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5.5 Setting Inverter Parameters via App
SolarGo is an application used to communicate with the inverter via Bluetooth module, WiFi
module, or GPRS module. Commonly used functions:
1. Check the operating data, software version, alarms of the inverter, etc.
2. Set grid parameters and communication parameters of the inverter.
3. Maintain the equipment.
For more details, refer to the SolarGo APP User Manual. Scan the QR code or visit www.gesolarin-
verter.com to get the user manual.
6 Troubleshooting
In most situations, the inverter requires very little maintenance. However, if the inverter is not
working properly, please try the following solutions:
1.Disconnect DC switch, take off DC connector, check the impedance
between PV (+) & PV (-) to earth.
2. If impedance is less than 100 kΩ, please check the insulation of PV
string wiring to the earth.
3. If impedance is larger than 100 kΩ, please contact local service office.
4. Take off AC connector, measure the impedance between neutral and
PE. If it is larger than 10 kΩ, please check AC wiring.
1. Disconnect the DC switch, take off AC connector, measure the voltage
between line and neutral in connector, make sure if it conforms to the
grid-connected specification of inverter.
2. If it does not, please check if the distribution switch is connected and
the grid is normal.
3. If it does, reconnect AC connector and DC connector; If the problem
still exists, please call the local service office.
1. Disconnect the DC switch, take off DC connector, check PV string
voltage, check if it exceeds the input voltage in inverter specification.
2. If it does, please reconfigurate PV panel string.
3. If the problem still exists, please call the local service office.
1. Disconnect the DC switch, take off DC connector, check PV string
voltage, check if it exceeds the input voltage in inverter specification.
2. If it does, please reconfigurate PV panel string.
3. If the problem still exists, please call the local service office.
1. Disconnect DC switch, check the insulation of PV string wiring to earth.
2. Reconnect the DC switch again.
3. If the problem still exists, please call the local service office.
1. Disconnect DC switch, take off AC connector, measure the voltage
between line and neutral in connector, make sure if it conforms to the
grid-connected specification of inverter.
2. If it does not, please check grid wiring.
3. If it does, please connect AC connector, reconnect DC switch, inverter
will connect to automatically. If the problem still exists, please call the
local service office.
1. The PV inverter will automatically restart if the Fac returns to nornal.
2. If the problem still exists, please call the local service office.
AC Voltage Failure
AC Frequency Failure
Type of fault
Troubleshooting
Ground I Failure
Isolation Failure
Over Temperature
PV Over Voltage
Utility Loss
System
Failure
5.7 Special Adjustable Setpoints
The inverter has a field in which the user can set functions, such as trip points, trip times, recon
-
nect times, active and inactive QU curves and PU curves. It is adjustable through Solargo App.
For more details, refer to the SolarGo APP User Manual. Visit www.gesolarinverter.com to get the
user manual.
SolarGo App
SolarGo App
User Manual
5.6 Monitoring Portal
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Power Sight
Portal is an on-wire monitoring system. After completing the installation of commu
nication connection, you can access
https://portal.gesolarinverter.com/home/login
or download the ‘Power Sight’ App by scanning the QR code to monitor your PV
plant and device. Please contact after-sales for further details.
