User Manual
Family
MAN10239-02 77
Troubleshooting
Error Handling
There are two types of error:
o
Recoverable
errors
o
Not-recoverable
errors
Recoverable errors
When an error of this kind occurs:
1. The printer is disabled with the ST1 and ST2 led flashing and the printer sounds a beeps.
2. With operator panel with display, the following messages will be displayed; the first line indicates the
error, while the second line gives more details concerning the error conditions.
Press always the READY key to reset the error condition
Recoverable error message description
Upper line message
Lower line message
Indication Solution
RIBBON BROKEN
REPLACE RIBBON
The ribbon cartridge installed
is not genuine or it is wrongly
installed.
Verify if the ribbon cartridge is a Compuprint
genuine one.
Check that the ribbon is correctly inserted
See “
Installing the Ribbon Cartridge
”.
RIBBON NEAR END
The ribbon cartridge installed
is near its end of life (500.000
characters to be printed)
Prepare a new Compuprint genuine ribbon
cartridge.
See “
Installing the Ribbon Cartridge
”.
RIBBON EXHAUST.
REPLACE RIBBON
The ribbon cartridge installed
has reached the 105% of the
its nominal life.
Install a new Compuprint genuine ribbon
cartridge.
See “
Installing the Ribbon Cartridge
”.
CARRIAGE ERROR
The carriage movement has
been stopped during printing
causing print integrity.
Check for carriage free movement.
PAPER JAM
REMOVE PAPER
A paper jam error condition
occurs in the paper path.
Check the paper path and remove the
jammed paper.
RS232 FAILURE
DATA LOST
A buffer overflow condition
occurred for the serial
interface.
Check the RS232 parameters.
Check the interface cable.
RS232 FAILURE
DSR SIGNAL FLT
The DSR signal is not
connected to the printer and
is not ready for data transfer.
Check the interface cable connection.
RS232 FAILURE
GENERIC ERROR
A generic error on the serial
interface.
Check the RS232 parameters.
Check the interface cable.
Check the interface cable connection.
COMM. FAILURE
TX TIMEOUT
A data transfer error on the
USB interface.
Check the USB parameters.
Check the interface cable.
Check the interface cable connection.
Summary of Contents for SP40 PLUS series
Page 1: ...User Manual for family MAN10239 02 ...
Page 2: ......
Page 11: ...User Manual Family MAN10239 02 6 Front Views for tractor unit ...
Page 13: ...User Manual Family MAN10239 02 8 Inside view Inside Views ...
Page 36: ...User Manual Family MAN10239 02 31 Self Test SP40Plus basic model ...
Page 37: ...User Manual Family MAN10239 02 32 Self Test SP40Plus LAN model ...
Page 38: ...User Manual Family MAN10239 02 33 Self Test SP40Plus MULTIFUNCTION model ...
Page 39: ...User Manual Family MAN10239 02 34 Self Test SP40Plus TRACTOR model ...
Page 41: ...User Manual Family MAN10239 02 36 Configuration Setup SP40Plus basic model ...
Page 42: ...User Manual Family MAN10239 02 37 Configuration Setup SP40Plus LAN model ...
Page 43: ...User Manual Family MAN10239 02 38 Configuration Setup SP40Plus MULTIFUNCTION model ...
Page 44: ...User Manual Family MAN10239 02 39 Configuration Setup SP40Plus TRACTOR model ...
Page 45: ...User Manual Family MAN10239 02 40 Program Setup SP40Plus basic model ...
Page 46: ...User Manual Family MAN10239 02 41 Program Setup SP40Plus LAN model ...
Page 47: ...User Manual Family MAN10239 02 42 Program Setup SP40Plus MULTIFUNCTION model ...
Page 48: ...User Manual Family MAN10239 02 43 Program Setup SP40Plus TRACTOR model ...
Page 93: ...User Manual Family MAN10239 02 88 ...
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