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29-6179

Problem

Possible Cause

What To Do

My new oven doesn't 

cook like my old one. 

Is something wrong 

with the temperature 

settings?

Your new oven has a different cooking system 

from your old oven and therefore may cook 

differently than your old oven.

For the first few uses, follow your recipe times 

and temperatures carefully and use rack 

positions recommended in the Cooking Guide. 

If you still think your new oven is too hot or too 

cold, you can adjust the temperature yourself 

to meet your specific cooking preference. See 

the Settings section.

Food does not bake 

properly

Oven controls improperly set.

See the Cooking Modes section.

Rack position is incorrect or rack is not level.

See the Cooking Modes section and Cooking 

Guide.

Incorrect cookware or cookware of improper 

size being used.

See the Cookware section.

Oven temperature needs adjustment.

See the Settings section

.

Food does not broil 

properly

Oven controls improperly set.

Make sure you select the appropriate broil 

mode. 

Improper rack position being used.

See Cooking Guide for rack location 

suggestions.

Cookware not suited for broiling.

Use a pan specifically designed for broiling.

Aluminum foil on the broil pan has not been 

fitted properly or slit to drain grease.

If using aluminum foil on broil pan, wrap tightly 

and add slits conforming to those in the pan to 

allow grease to drain.

Oven temperature too 

hot or too cold

Oven temperature needs adjustment.

See the Cooking Modes section.

Oven and/or display 

appears not to work

A fuse in your home may be blown or the 

circuit breaker tripped.

Replace the fuse or reset the circuit breaker.

Oven controls improperly set.

See the Settings section.

Oven is in Sabbath Mode.

Verify, that the oven is not in Sabbath Mode. 

See the Sabbath Mode section.

The clock is turned off.

See the Settings section.

“Crackling” or 

“popping” sound

This is the sound of the metal heating and 

cooling during both the cooking and cleaning 

functions.

This is normal. 

Why is my range 

making a "clicking" 

noise when using my 

oven?

Your range has been designed to maintain a 

tighter control over your oven's temperature. 

You may hear your oven's heating elements 

"click" on and off more frequently than in 

older ovens to achieve better results during 

baking, broiling, and self-clean cycles.

This is normal.

Sometimes the 

oven takes longer to 

preheat to the same 

temperature

Cookware, food, and/or number of racks in 

oven.

Cookware, food, and racks in the oven will 

cause differences in preheat times. Remove 

excess items to reduce preheat time.

Troubleshooting Tips ...

 Before you call for service

Save time and money! Review the charts on the following pages first and you may not need to call for service.

TROUBLESHOOTING 

TIPS

Summary of Contents for CCGS986

Page 1: ...dle 10 Oven Controls 11 Options 12 Settings 12 Sabbath Mode 14 Oven Racks 15 Aluminum Foil and Oven Liners 16 Cookware 16 Cooking Modes 16 Oven Air Vents 17 Oven Probe 18 Cooking Guide 19 CARE AND CLEANING Range Exterior 20 Range Interior 21 Cooktop 22 Door and Drawer 24 Probe 24 Oven Light 25 Oven Door 25 TROUBLESHOOTING TIPS 26 PRODUCT REGISTRATION 29 WARRANTY 32 ACCESSORIES 33 CONSUMER SUPPORT ...

Page 2: ...to every GE Appliances product and we think you will too Among other things registration of your appliance ensures that we can deliver important product information and warranty details when you need them Register your GE appliance now online Helpful websites and phone numbers are available in the Consumer Support section of this Owner s Manual You may also mail in the pre printed registration car...

Page 3: ...d to the anti tip device properly WARNING If the information in this manual is not followed exactly a fire or explosion may result causing property damage personal injury or death Do not store or use gasoline or other flammable vapors and liquids in the vicinity of this or any other appliance WHAT TO DO IF YOU SMELL GAS Do not try to light any appliance Do not touch any electrical switch do not us...

Page 4: ...ratching or impacting glass doors cooktops or control panels Doing so may lead to glass breakage Do not cook on a product with broken glass Shock fire or cuts may occur Do not leave children alone or unattended in an area where an appliance is in use They should never be allowed to climb sit or stand on any part of the appliance CAUTION Do not store items of interest to children in cabinets above ...

Page 5: ...fire that could spread to surrounding cabinets Never leave oil unattended while frying If allowed to heat beyond its smoking point oil may ignite resulting in fire that may spread to surrounding cabinets Use a deep fat thermometer whenever possible to monitor oil temperature To avoid oil spillover and fire use the minimum amount of oil when using a shallow pan frying and avoid cooking frozen foods...

Page 6: ...s plastics canned food or combustible materials in the drawer They may ignite Do not touch the heating element or the interior surface of the drawer These surfaces may be hot enough to cause burns Use care when opening the drawer Open the drawer a crack and let hot air or steam escape before removing or replacing food Hot air or steam that escapes can cause burns to hands face and or eyes Do not u...

