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6

Before you call for service…

Operating Instructions

Safety Instructions

Customer Service

Troubleshooting T

ips

Troubleshooting Tips 

Save time and money! Review the chart below first
and you may not need to call for service.

Problem

Possible Causes

What To Do

Dehumidifier 

The dehumidifier 

Make sure the dehumidifier plug is pushed completely

does not start

is unplugged.

into the outlet.

The fuse is blown/circuit

Check the house fuse/circuit breaker box and replace

breaker is tripped.

the fuse or reset the breaker.

The bucket is full.

The dehumidifier automatically turns off when this
occurs. Empty the bucket. 

Dehumidifier does not

Did not allow enough time 

When first installed, allow at least 3 or 4 days to maintain 

dry the air as it should

to remove the moisture. 

the desired dryness.

Airflow is restricted. 

Make sure there are no curtains, blinds or furniture 
blocking the front or back of the dehumidifier.

Clean the filter. 

The control may not 

Choose a lower humidity range or 

CONTINUOUS RUN. 

be set correctly. 

Doors and windows may not 

Check that all doors, windows and other openings are

be closed tightly. 

securely closed.

Clothes dryer may be 

Install the dehumidifier away from the dryer. The dryer

blowing moisture-laden 

should be vented to the outside. 

air into the room. 

Room temperature 

The unit will not operate satisfactorily if the room 

is too low. 

temperature is below 60°F. 

Dehumidifier runs

Area to be dehumidified 

Check with your dealer to see if the capacity is adequate. 

too much

is too large. 

Doors and windows are open. 

Close all doors and windows to the outside. 

Frost appears on 

Dehumidifier has been 

This is normal. Frost will usually disappear within

the coils or bucket

recently turned on or 

60 minutes. 

room temperature is 
below 60°F. 

Fan noise 

Air is moving through

This is normal. 

the dehumidifier. 

Water on floor

Connection may be loose. 

Check the hose if one is attached. 

Summary of Contents for AHG20

Page 1: ...ut from the receptacle Repair or replace immediately all electric service cords that have become frayed or otherwise damaged Do not use a cord that shows cracks or abrasion damage along its length or at either the plug or connector end Turn the humidity control to OFF and unplug your dehumidifier before making any repairs or cleaning NOTE We strongly recommend that any servicing be performed by a ...

Page 2: ...r until a proper ground has been established Attaching the adapter ground terminal to a wall outlet cover screw does not ground the appliance unless the cover screw is metal and not insulated and the wall outlet is grounded through the house wiring You should have the circuit checked by a qualified electrician to make sure the outlet is properly grounded USE OF ADAPTER PLUGS READ AND FOLLOW THIS S...

Page 3: ... you will find many helpful hints on how to use and maintain your dehumidifier properly Just a little preventive care on your part can save you a great deal of time and money over the life of your dehumidifier READ THIS MANUAL IF YOU NEED SERVICE You ll find many answers to common problems in the Before You Call For Service section If you review our chart of Troubleshooting Tips first you may not ...

Page 4: ...l bucket is full or humidity is below 35 CLEAN AIR FAN ONLY The compressor is off but the fan runs Controls Operating Instructions Safety Instructions Customer Service Troubleshooting Tips DEHUMIDIFY WATER FULL 70 60 AUTOMATIC ON OFF OFF CLEAN AIR FAN ONLY CONTINUOUS RUN 60 50 AUTOMATIC ON OFF CURRENT HUMIDITY FUNCTION Choosing a Location The dehumidifier must be operated in an enclosed area to be...

Page 5: ...drain with no sharp bends Cleaning the Grille and Case Turn the dehumidifier off and remove the plug from the wall outlet before cleaning Use water and a mild detergent to clean the inlet and outlet grilles Do not use bleach or abrasives Air filter NOTE The charcoal filter has been packed separately in the bucket in the front of the unit Remove the wrap and insert it in the filter frame with the d...

Page 6: ...linds or furniture blocking the front or back of the dehumidifier Clean the filter The control may not Choose a lower humidity range or CONTINUOUS RUN be set correctly Doors and windows may not Check that all doors windows and other openings are be closed tightly securely closed Clothes dryer may be Install the dehumidifier away from the dryer The dryer blowing moisture laden should be vented to t...

Page 7: ...ilities Failure of the product resulting from modifications to the product or due to unreasonable use including failure to provide reasonable and necessary maintenance In commercial locations labor necessary to move the unit to a location where it is accessible for service by an individual technician Replacement of house fuses or resetting of circuit breakers Failure due to corrosion on models not...

Page 8: ...expires Parts and Accessories 800 626 2002 Individuals qualified to service their own appliances can have parts or accessories sent directly to their homes VISA MasterCard and Discover cards are accepted Instructions contained in this manual cover procedures to be performed by any user Other servicing generally should be referred to qualified service personnel Caution must be exercised since impro...

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