Troubleshooting
4-3
Troubleshooting
Introduction
0
This chapter contains information about troubleshooting common problems associated with
the notebook.
General Information
0
The following procedures are a guide for troubleshooting computer problems. The step by
step procedures are designed to be performed as described.
NOTE:
NOTE
:
The diagnostic tests are intended for Acer products only. Non-Acer products, prototype
cards, or modified options can give false errors and invalid system responses.
1.
Obtain as much detailed information as possible about the problem.
2.
If possible, verify the symptoms by re-creating the failure through diagnostic tests or
repeating the operation that led to the problem.
3.
Use Table 4-1 with the verified symptom to determine the solution.
4.
If the Issue is still not resolved, refer to
Online Support Information
.
Table 4-1.
Verified Symptoms
Symptoms (Verified)
Power On Issues
No Display Issues
LCD Picture Failure
Touch Screen Failure
Internal Speaker Failure
Internal Microphone Failure
USB Failure
Front Camera Failure
Back Camera Failure
P-Sensor Failure
3G Function Failure
Wireless Function Test Failure
GPS Function Test Failure (Wi-Fi SKU)
GPS Function Test Failure (3G SKU)
Docking Station Test Failure
Other Functions Failure
SG_GW_MAYA.book Page 3 Tuesday, August 2, 2011 10:03 AM
Summary of Contents for TP-A60G
Page 1: ...Gateway TP A60W TP A60G SERVICE GUIDE ...
Page 9: ...CHAPTER 1 Hardware Specifications ...
Page 38: ...1 30 Hardware Specifications and Configurations ...
Page 39: ...CHAPTER 2 Diagnostic Utilities ...
Page 40: ...2 2 Introduction 2 3 NGA EUU Installation Procedure 2 3 Picasso Diagnostic Tool 2 11 ...
Page 49: ...Q I 20 11 ICONIA tab A500 Diagnostic Tool SOP Release date Apr 14 2011 ...
Page 60: ...Q I 20 11 6 Speaker Loud tone sounds in left speaker then switches to right speaker ...
Page 69: ...Q I 20 11 Un installation procedure Step 4 Select OK start to uninstall ...
Page 72: ...CHAPTER 3 Maintenance Procedures ...
Page 125: ...3 54 Machine Maintenance Procedures ...
Page 126: ...CHAPTER 4 Troubleshooting ...
Page 145: ...4 20 Troubleshooting ...
Page 146: ...CHAPTER 5 Jumper and Connector Locations ...
Page 147: ...5 2 Mainboard Top 5 3 Mainboard Bottom 5 4 ...
Page 150: ...CHAPTER 6 Field Replaceable Unit List ...
Page 165: ...6 16 FRU List ...
Page 166: ...CHAPTER 7 Model Definition and Configuration ...
Page 167: ...7 2 TP A60W 7 3 ...
Page 170: ...CHAPTER 8 Test Compatible Components ...
Page 171: ...8 2 Android OS Environment Test 8 4 TP A60W TP A60G 8 4 ...
Page 175: ...8 6 Test Compatible Components ...
Page 176: ...CHAPTER 9 Online Support Information ...
Page 177: ...9 2 Introduction 9 3 ...
Page 179: ...9 4 Online Support Information ...