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49-2000999 Rev. 2
TROUBLESHOOTING
TIPS
Troubleshooting Tips ...
Before you call for service
Save time and money! Review the charts on the following pages first and you may not need to call for service.
Check out self-help videos and FAQ at
GEAppliances.com/support.
Problem
Possible Cause
What To Do
Surface units will not
maintain a rolling boil
or cooking is not fast
enough
Improper cookware being used.
Use pans which are flat and match the diameter of the
surface unit selected.
In some areas, the power (voltage)
may be low.
Cover pan with a lid until desired heat is obtained.
Surface units do not
work properly
A fuse in your home may be blown
or the circuit breaker tripped.
Replace the fuse or reset the circuit breaker.
Cooktop controls improperly set.
Check to see the correct control is set for the surface unit
you are using.
Surface unit stops
glowing when turned to a
lower setting
The unit is still on and hot.
This is normal.
Scratches (may appear
as cracks) on cooktop
glass surface
Incorrect cleaning methods being
used.
Scratches are not removable. Tiny scratches will become
less visible in time as a result of cleaning.
Cookware with rough bottoms being
used or coarse particles (salt or
sand) were between the cookware
and the surface of the cooktop.
Cookware has been slid across the
cooktop surface.
To avoid scratches, use the recommended cleaning
procedures. Make sure bottoms of cookware are clean
before use, and use cookware with smooth bottoms.
Areas of discoloration on
the cooktop
Food spillovers not cleaned before
next use.
See the Cleaning the glass cooktop section.
Hot surface on a model with a light-
colored cooktop.
This is normal. The surface may appear discolored when it is
hot. This is temporary and will disappear as the glass cools.
Plastic melted to the
surface
Hot cooktop came into contact with
plastic placed on the hot cooktop.
See the Glass surface—potential for permanent damage
section in the Cleaning the glass cooktop section.
Pitting (or indentation) of
the cooktop
Hot sugar mixture spilled on the
cooktop.
Call a qualified technician for replacement.
Frequent cycling off and
on of surface units
Improper cookware being used.
Use only flat cookware to minimize cycling.
My new oven doesn't
cook like my old one. Is
something wrong with
the temperature settings?
Your new oven has a different
cooking system from your old oven
and therefore may cook differently
than your old oven.
For the first few uses, follow your recipe times and
temperatures carefully. If you still think your new oven
is too hot or too cold, you can adjust the temperature
yourself to meet your specific cooking preference. See
the Special Features section.
NOTE:
This adjustment
affects Bake, and Convection Bake temperatures; it will
not affect Convection Roast, Broil or Clean.
Food does not bake
properly
Oven controls improperly set.
See the Cooking Modes section.
Rack position is incorrect or rack is
not level.
See the Cooking Modes section and Cooking Guide.
Incorrect cookware or cookware of
improper size being used.
See the Cookware section.
Oven temperature needs adjustment. See the Special Features section.
Ingredient substitution
Substituting ingredients can change the recipe outcome.
