Error Messages and Troubleshooting
Battery Error
1. The " " symbol blinks when the battery power is low. Please change the
battery as soon as possible. You can still test.
and " “ symbols blink when the battery is too low. Meter
cannot test. Please change the battery immediately.
2. The " "
Strip Error
1. When the test strip is inserted incorrectly, the meter will beep 4 times while
the “ ” symbol flashes. Do not apply a sample on the test strip.
Please re-insert the unused test strip correctly (refer to “Handling the
GE006 Blood Glucose Test Strip“ on Page 24 for more information).
2. If, after performing the required steps, the “ ” and flashing “ ”
symbols appear on the screen, it means the GE006 Test strip has been
inserted incorrectly more than twice. Please, re-insert the unused test strip
again after reviewing the steps on how to insert a test strip correctly on p.
24 or call Customer Service for support. This error message can also
indicate that you may have used the wrong test strips. Please check the
test strip vial to ensure you are using the GE006 Test strips.
Sampling Error
Please do not apply the blood to the sample port of the test strip before the
meter displays ” ”. Discard the test strip If the meter shows “ “.
1a
1b
2
1
2
53
52
Error Messages and Troubleshooting
Er1
-
strip.
Er2
- The meter has malfunctioned. Do a Quality Control Test or reinstall the
batteries to check if the meter works properly.
Er3
-The signal transmission is disrupted. Repeat the test using a new test strip.
Er4
- The blood sample volume is insufficient. Repeat the test using a new test
strip.
Er5
-
An issue calibrating the Meter has occurred. Please follow the steps
below:
(1) Remove the test strip from the meter.
(2) Turn off the meter (press and hold the Main button for 3 seconds).
(3) Press the main button to turn ON the meter.
If after turning on the Meter, you do not see Er5, your meter is functioning
properly and able to perform a test.
If one of the above error messages still appears, please contact Customer
Service at 886-0800-241-688.
The inserted test strip has been used or damaged. Please use a new test
Meter Malfunction
If the GE006 Blood Glucose Meter will not turn on, please follow the steps below:
1. Open the battery cover and remove the batteries.
2. Wait for 5 minutes and reinsert the batteries as described as instructed on page 16, (Meter Activation and
Changing the Battery).
The meter should work normally after finishing the above steps. If the meter still does not work, please
contact Customer Service at 886-0800-241-688.
Summary of Contents for GE006
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