Before you call for service…
46
Operating Instructions
Installation Instructions
Safety Information
Tr
oubleshooting T
ips
Customer Service
Troubleshooting Tips
Save time and money! Review the charts on the following pages
first and you may not need to call for service.
Problem
Possible Causes
What To Do
Glass Cooktops
Surface units will not
Improper cookware
•
Use pans which are
maintain a rolling boil
being used.
absolutely flat and match
or cooking is not
the diameter of the surface
fast enough
unit selected.
Surface units do
A fuse in your home
•
Replace fuse or reset
not work properly
may be blown or the
circuit breaker.
circuit breaker tripped.
Cooktop controls
•
Check to see the correct
improperly set.
control is set for the surface
unit you are using.
Tiny scratches
Incorrect cleaning
•
Use recommended
(may appear as
methods being used.
cleaning procedures.
cracks) or abrasions
Cookware with rough
•
Be sure cookware bottoms
on radiant cooktop
bottoms being used or
and cookware are clean
glass surface
coarse particles (salt
before use. Use cookware
or sand) were between
with smooth bottoms. Tiny
the cookware and the
scratches are not removable
surface of the cooktop.
but will become less visible
in time as a result of
cleaning.
Cookware has been
slid across the cooktop
surface.
Areas of discoloration
Improper cookware
•
Marks from aluminum and
on the cooktop
being used.
copper pans as well as
mineral deposits from water
or food can be removed
with the cleaning cream.
Hot sugar mixtures
Hot cooktop came
•
See the
Cleaning the glass
or plastic melted
into contact with
cooktop
section.
to the surface
these substances.
Frequent cycling off
Improper cookware
•
Use only flat cookware
and on of surface units
being used.
to minimize cycling.