Page 7: ... Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help b accept any interference received including interference that may cause undesired operation of the device Note that any changes or modifications to the wireless communication device installed on this oven that are not expressly...

Page 8: ...ectric spark igniting the burner When one burner is turned to LITE all burners will spark Sparking will continue as long as the knob remains at LITE Once gas is ignited turn the knob to adjust the flame size Using the Surface Burners NOTES Do not operate the burner for an extended period of time without cookware on the grate The finish on the grate may discolor or chip without cookware to absorb t...

Page 9: ...n monoxide levels above allowable standards This could be hazardous to your health Use a flat bottomed wok Do not use stove top grills Top of Range Cookware Aluminum Medium weight cookware is recommended because it heats quickly and evenly Most foods brown evenly in an aluminum skillet Use saucepans with tight fitting lids when cooking with minimum amounts of water Stainless Steel This metal alone...

Page 10: ...your griddle by setting both center burners to 4 for 5 10 minutes before placing food on the griddle For models with a reversible griddle preheat your griddle by setting your center burner to Hi for 5 10 minutes before placing food on the griddle Once the griddle is preheated turn the knob on the burner s to the cook setting outlined in the table WARNING Fire Hazard Use care when cooking greasy fo...

Page 11: ...e Timer pad 7 Remote Enable Allows you to control your oven remotely The oven must be connected to WiFi before Remote Enable can be activated For instructions on how to connect your oven see the WiFi Connect Remote Enable section under Settings in this manual 8 Proof Proof mode maintains a warm environment for rising yeast leavened dough See the Cooking Modes section for more information 9 Lock Co...

Page 12: ... and Convection Roast Settings The Options and Settings pads open up more detailed menus in the display that allow access to additional functions For each you select the function in the display using the associated number pad You can exit at any time by pressing the Options or Settings pad again WiFi Connect and Remote Enable Your oven is designed to provide you with two way communication between ...

Page 13: ...d select Bluetooth Select Pair and follow the corresponding instructions included with the mating Chef Connect enabled product The range will cancel pairing mode after two minutes if no mating device is detected Select Remove to confirm product is paired or to un pair from range The Precision Cooking Probe can also be paired using the Bluetooth feature Auto Conv Auto Conversion When using Convecti...

Page 14: ...ferent preset cooking temperature and press Start Enter 2 Since no feedback is given during temperature change an oven thermometer can be used to confirm temperature changes Starting a Timed Bake 1 Press the Bake pad 2 If the desired temperature is 350 F 176 7 C use the 6 through 0 number pads to select a cooking time If a cooking temperature other than 350 F 176 7 C is desired use the 1 through 5...

Page 15: ...ant provided with your oven Remove the rack from the oven remove debris in the side tracks with a paper towel shake the graphite lubricant and place 4 small drops on the two bottom tracks of the left and right sides Open and close the rack several times to distribute the lubricant To order additional graphite lubricant see the Accessories and Consumer Support sections at the end of this manual To ...

Page 16: ... results These modes are described below Refer to the Cooking Guide section for rack position and other recommendations for specific modes and foods Bake The bake mode is for baking and roasting When preparing baked goods such as cakes cookies and pastries always preheat the oven first To use this mode press the Bake pad enter a temperature with the number pads and then press Start Enter Warm Warm...

Page 17: ...ds mode is designed for cooking cakes breads cookies and similar foods on a single rack This mode is designed to provide lighter top browning and better volume Some foods may require slightly longer cook times relative to when cooked in the traditional bake mode Press Options and select Baked Goods than follow any display prompts to access this mode Convection Bake Multi Rack The Convection Bake m...

Page 18: ...t the desired cook mode Bake Convection Bake or Convection Roast pad and enter the desired cooking temperature with the number pads 2 Insert the probe into the food see Proper Probe Placement 3 Once the oven is preheated place the food in the oven and connect the probe to the probe outlet making sure it is fully inserted Use caution the oven walls and probe outlet are hot 4 When the probe is conne...

Page 19: ...y when broiling For best performance when broiling center food below the broil heater Boneless chicken breasts Broil Low Bake 3 Move food down for more doneness less searing and up for greater searing browning when broiling For best performance when broiling center food below the broil element or burner Whole turkey Bake Convection Roast 1 Use a low sided pan such as a broil pan Preheating is not ...

Page 20: ...cleaners abrasive cleansers strong liquid cleansers steel wool plastic scouring pads or cleaning powders on the interior or exterior of the oven Clean with a mild soap and water or vinegar and water solution Rinse with clean water and dry with a soft cloth When cleaning surfaces make sure that they are at room temperature and not in direct sunlight If stain on the door vent trim is persistent use ...

