CHAPTER 13: Troubleshooting
www.gateway.com
148
The modem is not recognized by your computer
■
Make sure that the line connected to the modem is working and plugged
into the appropriate port on your computer. See your hardware reference
or setup poster to make sure that the connections have been made
correctly.
■
If the modem shares the telephone line with another device, make sure
that the telephone line is not in use (for example, someone is on the
telephone, or another modem is in use).
■
Use the modem cable that came with your computer. Some telephone
cables do not meet required cable standards and may cause problems
with the modem connection.
■
Shut down and restart your computer.
■
Run Windows modem diagnostics.
To run modem diagnostics:
1
Close all open programs.
2
Click
Start
, then click
Control Panel
. The
Control Panel
window
opens. If your Control Panel is in Category View, click
Printers and
Other Hardware
.
3
Click/Double-click the
Phone and Modem Options
icon, then click
the
Modems
tab.
4
Click your modem, then click
Properties
. The
Modem Properties
dialog box opens.
Help & Support
For more information about modem
troubleshooting, click
Start
, then click
Help and Support
. Type the phrase
modem
troubleshooting
in the
Search
box, then click the arrow.
5
Click the
Diagnostic
tab, then click
Query Modem
. If information
about the modem appears, the modem passed diagnostics. If no
modem information is available, a white screen appears with no
data, or if you get an error such as
port already open
or
the modem
has failed to respond
, the modem did not pass diagnostics.
The modem is noisy when it dials and connects
When your modem tries to connect to another modem, it begins
handshaking
.
Handshaking is a digital “getting acquainted” conversation between the two
modems that establishes connection speeds and communication protocols.
You may hear unusual handshaking sounds when the modems first connect. If
the handshaking sounds are too loud, you can turn down the modem volume.
To turn down the modem volume:
1
Click
Start
, then click
Control Panel
. The
Control Panel
window
opens. If your Control Panel is in Category View, click
Printers and
Other Hardware
.
2
Click/Double-click the
Phone and Modem Options
icon, then click
the
Modems
tab.
3
Click the modem you want to adjust, then click
Properties
.
4
Click the
Modem
tab, then adjust the
Speaker volume
control.
5
Click
OK
twice to close the
Phone and Modem Options
dialog box.
8511456.book Page 148 Monday, April 17, 2006 9:59 AM
Summary of Contents for Profile 6
Page 1: ...USER GUIDE Gateway Profile 6 Version12 Front fm Page a Monday April 17 2006 10 17 AM...
Page 2: ...Version12 Front fm Page b Monday April 17 2006 10 17 AM...
Page 8: ...Contents www gateway com vi 8511456 book Page vi Monday April 17 2006 9 59 AM...
Page 175: ...Version12 Back fm Page 5 Monday April 17 2006 10 21 AM...
Page 176: ...MAN PFL6 USR GDE R1 4 06 Version12 Back fm Page 6 Monday April 17 2006 10 21 AM...