52
Chapter 3: Getting Help
www.gateway.com
Using eSupport
The eSupport site is divided into four major areas:
■
Support Home
■
Downloads
■
Contact Us
■
Account Info
Each of these areas is represented by a tab across the top of the Web page.
Support Home tab
To get specific information about your tablet PC, type your serial number into
the My System Information box, then tap
GO,
or tap
Look up my serial number for
me
. For more information, see “Finding your specifications” on page 12.
The Support Information link lets you access product documentation,
specifications, and manuals. By entering your serial number, you get specific
documents related to your system. You can also browse through the reference
area to locate an article specific to the question you have.
The Tutorials link lets you access an extensive library of how-to articles and
videos on topics such as making audio CDs and installing memory.
Downloads tab
The Downloads tab provides the latest software updates for BIOS and driver
upgrades. By entering your serial number you get drivers specific to your system.
Tap
All Downloads
to walk through a step-by-step wizard to locate your drivers.
Contact Us tab
The Contact Us tab contains links to technical support with a live technician,
including chat and e-mail. Tap
Call Us
to get a list of Gateway telephone
numbers for both sales and support. For more information, see “Telephone
numbers” on page 264.
Account Info tab
The Account Info tab contains support for non-technical issues, like the status
of your order or changing your account address.
Summary of Contents for Tablet PC
Page 1: ...Gateway Tablet PC Customizing Troubleshooting usersguide...
Page 2: ......
Page 10: ...viii...
Page 26: ...16 Chapter 1 Checking Out Your Gateway M1300 Tablet PC www gateway com...
Page 52: ...42 Chapter 2 Getting Started www gateway com...
Page 86: ...76 Chapter 4 Windows Basics www gateway com...
Page 136: ...126 Chapter 7 Sending and Receiving Faxes www gateway com...
Page 152: ...142 Chapter 8 Managing Power www gateway com...
Page 158: ...148 Chapter 9 Travel Tips www gateway com...
Page 174: ...164 Chapter 10 Customizing Your Tablet PC www gateway com...
Page 196: ...186 Chapter 12 Moving from Your Old Computer www gateway com...
Page 216: ...206 Chapter 13 Maintaining Your Tablet PC www gateway com...
Page 246: ...236 Chapter 16 Using the Tablet PC FlexDock www gateway com...
Page 288: ...278 Appendix A Safety Regulatory and Legal Information www gateway com...
Page 303: ......
Page 304: ...MAN US TABLET PC USR GDE R2 5 03...