49-5000764 Rev. 0
9
Troubleshooting Tips...
Before you call for service
TROUBLESHOOTING TIPS
Save time and money! Review the charts on the following pages first and you may not need to call for service.
Problem
Possible Cause
What To Do
Dehumidifier does not start
The dehumidifier is unplugged.
Makes sure the dehumidifier’s plug is pushed completely into
the outlet.
The fuse is blown/circuit breaker is
tripped.
Check the house fuse/circuit breaker box and replace the fuse
or reset the breaker.
Dehumidifier has reached its set
humidity level or bucket is full.
The dehumidifier automatically turns off when either condition
occurs. Change to a lower setting or empty the bucket and
replace properly.
Bucket is not in the proper position.
The bucket must be in place and securely seated for the
dehumidifier to operate.
Power Failure.
There is a protective time delay (up to 3 minutes) to prevent
tripping of the compressor overload. For this reason, the unit
may not start normal dehumidification for 3 minutes after it
turned back on.
Dehumidifier does not dry the
air as it should
Did not allow enough time to remove
the moisture.
When first installed, allow at least 24 hours to maintain the
desired dryness.
Airflow is restricted.
Make sure there are no curtains, blinds or furniture blocking
the top or back of the dehumidifier. See the Choosing a
Location section.
Dirty Filter
See the Care and Cleaning section.
The Humidity Control may not be set
low enough.
For drier air, press the
ź
pad and set to a lower percent value
(%) or at the Nonstop setting for maximum dehumidification.
Doors and windows may not be closed
tightly.
Check that all doors, windows and other openings are
securely closed.
Clothes dryer may be blowing
moisure-laden air into the room.
Install the dehumidifier away from the dyer. The dryer should
be vented to the outside.
Room temperature is too low.
Moisture removal is best at higher room temperatures. Lower
room temperatures will reduce the moisture removal rate.
Models are designed to be operated at temperatures above
41°F (5°C).
Dehumidifier runs too much
Area to be dehumidified is too large.
The capacity of your dehumidifier may not be adequate
Doors and windows are open.
Close all doors and windows to the outside.
Frost appears on the coils
Room temperature is below 41
°
F (5
°
C)
Please operate unit at temperatures above 41 F (5 C).
Frost will usually disappear within 60 minutes. Under certain
conditions, frost may appear on the coils of your dehumidifier
at temperatures above 41°F (5°C). This is normal and frost
will usually disappear within 60 minutes. See the Automatic
Defrost section.
Fan noise
Air is moving through the
dehumidifier.
This is normal.
Water on floor
Hose connection may be loose.
Check the hose connection. See the Removing Collected
Water section.
Intended to use the bucket to collect
water, but a hose was attached
Disconnect the hose if using a bucket to collect water. See
the Removing Collected Water section.
Bucket Full LED light flashing
and alarm sounds while drain
hose is connected
Drain hose not tight on fitting.
Check drain hose connection.
Drain hose is kinked.
Ensure the drain hose is pointed straight down to the floor and
is not kinked in anyway.
Bucket fills up when using
drain pump (on some models)
Unit not in pump mode
Ensure pump is turned on and pump light is illuminated
Pump hose not installed
Ensure pump hose is properly installed on back of unit
Water level sensor issue
This may be caused by very humid conditions or error with
float sensor. Check unit for a P1 error code on display. If this
is present - turn off the unit, unplug unit for a few seconds,
plug back in and turn on the unit to reset sensor. If this error
continues to occur refer to warranty section for exchange
options.
