that is supplying power If you use a surge protector make sure that it is turned on If a peripher...

Page 160: ...eypad to find answers to common problems 800 846 2118 US and Canada Resource Service description How to reach Answers by Gateway Get tutorial assistance for hardware and software issues www gateway co...

Page 161: ...s Web site Tutoring Answers by GatewaySM is a telephone service that provides answers to all of your How do I questions on Gateway computers For more information go to www gateway com answers Training...

Page 162: ...CHAPTER 13 Troubleshooting www gateway com 154 8511456 book Page 154 Monday April 17 2006 9 59 AM...

Page 163: ...APPENDIX A 155 Safety Regulatory andLegalInformation Important safety information Regulatory compliance statements Environmental information Notices 8511456 book Page 155 Monday April 17 2006 9 59 AM...

Page 164: ...e Ifyouareunabletoinserttheplugintoanoutlet contactan electriciantoinstalltheappropriateoutlet Ifyouuseanextensioncordwiththissystem makesurethatthetotalampereratingontheproductspluggedintotheextensio...

Page 165: ...lifornia Proposition 65 Warning Warning Thisproductcontainschemicals includinglead knowntotheStateofCaliforniatocausecancer birthdefectsorreproductive harm Telecommunications per Part 68 of the Code o...

Page 166: ...radationofserviceinsomesituations RepairstocertifiedequipmentshouldbemadebyanauthorizedCanadianmaintenancefacilitydesignatedbythesupplier Anyrepairsor alterationsmadebytheusertothisequipment orequipme...

Page 167: ...lectricalorelectronicequipmentisnolongerusefultoyou takeitback toyourlocalorregionalwastecollection administrationforrecycling Insomecases your endoflife productmaybe tradedin forcredittowardsthepurch...

Page 168: ...servestherighttomakeimprovementsinthismanualandtheproductsit describesatanytime withoutnoticesorobligation Trademark Acknowledgments GatewayandtheBlack and WhiteSpotDesignaretrademarksorregisteredtrad...

Page 169: ...56 troubleshooting 139 CD drive identifying 44 See DVD drive troubleshooting 139 cellular phone memory cards 46 Certificate of Authenticity 4 cleaning audio CD 128 case 127 CD 128 computer exterior 12...

Page 170: ...aying 56 58 troubleshooting 139 142 DVD drive identifying 44 45 testing 75 troubleshooting 139 142 using 44 DVD DVD RAM DVD R CD RW drive identifying 45 Dynamic Host Configuration Protocol 95 E editin...

Page 171: ...n 10 11 Internet 10 mouse 12 navigation 10 11 numeric 10 11 sleep 11 Windows 10 11 L label Microsoft Certificate of Authenticity 4 LCD panel changing resolution 79 cleaning 127 troubleshooting 142 usi...

Page 172: ...6 peripheral devices 14 playing audio CD 56 audio file 55 DVD 58 Media Player file 55 multimedia files 55 music CD 56 Windows Media Player file 55 Plug and Play devices IEEE 1394 support for 14 USB su...

Page 173: ...mask entering 95 support using 2 surge protector 8 T taskbar 16 TCP IP protocol configuring 95 technical support automated troubleshooting 152 Technical Support 152 tips before contacting 151 tutoria...

Page 174: ...teway 2 window 18 close button 18 closing 18 28 maximize button 18 menu bar 18 minimize button 18 title bar 18 Windows clipboard 20 Files and Settings Transfer Wizard 132 Product Key Code 4 Search uti...

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