Consumer Support
Tr
oubleshooting T
ips
Installation Instructions
Safety Instructions
Operating Instructions
Before you call for service…
12
Problem
Possible Causes
What To Do
Foods defrosting
Temperature control
•
Move the control to a temperature setting.
in
OFF
position.
Freezer is unplugged.
•
Push the plug completely into the outlet.
The fuse is blown/circuit
•
Replace fuse or reset the breaker.
breaker is tripped.
Door/lid left open.
•
Check to see if package is holding door/lid open.
Too frequent or too long
door/lid openings.
Freezer temperature
Temperature control
•
See
About the operation of your freezer.
too cold
set too cold.
Fast Freeze switch is in the
•
See
About the operation of your freezer.
ON
position or has run for too
long (on some models)
Moisture forms on
Not unusual during
•
Wipe surface dry.
outside of cabinet
periods of high humidity.
Interior light does
No power at outlet.
•
Replace fuse or reset the breaker.
not work
Freezer is unplugged.
•
Push the plug completely into the outlet.
(on some models)
Light bulb burned out.
•
Replace bulb.
Door/lid won’t fully
Package holding door/lid open.
close by itself
Slow starting time
Built-in overload protection.
after being off
Excessive frost
Door/lid left open.
•
Check to see if package is holding door/lid open.
build-up
Too frequent or too long
door/lid openings.
Not unusual during
periods of high humidity.
NOTE:
Do not return the freezer to the store where you purchased it. The freezer is eligible for in-home service. For warranty service,
contact us at ge.com, or call 800.GE.CARES (U.S.), or 1.800.361.3400 (Canada).
