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Trouble shooting
6.1. After installing it in the first time, if device cannot get connected with platform server, at
this time it is “logged off” status in platform.
Follow the instructions one by one as below:
1) Call the device to see what happens.
It rings: go to the next step.
It not rings:
a)
check whether the SIM card installed correctly or not. Check whether the connection of
power-line is correction or not . (Details: If the users are testing the device in office or at
home, M588T has to connect with 12V DC external power supply. If it is tested in the car,
make sure the installer connect all the cable correctly.)
b)
Check the LEDs’ status. In normal working status, the red LED is in bright flash 0.1s dark
2s , yellow GSM LED bright flash 0.1s dark 2s and blue GPS LED bright flash 0.1s dark 2s
c) Check whether the vehicle is in no GSM area, such as basement;
2) Check whether the device reply after sending SMS command.
It replied:
a)
Check whether the APN is correct or not,
b) Whether the port is correct or not,
c) check whether the SIM card support GPRS.
c)
check the IMEI number is correct or not
It not replied: check the SMS command format, make ensure it is correction.
