: Troubleshooting
84
4
Click the
Modems
tab, click your modem, then click
Properties
. The
Modem Properties
dialog box
opens.
5
Click the
Diagnostic
tab, then click
Query Modem
.
If information about the modem appears, the
modem passed diagnostics. If no modem
information is available, a white screen appears with
no data, or if you get an error such as
port already
open
or
the modem has failed to respond
, the
modem did not pass diagnostics.
The modem is noisy when it dials and connects
When your modem tries to connect to another modem, it
begins
handshaking
. Handshaking is a digital “getting
acquainted” conversation between the two modems that
establishes connection speeds and communication protocols.
You may hear unusual handshaking sounds when the modems
first connect. If the handshaking sounds are too loud, you can
turn down the modem volume.
To turn down the modem volume:
1
Click
(
Start
), then click
Control Panel
. The
Control Panel
window opens.
2
Click
Hardware and Sound
, then click
Phone and
Modem Options
. The
Phone and Modem Options
dialog box opens.
3
Click the
Modems
tab, click the modem you want
to adjust, then click
Properties
.
4
Click the
Modem
tab, then adjust the
Speaker
volume
control.
5
Click
OK
twice to close the
Phone and Modem
Options
dialog box.
Monitor
The screen resolution is not correct
•
Change the screen resolution from the
Display Settings
dialog box. For more information, see the “Customizing
Windows” chapter in the online
User Guide.
Help
For more information about modem troubleshooting, click
Start
,
then click
Help and Support
. Type
modem troubleshooting
in the
Search Help
box, then press E
NTER
.
8512032.book Page 84 Tuesday, January 9, 2007 1:47 PM
Summary of Contents for Profile 6
Page 1: ...REFERENCEGUIDE Gateway Profile 6 8512032 book Page a Tuesday January 9 2007 1 47 PM...
Page 2: ...8512032 book Page b Tuesday January 9 2007 1 47 PM...
Page 10: ...CHAPTER 1 About This Reference 4 8512032 book Page 4 Tuesday January 9 2007 1 47 PM...
Page 60: ...CHAPTER 4 Upgrading Your Computer 54 8512032 book Page 54 Tuesday January 9 2007 1 47 PM...
Page 76: ...CHAPTER 5 Maintaining Your Computer 70 8512032 book Page 70 Tuesday January 9 2007 1 47 PM...
Page 110: ...CHAPTER 6 Troubleshooting 104 8512032 book Page 104 Tuesday January 9 2007 1 47 PM...
Page 120: ...Appendix A Legal Notices 114 8512032 book Page 114 Tuesday January 9 2007 1 47 PM...
Page 128: ...122 Index 8512032 book Page 122 Tuesday January 9 2007 1 47 PM...
Page 129: ...8512032 book Page 123 Tuesday January 9 2007 1 47 PM...
Page 130: ...MAN PFL6 HW REF V R0 1 07 8512032 book Page 124 Tuesday January 9 2007 1 47 PM...