Before you call for service…
Consumer S
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Tr
oubleshooting T
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Operating Instructions
Safety Instructions
Installation
Instructions
16
Problem
Possible Causes
What To Do
Sounds you might hear
Running water from the unit
•
This is normal.
to a drain.
Water has air bubbles
Air in system after installation.
•
Will go away after water runs for a while.
and is cloudy
Chlorine taste and/or
The ppm of aesthetic chlorine
•
If the water supply contains more than 2.0 ppm of
odor in the Reverse
in your water supply exceeds
aesthetic chlorine, additional filtering of the water supply
Osmosis product water
maximum limits and has destroyed
to the Reverse Osmosis is needed. Correct this condition
the Reverse Osmosis membrane.
before doing maintenance on the Reverse Osmosis system.
The prefilter is no longer
•
Replace the Reverse Osmosis membrane cartridge,
removing aesthetic chlorine
flow control, screen, prefilter and postfilter.
from the water supply.
Other taste and/or odor
High-quality product water
•
This is normal.
may have a different taste
than what you’re used to.
Low water usage.
•
Completely drain system and allow to refill.
Contamination in product
•
Use sanitizing procedures.
water storage.
Prefilter and postfilter
•
Replace the prefilter and postfilter. If taste and odor
need to be changed and/or
persists, replace the Reverse Osmosis cartridge, flow
the Reverse Osmosis cartridge
control and screen.
needs to be changed.
Water leaking from
Drain side of faucet air gap
•
Inspect and eliminate restriction or plug. It is important
faucet air gap hole
(3/8
”
tubing) plugged, restricted
that there are no dips, loops or low spots in the drain line
or incorrectly connected to the
from the faucet air gap to the drain pipe. Refer to the
drain point.
Filtration Drain Connection
section, for proper drain
connection. If drain line adapter was used as the drain
point, periodic inspection/cleaning is recommended.
System makes product
This is normal.
•
Water flow rate will be lower than your regular faucet.
water slowly
Water supply to the Reverse
•
Increase water pressure, precondition the water, etc.,
Osmosis system not within
as needed to conform to specification guidelines before
specifications.
doing maintenance on the Reverse Osmosis system.
Prefilter cartridge plugged
•
Replace the prefilter and postfilter. If rate does not
with sediments and/or the
increase, replace the Reverse Osmosis cartridge, flow
Reverse Osmosis cartridge
control and screen.
plugged with sediments.
Faucet light blinking
Prefilter and postfilter
•
Replace filters. Don’t forget to sanitize the system when
need replacing.
replacing filters.
Timer was not reset when filters
•
Remove and replace battery in faucet base.
were replaced.
Six months have passed
Battery may be dead.
•
Replace battery.
NOTE:
Replacing the battery resets the
and faucet light is not
six-month timer, so be sure to replace
the
prefilter and
blinking
postfilter if it is time to do so.
Battery may have been
•
Any time the battery is removed and reinserted, the
removed recently.
six-month timer starts over again. Do not remove
the battery unless you wish to restart the timer.
Troubleshooting Tips
Save time and money! Review the chart first and you may
not need to call for service.
