21
Consumer Support
Tr
oubleshooting T
ips
Operating Instructions
Safety Instructions
Installation Instructions
ge.com
Problem
Possible Cause
What To Do
Incomplete cycle or timer
Drain hose is kinked or
•
Straighten drain hose and make sure washer is not
not advancing
improperly connected
sitting on it.
Household drain may
•
Check household plumbing. You may need to call
be clogged
a plumber.
Drain hose siphoning; drain hose
•
Ensure there is an air gap between hose and drain.
pushed too far down the drain
Washer pump filter may
•
Have your pump filter cleaned.
be clogged
Automatic load redistribution
•
Timer stops at 1 minute, machine has redistributed the
load once or twice. This is normal operation. Do nothing;
the machine will finish the wash cycle.
Loud or unusual noise;
Cabinet moving
•
Washer is designed to move 1/4
″
to reduce forces
vibration or shaking
transmitted to the floor. This movement is normal.
All rubber leveling legs are not
•
Push and pull on the back right and then back left of your
firmly touching the floor
washer to check if it is level. If the washer is uneven, adjust
the rubber leveling legs so they are all firmly touching the
floor. Your installer should correct this problem.
Unbalanced load
•
Open door and manually redistribute load. To check
machine, run rinse and spin with no load. If normal,
unbalance was caused by load.
Clothes too wet
Drain hose is kinked or
•
Straighten drain hose and make sure washer is not
improperly connected
sitting on it.
Household drain may
•
Check household plumbing. You may need to call
be clogged
a plumber.
Drain hose siphoning; drain hose
•
Ensure there is an air gap between hose and drain.
pushed too far down the drain
Washer pump filter may
•
Have your pump filter cleaned.
be clogged
Load is out of balance
•
Redistribute clothes and run drain & spin or rinse & spin.
•
Increase load size if washing small load containing heavy
and light items.
No power/washer not
Drain hose is kinked or
•
Straighten drain hose and make sure washer is not
working or dead
improperly connected
sitting on it.
Household drain may
•
Check household plumbing. You may need to call
be clogged
a plumber.
Drain hose pushed too far
•
Ensure there is an air gap between hose and drain.
down the drain
Washer pump filter may
•
Have your pump filter cleaned.
be clogged
Washer is unplugged
•
Make sure cord is plugged securely into a working outlet.
Water supply is turned off
•
Turn both hot and cold faucets fully on.
Circuit breaker/fuse is
•
Check house circuit breakers/fuses. Replace fuses or
tripped/blown
reset breaker. Washer should have separate outlet.
Controls are not set properly
•
Hold START/PAUSE button to start cycle.
Automatic self system checks
•
First time the washer is plugged in, automatic checks
occur. It may take up to 20 seconds before you can use
your washer. This is normal operation.
