49-5000427 Rev. 1
Troubleshooting Tips...
Before you call for service
TROUBLESHOOTING TIPS
Save time and money! Review the charts on the following pages first and you may not need to call for service.
Problem
Possible Cause
What To Do
Dehumidifier does not
start
The dehumidifier is unplugged.
Makes sure the dehumidifier’s plug is pushed
completely into the outlet.
The fuse is blown/circuit breaker
is tripped.
Check the house fuse/circuit breaker box and replace
the fuse or reset the breaker.
Dehumidifier has reached its
preset level or bucket is full.
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condition occurs. Change to a lower setting or empty
the bucket and replace properly.
Bucket is not in the proper
position.
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the dehumidifier to operate.
Power Failure.
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reason, the unit may not start normal dehumidification
for 3 minutes after turning back on.
Dehumidifier does not dry
the air as it should
Did not allow enough time to
remove the moisture.
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the desired dryness.
Airflow is restricted.
Make sure there are no curtains, blinds or furniture
blocking the front of back of the dehumidifier. See the
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Dirty Filter
See the Care and Cleaning section.
The Humidity Control may not be
set low enough.
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SHUFHQWYDOXHRUDW161RQVWRSIRUPD[LPXP
dehumidification.
Doors and windows may not be
closed tightly.
Check that all doors, windows and other openings are
securely closed.
Clothes dryer may be blowing
moisure-laden air into the room.
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should be vented to the outside.
Room temperature is too low.
Moisture removal is best at higher room temperatures.
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removal rate. Models are designed to be operated at
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Dehumidifier runs too
much
Area to be dehumidified is too
large.
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Doors and windows are open.
Close all doors and windows to the outside.
Frost appears on the coils
Dehumidifier has been turned on
recently, or room temperature is
below 41
F (5
C)
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minutes. See the Automatic Defrost section
Control cannot be set
The compressor will turn off and
the fan will automatically continue
to run for approximately 3 minutes
at a fixed setting.
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the fan as desired.
Fan noise
Air is moving through the
dehumidifier.
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Water on floor
Hose connection may be loose.
Check the hose connection. See the Removing
Collected Water section.
Intended to use the bucket to
collect water, but a hose was
attached.
Disconnect the hose if using a bucket to collect water.
See the Removing Collected Water section.
Bucket Full LED light
flashing and alarm sounds
while drain hose is
connected.
Drain hose not tight on fitting.
Check drain hose connection.
Drain hose is kinked.
Ensure the drain hose is pointed straight down to the
floor and is not kinked in anyway.
