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Consumer Support
Tr
oubleshooting T
ips
Care and Cleaning
Operating Instructions
Safety Instructions
Troubleshooting Tips
Before You Call For Service…
Problem
Possible Causes
What To Do
Oven will not work
Plug on range is not
•
Make sure electrical plug is plugged into a live,
completely inserted in
properly grounded outlet.
the electrical outlet.
A fuse in your home may
•
Replace the fuse or reset the circuit breaker.
be blown or the circuit
breaker tripped.
Oven controls improperly set.
•
See the
Using the oven
section.
Door left in the locked
•
If necessary, allow the oven to cool; then unlock
position.
the door.
Storage drawer
Rear drawer support is
•
Reposition the drawer. See the
Storage Drawer
is crooked
on top of the guide rail.
Removal
instructions in the
Care and cleaning of
your range
section.
Storage drawer
Power cord may be
•
Reposition the drawer and power cord. See the
won’t close
obstructing drawer
Storage Drawer Removal
instructions in the
Care and
in the lower back
cleaning of your range
section.
of the range.
Rear drawer support is
•
Reposition the drawer. See the
Storage Drawer
on top of the guide rail.
Removal
instructions in the
Care and cleaning of your
range
section.
Oven will not self-clean
The oven temperature is
•
Allow the oven to cool to room temperature and
too high to set a self-clean
reset the controls.
operation.
Oven controls improperly set.
•
See the
Using the self-cleaning oven
section.
Oven door is not in the locked
•
Make sure you move the door latch handle all the
position.
way to the right.
“Crackling” or
This is the sound of the
•
This is normal.
“popping” sound
metal heating and cooling
during both the cooking and
cleaning functions.
Excessive smoking
Excessive soil.
•
Press the
CLEAR/OFF
pad. Open the windows to
during a clean cycle
rid the room of smoke. Wait until the light on the
SELF CLEAN
pad goes off. Wipe up the excess soil and
reset the clean cycle.
Oven door will not
Oven too hot.
•
Allow the oven to cool below locking temperature.
unlock
Oven not clean after
Oven controls not properly set.
•
See the
Using the self-cleaning oven
section.
a clean cycle
Oven was heavily soiled.
•
Clean up heavy spillovers before starting the clean
cycle. Heavily soiled ovens may need to self-clean
again or for a longer period of time.
