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Before you call for service…
ge.com
Troubleshooting Tips
Save time and money! Review the charts on the following
pages first and you may not need to call for service.
Problem
Possible Causes
What To Do
Surface units do not
The surface units are
•
With the controls off, check to make sure the surface
work properly
not plugged in solidly.
unit is plugged completely into the receptacle.
The surface unit controls
•
Check to see the correct control is set for the surface
improperly set.
unit you are using.
The drip pans are not set
•
With the controls off, check to make sure the drip
securely in the cooktop.
pan is in the recess in the cooktop and that the
opening in the pan lines up with the receptacle.
Control signals after
You forgot to enter a
•
Touch the
Bake
pad and desired temperature or the
entering cooking time
bake temperature or
Self Clean
pad and desired clean time.
or delay start
cleaning time.
Food does not bake
Oven controls improperly set.
•
See the
Using the oven
section.
or roast properly
Shelf position is incorrect
•
See the
Using the oven
section.
or the shelf is not level.
Incorrect cookware or
•
See the
Using the oven
section.
cookware of improper
size being used.
Oven thermostat needs
•
See the
Adjust the oven thermostat—Do it yourself!
adjustment.
section.
Clock and timer do
Plug on range is not completely
•
Make sure electrical plug is plugged into a live, properly
not work
inserted in the electrical outlet.
grounded outlet.
A fuse in your home may
•
Replace the fuse or reset the circuit breaker.
be blown or the circuit
breaker tripped.
Oven controls improperly set.
•
See the
Using the clock and timer
section.
Oven light does
Light bulb is loose or defective.
•
Tighten or replace the bulb.
not work
Switch operating light
•
Call for service.
is broken.
Food does not
Door not open to the broil stop
•
See the
Using the oven
section.
broil properly
position as recommended.
Oven controls improperly set.
•
Make sure you touch the
Broil Hi/Lo
pad.
Improper shelf position
•
See the
Broiling Guide.
being used.
Cookware not suited
•
For best results, use a pan designed for broiling.
for broiling.
In some areas the power
•
Preheat the broil element for 10 minutes.
(voltage) may be low.
•
Broil for the longest period of time recommended in
the
Broiling Guide.
Safety Instructions
Operating Instructions
Care and Cleaning
Tr
oubleshooting T
ips
Consumer Support
