49-90587-2
19
Troubleshooting Tips...
Before you call for service
TROUBLESHOOTING TIPS
Problem
Possible Causes
What To Do
Washer pauses
during wash cycle
The Soak Option was
chosen
This is normal. The washer alternates between agitate and soak
during these cycles to get your clothes cleaner with less wear.
This is normal
Many cycles incorporate as series of soaks within the agitation
period to get your clothes clean with less wear.
Residual powder
in dispenser
or clogging of
dispensers
Wash water too cold or
low home water pressure
Select a warmer wash temperature if possible to improve dissolving
of detergent or use liquid detergent. Make sure siphon caps are free
of debris and fully pressed into position. Remove and clean tray if
clogging occurs.
Laundry additives
dispensing too soon
Overfilling of dispensers
Do not overfill or add water to dispenser. Select
Deep Rinse
option
when using fabric softener.
Washer pauses
during spin cycle
This is normal
The washer may pause during the spin cycle to remove soapy
water more efficiently.
Washer won’t
operate
Washer is unplugged
Make sure cord is plugged securely into a working outlet.
Water supply is turned
off
Turn both hot and cold faucets fully on.
Lid is open—safety
feature prevents
agitation and spinning
when lid is up
Close lid and press
Start
.
Circuit breaker/fuse is
tripped/blown
Check house circuit breakers/fuses. Replace fuses or reset
breaker. Washer should have a separate outlet.
Electronics need to be
reset
Unplug washer, wait 2 minutes, plug back in and press
Start
if
display is active or press
Power
if unit is in idle (display blank)
mode.
Start was not pressed
Press
Start
.
Detergent packets
not dissolving
Laundry detergent packet
placed in dispenser
Laundry detergent packets should not be used in the dispensers.
They should only be added directly to the wash basket following
the manufacturer’s directions.
Unexplained time
and/or
settings
changes
Changing options
This is normal. Several options will change other options to
maximize washer performance.
Colored spots
Incorrect use of fabric
softener
Check fabric softener package for instructions
and follow directions
for using dispenser.
Make sure you have selected the
Deep Rinse
option.
Pretreat stain and rewash using
Speed Wash
cycle before drying.
Dye transfer
Sort whites or lightly colored items from dark colors.
Grayed or yellowed
clothes
Detergent amount
Be sure to follow detergent manufacturer’s directions.
Hard water
Use a water conditioner or install a water softener.
Water is not hot enough
Make sure water heater is delivering water at 120°F–140°F (48°C–
60°C).
Washer is overloaded
Loosely load clothes no higher than the top row of holes in the
washer basket. For best results, load items around the outside of
the basket.
Dye transfer
Sort clothes by color. If fabric label states wash separately,
unstable dyes may be indicated.
Lint or residue on
clothes
Clothes are air or line
dried
If you do not dry your clothes with a clothes dryer, your clothes
may retain more lint.
Incorrect sorting
Separate lint producers from lint collectors.
Washing too long
Wash small loads for a shorter time using Light
Soil
setting.
Detergent not dissolving
Rewash, next time: Try a liquid detergent; Use warmer water
temperature.
Overloading
Loosely load clothes in the washer basket. For best results, load
items around the outside of the basket.
Incorrect use of fabric
softener
Check fabric softener package for instructions and follow directions for
using dispenser.
Make sure you have selected the
Deep Rinse
option.
Summary of Contents for GNW128
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