User Manual 9050/9050plus
78413010-003 111
3. The ribbon cartridge is defective
Solution: Replace the ribbon cartridge.
4. A new ribbon is over-inked.
Solution: Replace the ribbon.
Problem: Printing is too light or partial characters print
1. The Automatic Gap Adjustment (AGA) setting for the
paper source you are using needs to be changed.
Paper must be loaded for this adjustment to be
effective
Solution: See “Adjusting the Distance of the Print
Head” on page 74.
2. The ribbon guide is seated incorrectly or the
cartridge is not snapped into place.
Solution: Remove the ribbon and reinstall it.
Problem: Ribbon snagging, tearing, or not
moving
1. The ribbon is worn
Solution: Replace the ribbon cartridge.
2. The ribbon cartridge is not properly installed
Solution: Remove and then reinstall the same ribbon.
Configuration problems
Problem: Printer doesn't print or prints wrong characters
1. Nothing is printed or the wrong characters print.
Solution:
- Ensure the printer cable is attached to the host.
- Check the printer configuration settings.
Miscellaneous problems
Problem: Printer has no power
1. The power cord is not connected.
Solution: Ensure the power cord is plug into the back
of the printer and also into the wall outlet.
Problem: Throughput of printer at half speed
1. The Quiet Print function is set to ON.
Solution: Set Quiet Print to OFF. See “Quiet Printing”
on page 74.
