Venice Single Board Computer Operating Manual
5. CUSTOMER SUPPORT
5.1. Product Revision History
View revision history online at the Gateworks Wiki SBC Revision page:
http://trac.gateworks.com/wiki/sbcrevisions
5.2. Technical Assistance
Gateworks technical support staff is available to assist you with questions that you may
have. Please contact Gateworks using one of the methods shown below.
Phone: (805) 781-2000
Email:
support@gateworks.com
Website:
5.3. Warranty
Standard hardware warranty period is one year from the date of purchase.
Gateworks will, solely at its option, repair or replace products, which prove to be
defective in materials or workmanship, provided they are returned to a Gateworks
authorized repair center. Shipment to Gateworks is at the customer's expense.
Gateworks pays return shipping by ground.
Products, which in Gateworks opinion, have been subject to misuse, abuse, neglect or
unauthorized alteration or repair are excluded from this warranty.
Products not manufactured by Gateworks are limited to the warranty provided by the
original manufacturer and should be returned to the manufacturer in case of defect.
Software is licensed AS IS.
The liability of Gateworks under this agreement is limited to a refund of the purchase
price of the product. In no event shall Gateworks be liable for loss of profits or other
damage.
5.4. Return for Repair
You must obtain a Returned Material Authorization (RMA) number before sending any
product to Gateworks. Please contact Gateworks using one of the methods shown
below to obtain an RMA number. Please be ready with your name, telephone number,
company name, company address, shipping address, invoicing address, product serial
number, and a technical description of the problem. A service charge will be applied to
units that are out of warranty. Please pack the unit being returned in anti-static material
and ship in a sturdy cardboard box with adequate packing material. Mark the RMA
number clearly on the outside of the box before returning.
Phone: (805) 781-2000
GATEWORKS.COM 3026 S. Higuera St San Luis Obispo, CA 93401
P:(805)781-2000
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