Before you call for service…
GEAppliances.com
Safety Instructions
Operating
Instructions
Car
e and Cleaning
Tr
oubleshooting Tips
Consumer S
uppor
t
Troubleshooting Tips
Save time and money! Review the charts on the following
pages first and you may not need to call for service.
Problem
Possible Causes
What To Do
Surface units will not
Improper cookware
•
Use pans which are flat and match the diameter
maintain a rolling boil
being used.
of the surface unit selected.
or cooking is not
fast enough
Radiant surface units
A fuse in your home may be
•
Replace the fuse or reset the circuit breaker.
do not work properly
blown or the circuit breaker
tripped.
Cooktop controls
•
Check to see the correct control is set for the surface
improperly set.
unit you are using.
Surface unit stops
•
This is normal. The unit is still on and hot.
glowing when turned
to a lower setting
Scratches (may appear
Incorrect cleaning
•
Scratches are not removable. Tiny scratches will become
as cracks) on radiant
methods being used.
less visible in time as a result of cleaning.
cooktop glass surface
Cookware with rough bottoms
•
To avoid scratches, use the recommended cleaning
being used or coarse particles
procedures. Make sure bottoms of cookware are clean
(salt or sand) were between
before use, and use cookware with smooth bottoms.
the cookware and the surface
of the cooktop.
Cookware has been slid
across the cooktop surface.
Areas of discoloration
Food spillovers not cleaned
•
See the
Cleaning the glass cooktop
section.
on the radiant glass
before next use.
cooktop
Hot surface on a model
•
This is normal. The surface may appear discolored
with a light-colored glass
when it is hot. This is temporary and will disappear
cooktop.
as the glass cools.
Plastic melted to
Hot cooktop came into
•
See the
Glass surface—potential for permanent damage
the radiant surface
contact with plastic placed
section in the
Cleaning the glass cooktop
section.
on the hot cooktop.
Pitting (or indentation)
Hot sugar mixture spilled
•
Call a qualified technician for replacement.
of the radiant glass
on the cooktop.
cooktop
Frequent cycling off
Improper cookware
•
Use only flat cookware to minimize cycling.
and on of radiant
being used.
surface units
Control signals after
You forgot to enter a
•
Touch the
Bake
pad and desired temperature or the
entering cooking time
bake temperature or
Self Clean
pad and desired clean time.
or delay start
cleaning time.
Coil surface units do
The surface units are
•
With the controls off, check to make sure the surface
not
work properly
not plugged in solidly.
unit is plugged completely into the receptacle.
The surface unit controls
•
Check to see the correct control is set for the surface
improperly set.
unit you are using.
The drip pans are not set
•
With the controls off, check to make sure the drip
securely in the cooktop.
pan is in the recess in the cooktop and that the
opening in the pan lines up with the receptacle.
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