Page 21: ...n be left in the cavity during self clean Racks may be more difficult to slide especially after a self clean Put some vegetable oil on a soft cloth or paper towel and rub onto the left and right edges Self Clean Mode Read Self Cleaning Oven Safety Instructions at the beginning of this manual before using the Self Clean Mode Self Clean uses very high temperatures to clean the oven interior For a mo...

Page 22: ...ad spillovers which could clog the burner openings Lift burners off when cool Wash with hot soapy water Rinse with clean water For more stubborn stains use a brush with plastic bristles NOTE Do not use steel wool or scouring pads to clean the burner parts as these may clog the openings Never wash burner heads in your dishwasher as dishwasher Doing so may cause them to discolor The ports in the bur...

Page 23: ...our grates in the oven if your grates have rubber bumpers Doing so will destroy the rubber bumpers and may affect the function of your surface burners Porcelain coated grates may gradually dull if continually exposed to self clean temperatures If your oven is equipped with self clean black racks it is recommended to follow the instructions for placing grates on racks If your oven is equipped with ...

Page 24: ...d plastic scouring pad Do not rub or clean the door gasket it has an extremely low resistance to abrasion If you notice the gasket becoming worn frayed or damaged in any way or if it has become displaced on the door you should have it replaced Cleaning the Door Exterior If a stain on the door vent trim is persistent use a mild abrasive cleaner and a sponge scrubber for best results Do not use this...

Page 25: ... position 3 Firmly grasp both sides of the door near the top 4 Close door until the top of the door is approximately 6 15 2 cm from the range frame 5 Lift door up and away from the range until both hinge arms are clear of the slots in the range frame To Replace the Door 1 Firmly grasp both sides of the door near the top 2 With the door at the same angle as the removal position rest the notch on th...

Page 26: ...uminum foil on broil pan wrap tightly and add slits conforming to those in the pan to allow grease to drain Oven temperature too hot or too cold Oven temperature needs adjustment See the Cooking Modes section Oven and or display appears not to work A fuse in your home may be blown or the circuit breaker tripped Replace the fuse or reset the circuit breaker Oven controls improperly set See the Sett...

Page 27: ...el Off pad Allow the oven to cool below the locking temperature LOCK DOOR flashes in the display The self clean cycle has been selected but the door is not closed Close the oven door F and a number or letter flash in the display You have a function error code Press the Cancel Off pad Allow the oven to cool for one hour Put the oven back into operation If the function code repeats disconnect all po...

Page 28: ...as to the oven burners may have been shut off The oven gas shut off is located on the gas regulator near the gas line attachment to your range Locate it and flip the lever My oven door glass appears to be tinted or have a rainbow color The inner oven glass is coated with a heat barrier to reflect the heat back into the oven to prevent heat loss and keep the outer door cool while baking This is nor...

Page 29: ... OWNERSHIP REGISTRATION P O BOX 1780 MISSISSAUGA ONTARIO L4Y 4G1 FOR CANADIAN CONSUMERS ONLY POUR RÉSIDENTS CANADIENS SEULEMENT Please place in envelope and mail to Veuillez mettre dans une enveloppe et envoyez à ...

Page 30: ...EET NO NO RUE STREET NAME RUE APT NO APP RR CITY VILLE PROVINCE AREA CODE IND RÉG TELEPHONE TÉLÉPHONE E MAIL COURRIEL DID YOU PURCHASE A SERVICE CONTRACT FOR THIS APPLIANCE AVEZ VOUS ACHETÉ UN CONTRAT DE SERVICE POUR CET APPAREIL YES OUI NO NON IF YES SI OUI EXPIRATION Y A M D J NAME OF SELLING DEALER NOM DU MARCHAND INSTALLATIONDATE DATED INSTALLATION Y A M D J CORRESPONDENCE ENGLISH CORRESPONDAN...

Page 31: ...29 6179 31 Notes ...

Page 32: ...ir as provided in this Limited Warranty Any implied warranties including the implied warranties of merchantability or fitness for a particular purpose are limited to one year or the shortest period allowed by law This warranty is extended to the original purchaser and any succeeding owner for products purchased for home use within Canada If the product is located in an area where service by a MC C...

Page 33: ...products and more are available Accessories Accessories Nickel Flat Rack Reinforced Nickel Flat Rack Self Clean Flat Rack Nickel Extension Rack Self Clean Extension Rack Broiler Pan 12 x 1 x 16 32 4 cm x 3 2 cm x 41 9 cm Roasting Rack Accessory Cooktop Center Grate Nonstick Aluminum Griddle Reversible Cast Iron Griddle Cleaning Supplies CitruShine Stainless Steel Wipes CStainless Steel Polishing C...

Page 34: ...still in effect You can purchase it on line anytime GE Appliances Services will still be there after your warranty expires In Canada GEAppliances ca en support purchase extended warranty or call 1 800 561 3344 during normal business hours Remote Connectivity For assistance with wireless network connectivity for models with remote enable visit our website at GEAppliances com ge connected appliances...

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