Troubleshooting Tips
Save time and money! Review the charts on the following
pages first and you may not need to call for service.
Before you call for service…
Operating Instructions
Safety Instructions
Installation
Instructions
Tr
oubleshooting Tips
Consumer S
uppor
t
Problem
Possible Causes
What To Do
Plug on range is not completely
•
Make sure electrical plug is plugged into a live, properly
inserted in the electrical outlet.
grounded outlet.
Burner slits on the side of the
•
Remove the burners and clean them. Check the
burner may be clogged.
electrode area for burned-on food or grease. See
the
Care and cleaning of the range
section.
Improper burner assembly.
•
Make sure the burner parts are installed correctly.
See the
Care and cleaning of the range
section.
Burner flames very
Improper air to gas ratio.
•
If range is connected to LP gas, contact the person
large or yellow
who installed your range or made the conversion.
Surface burners light
The oven gas shut-off valve
•
To check the oven gas shut-off valve, remove the
but oven does not
may have accidentally been
drawer (see the
Care and cleaning of the range
moved during cleaning or
section). For lower oven drawer models, remove the
moving.
rear access panel by unscrewing the thumbscrews
in the upper left and right corners. Look for the gas
shut-off lever at the back of the range.
Control signals after
You forgot to enter a bake
•
Touch the
Bake
pad and desired temperature
entering cooking time
temperature or cleaning time.
or the
Self Clean
pad and desired clean time.
or start time
Food does not bake or
Oven controls improperly set.
•
See the
Using the upper oven
section.
roast properly in the
Rack position is incorrect.
•
See the
Using the upper oven
section.
upper oven
Incorrect cookware or cookware
•
See the
Using the upper oven
section.
of improper size being used.
Oven thermostat needs
•
See the
Adjust the upper oven thermostat—Do it
adjustment.
yourself!
section.
Clock not set correctly.
•
See the
Using the clock and timer
section.
Aluminum foil used improperly
•
See the
Care and cleaning of the range
section.
in the oven.
Oven bottom not securely
•
See the
Installation of the range
section.
seated in position.
Burners do not light
Gas/Control Lockout feature
•
Allow the range to cool down and touch and hold the
is activated.
Gas/Control Lockout
pad (on some models) for 3 seconds
until the display shows
LOC OFF
.
Plug on range is not
•
Make sure electrical plug is plugged into a live, properly
completely inserted in the
grounded outlet.
electrical outlet.
Gas supply not connected
•
See the Installation Instructions that came with your
or turned on.
range.
Top burners do not light
or do not burn evenly.
(The front right burner is
designed to have slightly
smaller flames between
the 6 and 9 o’clock
positions. This is normal.)
Lever is
shown closed.
PULL TO OPEN.
Sealed burner models
Thumbscrews
Lower oven drawer models
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