GE JS630, Owner'S Manual

49-80693

25

TROUBLESHOOTING TIPS

Troubleshooting tips ...

 Before you call for service

Save time and money! Review the charts on the following pages first and you may not need to call for service.

Problem

Possible Cause

What To Do

Surface units will not 
maintain a rolling boil 
or cooking is not fast 
enough

Improper cookware being used.

Use pans which are flat and match the diameter of the 
surface unit selected.

In some areas, the power 
(voltage) may be low.

Cover pan with a lid until desired heat is obtained.

Surface units do not 
work properly

A fuse in your home may be 
blown or the circuit breaker 
tripped.

Replace the fuse or reset the circuit breaker.

Cooktop controls improperly set.

Check to see the correct control is set for the surface unit 
you are using.

Surface unit stops 
glowing when turned to 
a lower setting

The unit is still on and hot.

This is normal.

Scratches (may appear 
as cracks) on cooktop 
glass surface

Incorrect cleaning methods 
being used.

Scratches are not removable. Tiny scratches will become 
less visible in time as a result of cleaning.

Cookware with rough bottoms 
being used or coarse particles 
(salt or sand) were between the 
cookware and the surface of the 
cooktop. Cookware has been 
slid across the cooktop surface.

To avoid scratches, use the recommended cleaning 
procedures. Make sure bottoms of cookware are clean 
before use, and use cookware with smooth bottoms.

Areas of discoloration 
on the cooktop

Food spillovers not cleaned 
before next use.

See the Cleaning the glass cooktop section.

Hot surface on a model with a 
light-colored cooktop.

This is normal. The surface may appear discolored when it is 
hot. This is temporary and will disappear as the glass cools.

Plastic melted to the 
surface

Hot cooktop came into contact 
with plastic placed on the hot 
cooktop.

See the Glass surface—potential for permanent damage 
section in the Cleaning the glass cooktop section.

Pitting (or indentation) 
of the cooktop

Hot sugar mixture spilled on the 
cooktop.

Call a qualified technician for replacement.

Frequent cycling off and 
on of surface units

Improper cookware being used.

Use only flat cookware to minimize cycling.

My new oven doesn't 
cook like my old one. 
Is something wrong 
with the temperature 
settings?

Your new oven has a different 
cooking system from your old 
oven and therefore may cook 
differently than your old oven.

For the first few uses, follow your recipe times and 
temperatures carefully. If you still think your new oven 
is too hot or too cold, you can adjust the temperature 
yourself to meet your specific cooking preference. 

NOTE:

 This adjustment affects Bake temperatures; it will 

not affect Broil or Clean.

Food does not bake 
properly

Oven controls improperly set.

See the Cooking Modes section.

Rack position is incorrect or 
rack is not level.

See the Cooking Modes section and Cooking Guide.

Incorrect cookware or cookware 
of improper size being used.

See the Cookware section.

Oven temperature needs 
adjustment.

See the Special Features section.

Ingredient substitution

Substituting ingredients can change the recipe outcome.