G9601
Dual Sensor Infrared Body Temperature Screening Thermal Camera
Page
15
of
34
3. Common Faults
The table below includes the common faults during operation. Whenever these
problems occur, you may refer to this table or contact us directly for proper solution.
Fault
Possible Cause
Solution
No image on
camera after power
on
Power damage or under
power
Replace the original power.
Wrong connection of
power line
Reconnect
Circuit malfunction
Check circuit
The network is not
connected
Check the network connection
cables to ensure that the wiring is
correct and in good contact
Firewall blocks video
transmission
Turn off the firewall on the client
computer
Unclear image
Lens covered by objects
Check if there is any cover
Dirty lens
Clear lens
