9
TROUBLESHOOTING
First try the solutions suggested here to possibly avoid the cost of a service call.
Problem
Probable cause
Possible solution
The unit does not
work.
The unit is not connected to the mains.
The wall outlet is not working properly.
Check to make sure that your wall outlet
works properly.
The water container has not been replaced
correctly.
The water container is full.
Remove the water from the container.
The air filters are clogged.
The air inlet or outlet are covered.
The temperature or relative humidity in the
room where the device is operating, are too
low.
The room is too large.
There are too many sources of humidity.
There is too much ventilation.
The unit is not placed on a flat surface.
The unit is not placed in its upright position.
The filters are blocked and need cleaning.
Reduce ventilation (e.g. close windows and
shut doors).
Place the unit on a flat and stable surface.
Place the unit in its upright position.
Remove and clean the filters of the device.
It is normal that the device does not dehumidify
in these conditions.
We recommend using a dehumidifier with a
greater capacity.
We recommend using a dehumidifier with a
greater capacity.
Remove any obstruction from the unit’s inlet
or outlet.
Place the water container in the correct position.
Clean the air filters.
ENGLISH
Insert the plug into the wall outlet
The device does
not dehumidify.
The dehumidifier
works, but reduces
the relative humidity
insufficiently.
The unit is too noisy
