49-2000999 Rev. 2
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Troubleshooting Tips ...
Before you call for service
Problem
Possible Cause
What To Do
Food does not broil
properly
Oven controls improperly set.
Make sure you select the appropriate broil mode.
Improper rack position being used.
See Cooking Guide for rack location suggestions.
Food being cooked in a hot pan.
Make sure cookware is cool.
Cookware not suited for broiling.
Use a pan specifically designed for broiling.
Aluminum foil used on the broiling
pan and grid has not been fitted
properly and slit as recommended.
If using aluminum foil conform to pan slits.
In some areas the power (voltage)
may be low.
Preheat the broil element for 10 minutes.
Oven temperature too
hot or too cold
Oven temperature needs adjustment. See the Special Features section.
Oven does not work or
appears not to work
A fuse in your home may be blown
or the circuit breaker tripped.
Replace the fuse or reset the circuit breaker.
Oven controls improperly set.
See the Using the Oven section.
Oven is in Sabbath Mode.
Verify, that the oven is not in Sabbath Mode. See the
Special Features section.
“Crackling” or “popping”
sound
This is the sound of the metal
heating and cooling during both the
cooking and cleaning functions.
This is normal.
Why is my range making
a "clicking" noise when
using my oven?
Your range cycles the heating
elements by turning relays on and off
to maintain the oven temperature.
This is normal.
Clock and timer do not
work
A fuse in your home may be blown
or the circuit breaker tripped.
Replace the fuse or reset the circuit breaker.
Plug on range is not completely
inserted in the electrical outlet.
Make sure electrical plug is plugged into a live, properly
grounded outlet.
Oven controls improperly set.
See the Oven controls section.
Storage drawer won’t
close
Power cord may be obstructing
drawer in the lower back of the range.
Reposition the drawer and power cord. See the Storage
Drawer Removal instructions in the Care and cleaning of
the range section.
Rear drawer support is on top of the
guide rail.
Reposition the drawer. See the Storage Drawer Removal
instructions in the Care and cleaning of the range section.
The soft close mechanism may be
uncoupled from the drawer.
Reset the mechanism - see Soft Close Drawer section.
Oven door is crooked
The door is out of position.
Because the oven door is removable, it sometimes
gets out of position during installation. To straighten the
door, re-install the door. See the "Lift-Off Oven Door"
instructions in the "Care and Cleaning" section.
Oven will not work
remotely
Router issues, no wireless signal, etc. For assistance with oven wireless network connectivity,
please call 1.800.220.6899.
Oven is not connected.
TROUBLESHOOTING
TIPS
