17
TROUBLESHOOTING
No power, unit does not
turn on, or power lights do
not light up.
1. Unit is not plugged into a
standard
120-volt outlet.
2. The main power button on the
position
1. Verify that unit is plugged
into a standard 120-volt outlet.
2. Verify the main power
button on the control panel is
Power is on but logs /ember
bed do not glow.
There are loose or broken light
bulbs.
Remove back panel and make
certain there are no loose or
broken lights.
Logs /ember bed glows but
flame effect does work.
1. The spinner rod is not correctly
attached to the spinner motor and
rotating properly.
2. The spinner motor is not on
and functioning correctly.
1. Remove back panel and
make certain the spinner rod
is correctly attached to the
spinner motor and is rotating
properly.
2. Remove the back panel
and verify the spinner motor is
on and functioning.
Logs /Ember bed glows and
flame effect works, but
heater does not blow warm
air.
The heat button has not been
pressed on either the remote
control or the control panel.
Verify the heat button has been
pressed on either the remote control
or the control panel.
If the heat button has been pressed
and the heater still does not blow
warm air, turn the unit off and
unplug the fireplace from the power
outlet for 10 minutes. After 10
minutes, plug the unit back into the
power outlet and operate as normal.
PROBLEM
POSSIBLE CAUSE
CORRECTIVE ACTION
Operation not allowed.
Child lock activated.
Deactivate child lock.
