Before you call for service…
GEAppliances.com
Troubleshooting Tips Save time and money! Review the chart on this page first and you may not need to call for
service.
Problem
Possible Causes
What To Do
Surface elements will Improper cookware
• Use pans which are absolutely flat and match
not maintain a rolling being used.
the diameter of the surface element selected.
boil or cooking is slow
Surface elements do
A fuse in your home may be
• Replace the fuse or reset the circuit breaker.
not work properly
blown or the circuit breaker
tripped.
Cooktop controls
• Check to see the correct control is set for the surface
improperly set.
element you are using.
Tiny scratches or metal Incorrect cleaning
• Use recommended cleaning procedures.
marks or abrasions on methods being used.
radiant cooktop glass
Cookware with rough
• Be sure cookware bottoms and cookware are clean
surface
bottoms being used or
before use. Use cookware with smooth bottoms.
coarse particles (salt
Tiny scratches are not removable but will become
or sand) were between
less visible in time as a result of cleaning.
the
cookware
and
the
surface of the cooktop.
Cookware
has
been
slid
across
the
cooktop
surface.
Areas of discoloration Improper cookware
• Marks from aluminum and copper pans as well as
or dark streaks on the being used.
mineral deposits from water or food can be removed
cooktop
with the cleaning cream.
Hot surface on a model
• This is normal. The surface may appear discolored
with a light-colored cooktop. when it is hot. This is temporary and will disappear
as the glass cools.
Food spillovers not cleaned • See the Cleaning the glass cooktop section.
before next use.
Incorrect cleaning methods • Use recommended cleaning procedures.
being used.
Plastic melted to
Hot cooktop came into
• See the *ODVVVXUIDFH³SRWHQWLDOIRUSHUPDQHQWGDPDJH
the surface
contact with plastic placed
section in the Cleaning the glass cooktop section.
on the hot cooktop.
Pitting (or indentation) Hot sugar mixture spilled
• Call a qualified technician for replacement.
of the cooktop
on the cooktop.
Frequent cycling off and Improper cookware
• Use only flat cookware to minimize cycling.
on of surface elements
being used.
See Surface elements cycle on and off section.
Control knob will
Cooktop controls
• When the knob is in the Off position, it must be
not turn
improperly set.
pushed in before it can be turned. When the knob
is in any other position, it can be turned without
being pushed in.
21
