20
Troubleshooting Guide
ISSUE
ACTION TO TAKE
I can’t log in
Make sure the IMEI number is correct. You can find the IMEI
by sending the
param1
command to the tracker’s phone
number. Look for a ten digit number starting with a 4.
Make sure your password is correct.
If you have forgotten your password, you may need to
format
the device to defaults and configure again.
There is no data, or I
can’t track my vehicle
Make sure you have set the correct APN for your SIM service
provider. Check your current APN setting with the
param1
command. If you are not sure of the correct APN, please
contact your service provider for more information.
Your tracker might not be wired into the vehicle correctly.
Double check all connections are correct and stable.
Ensure your SIM card has Voice, Data and SMS facilities
enabled.
Please check with your service provider for further
assistance.
Won’t get a location fix Drive the vehicle around for 5 mins to get a good GPS fix.
My APP is tracking my
phone and not my
vehicle
You will need to
format
the device to defaults and configure
again, refer to page 9.
My tracking frequently
drops out or is inactive
at times
Make sure you have installed the tracker in a suitable
location in the vehicle as to avoid signal shielding, refer to
page 7.
You might have poor mobile reception in your area or spotty
network coverage.
Please contact your service provider for more information.
Everything was
working yesterday but
now it has stopped
Please check your SIM account has credit or is not over it’s
Data limit etc.
Some wiring may have come loose from the vehicle, you will
need to check the wiring.
Your tracker might have gone faulty. Please contact the
Gator support line mentioned on page 22.
You can
format
the device to defaults and configure again,
refer to page 9.
Summary of Contents for GTRACK 4G
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