8
Consumer Support
Tr
oubleshooting T
ips
Operating Instructions
Safety Instructions
Tr
oubleshooting T
ips
Care and Cleaning
Safety Instructions
Operating Instructions
Troubleshooting tips…
Save time and money! Review the chart below first and you may not need to call for service.
Problem
Possible Causes
What To Do
Dehumidifier
The dehumidifier
•
Make sure the dehumidifier’s plug is pushed completely
does not start
is unplugged.
into the outlet.
The fuse is blown/circuit
•
Check the house fuse/circuit breaker box and replace
breaker is tripped.
the fuse or reset the breaker.
Dehumidifier has reached its
•
The dehumidifier automatically turns off when this
preset level or bucket is full.
occurs. Empty the bucket and replace properly.
Bucket is not in the
•
The bucket must be in place and securely seated for the
proper position.
dehumidifier to operate.
Power failure.
•
There is a protective time delay (up to 3 minutes) to
prevent tripping of the compressor overload. For this
reason, the unit may not start normal dehumidifying
for 3 minutes after it is turned back on.
Dehumidifier does not
Did not allow enough time
•
When first installed, allow at least 24 hours to maintain
dry the air as it should
to remove the moisture.
the desired dryness.
Airflow is restricted.
•
Make sure there are no curtains, blinds or furniture
blocking the front or back of the dehumidifier. See the
Choosing a Location
section.
The Humidity Control may
•
For drier air, press the
pad and set to a lower percent
not be set low enough.
value (%) or press the
Continuous
pad for maximum
dehumidification.
Doors and windows may not
•
Check that all doors, windows and other openings
be closed tightly.
are securely closed.
Clothes dryer may be
•
Install the dehumidifier away from the dryer.
blowing moisture-laden
The dryer should be vented to the outside.
air into the room.
Room temperature
•
Moisture removal is best at higher room temperatures.
is too low.
Lower room temperatures will reduce the moisture
removal rate. Models are designed to be operated at
temperatures above 41°F (5°C).
Dehumidifier runs
Area to be dehumidified
•
Refer to the chart below to see if the capacity of your
too much
is too large.
dehumidifier is adequate.
Doors and windows are open.
•
Close all doors and windows to the outside.
Frost appears on
Dehumidifier has been recently
•
This is normal. Frost will usually disappear
the coils
turned on, or room temperature
within 60 minutes. See the
Automatic Defrost
section.
is below 41°F (5°C).
Fan cannot be turned off
The dehumidifier is in the
•
This is normal. Wait approximately 3 minutes and set the
and the Normal or High
automatic fan mode. When
fan to
Normal
or
High
as desired.
fan speed pads cannot
the set room humidity level
be set
is reached, the compressor
will turn off and the fan
will automatically continue
to run for approximately
3 minutes at a fixed setting.
Fan noise
Air is moving through
•
This is normal.
the dehumidifier.
Water on floor
Tube to connector or nozzle
•
Check the tube to connector and the nozzle to hose
or hose connection may be
connections. See the
Removing Collected Water
section.
loose.
Intend to use the bucket to
•
Disconnect the drain nozzle if using the bucket to collect
collect water, but the drain nozzle
water. See the
Removing Collected Water
section.
is attached.
E1, E2, P1 or P2 appear
These are error codes.
•
See the
About the controls on the dehumidifier
section.
in the display
▼
