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49-3000255 Rev 1
TROUBLESHOOTING TIPS
Troubleshooting Tips...
Before you call for service
Problem
Possible Causes
What To Do
Washer spins
and pauses at the
beginning of cycles
This is normal
The washer is sensing the load.
Washer pauses
during wash cycle
The Soak Option was
chosen
This is normal. The washer alternates between agitate and soak
during these cycles to get your clothes cleaner with less wear.
This is normal
Many cycles incorporate as series of soaks within the agitation
period to get your clothes clean with less wear.
Laundry additives
dispensing too soon
(Dispensers on
some models)
Overfilling of dispensers
Do not overfill or add water to dispenser. Select
Deep Rinse/Extra
Rinse
option when using fabric softener.
Washer pauses
during spin cycle
This is normal
The washer may pause during the spin cycle to remove soapy
water more efficiently.
Washer won’t
operate
Washer is unplugged
Make sure cord is plugged securely into a working outlet.
Water supply is turned
off
Turn both hot and cold faucets fully on.
Lid is open—safety
feature prevents
agitation and spinning
when lid is up
Close lid and press
Start
.
Circuit breaker/fuse is
tripped/blown
Check house circuit breakers/fuses. Replace fuses or reset
breaker. Washer should have a separate outlet.
Electronics need to be
reset
Unplug washer, wait 2 minutes, plug back in and press
Start
.
Start was not pressed
Press
Start
.
Detergent packets
not dissolving
Laundry detergent
packet placed in
dispenser
Laundry detergent packets should not be used in the
dispensers. They should only be added directly to the wash
basket following the manufacturer’s directions.
Unexplained time
and/or
settings
changes
Changing options (on
some models)
This is normal. Several options will change other options to
maximize washer performance.
Basket seems loose
Basket moves or rotates
freely
Washer basket does not have a traditional brake. Washer basket
will move freely. This is normal.
Agitator seems
loose (on some
models)
Agitator top moves/has
side-to-side movement
Agitator top is designed to be flexible to allow for care of large
bulky items such as comforters; this is normal.
Colored spots
Incorrect use of fabric
softener
Check fabric softener package for instructions and follow
directions for using dispenser.
Make sure you have selected the
Deep Rinse/Extra Rinse
option. (on some models)
Pretreat stain and rewash using
Speed Wash
cycle before drying.
(on some models)
Dye transfer
Sort whites or lightly colored items from dark colors.
Grayed or yellowed
clothes
Detergent amount
Be sure to follow detergent manufacturer’s directions.
Hard water
Use a water conditioner or install a water softener.
Water is not hot enough
Make sure water heater is delivering water at 120°F–140°F
(48°C–60°C).
Washer is overloaded
Loosely load clothes no higher than the top row of holes in the
washer basket. For best results, load items around the outside of
the basket.
Dye transfer
Sort clothes by color. If fabric label states wash separately,
unstable dyes may be indicated.
